Horrible login issues
I recently switched to MCU from a big bank. I love the bank and my new accounts, but I can’t stand the app. It refuses to remember me and allow me to use Face ID to log in. Sometimes it will remember me for a few logins, but eventually, it starts over as if I’m logging in for the first time. I do a lot of mobile banking and sign in multiple times a day. This issue is extremely frustrating, and I really hope it gets fixed soon!
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Issues with app
I have the username button switched on , yet I have to repeatedly reinsert my username . Kind of annoying when ever I just need to login to transfer money or something. Also the Face ID on a regular basis asks me to reconfirm that I want to use Face ID on this device. And yes I have been using same device for as long as I used this app.
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IOS Update Killed e-Deposits
With IOS 14.6, the app no longer allows you to talk a picture of your check to do an e-Deposit. Please fix this ASAP. Thanks!
Terrible Product
I have been working from home and doing mobile deposits. I dread every time I have to do it because it takes so long. Main problem is not accepting checks where all info is clear as a bell and it tells me it can’t read the account number. Please improve this App. I do mobile deposits with another bank and it is seamless.
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Unable to process check pictures
Tried 9 different times, multiple backgrounds. Have there been ‘improvements’ to the system? This used to work first try. In the time I’ve wasted, I could have driven to a branch.
Won’t even open
Worse banking app I’ve used. Well I guess I would know more if I could get it to open! Tried on my phone and my girlfriends phone for past couple days. Needs a fix bad.
Email button does not work
Been trying to enroll in online banking, but the email button does not work.
Needs work still - Reviewing Transactions ONLY 5 @ a time!!
I took away a Star in my rating. Had to do it.
Because we can review Transactions but ONLY 5 at a time!!
REALLY?!? Why?
Can’t access Statements from the APP. I can do it on a computer but many people are moving to not owning a computer. Sometimes I am away from my computer and if my computer breaks then I’m screwed. Many folks only have tablets or phones. What are you thinking. Let us download the Statements at least.
Also can’t print anything from this APP.
I like Mobile Deposit! and unlocking with finger print. Very nice.
Because we can review Transactions but ONLY 5 at a time!!
REALLY?!? Why?
Can’t access Statements from the APP. I can do it on a computer but many people are moving to not owning a computer. Sometimes I am away from my computer and if my computer breaks then I’m screwed. Many folks only have tablets or phones. What are you thinking. Let us download the Statements at least.
Also can’t print anything from this APP.
I like Mobile Deposit! and unlocking with finger print. Very nice.
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No Face ID doesn’t work
Face ID followed how to do it but it doesn’t work
I love MCU but this is the worst app..
Worst app I have ever used. Totally unresponsive! Please get better technology so I can stay with ya’ll, don’t want to go back to Wells Fargo just because their online banking is better. I live out in the sticks, so online banking is important to me.
Isn’t working
App doesn’t open at all just says no internet connection but I do have connection.
Downgrade
There should be a new category for when you are going to make your app worse. First thing I noticed is that it looks like garbage on a large screen and it also has lost Touch ID capability. I'm not sure what the thought process was behind this update but the end result is that I do not even like logging on to check my account.
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New App
Well, the first thing I noticed is that Touch ID is no longer available. That's too bad because it should be, it's a downgrade from the previous app that had it. Although I have not had a chance to try the check deposit on this new app, everything else seems functional enough. Is it fresh and new and more helpful? No, I'm afraid not. Overall it seems cheap, not really advanced, when compared to the other four banking apps I use.
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No finger print login
This new app lacks the ability to login using your finger print. Very inconvenient.
Update - Works
It has worked great for the last year. Let's see what the new app brings tomorrow.
Previous rating ⭐️
I'm sure it's great but I am not able to log on. It keeps saying error code. I am able to log on to their website using the same information. Please fix.
Previous rating ⭐️
I'm sure it's great but I am not able to log on. It keeps saying error code. I am able to log on to their website using the same information. Please fix.
Glad you have mobile deposit
Glad this is finally a feature. Much appreciated
Worthless
Doesn't work. Looks like the CU has abandoned this app.
Junk.
It's frustrating when an app that has the potential to make your life easier doesn't work. I continue to get an error code and my login info works online. Disappointed AGAIN in this credit union.
Decent app. Needs iPhone 5 support
This app works well enough. It does crash periodically and could use some iPhone 5 support. Otherwise it's a decent app from a great credit union.
Great new app for montereycu!
I love this app! I've tried to get mobile banking information for a year through mint and page once. Neither worked, but now I can track my finances with this great app. Thank you!
