Company out of business
Don’t bother with the app, company went out of business and the app no longer works.
Company gone
Sadly don’t expect any help. The company have closed with no word or communication. Very poor. Hope the CEO cries in their Bentley each day.
Loved concept BUT
I loved the concept but where is the company and where is the support?!? I’ve had a few issues and it is IMPOSSIBLE to get support. Right now, I have an issue where remote access is down and I can’t turn it on, so I can only access photos on monument when I’m on the same network, which is frustrating.
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I think they’re dead
I have been trying to contact them for almost 2 years. It seems that I wasted not only my money by supporting their so-called Kickstarter projects but also my time. All my pictures now are inaccessible because their server is gone. Terrible service.
A good, but dead, idea
I got the Monument2 device on a kickstarter. Was a great idea that I could use my NAS to upload pics from the devices of my whole family. It worked for a while. I missed the memo that the device was going out of support. The device died silently. Some photos were lost. Back to iCloud or Amazon Photos.
There is no longer any support for the hardware and it appears rhetorical company went to a cloud only model two years ago. Their support site is broken. What a shame. Such a good idea.
There is no longer any support for the hardware and it appears rhetorical company went to a cloud only model two years ago. Their support site is broken. What a shame. Such a good idea.
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Support does not exist
For almost a month I have been unable to log into my device and for half a month support has been silent on my requests for support.
The Monument Photo Management system had so much potential!
Does not seem to be working any longer, the app does not connect, and it has not been updated in over 2 Years! Multiple support requests have gone unanswered.
terrible support
I don't trust this project, there is no support terrible way to setup your monument box. I can't say anything good about this project. Kickstarter projects nevermore!
Only work when it wants
Nice idea but it only works when it wants to or never works.
No longer works why still on App Store
This product is no longer working or supported, so why are they still selling product and people are still able to download!
Was great until
Was great until it quit working like it should. Now all I have is connection issues, have to unplug it to connect back to the network. Can’t upload/download photos until I’m home and on the network and I hope it has stayed connected. I’m getting pressure to use an online web service for my backup system.
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Lack of Support Contact
Although there is plenty of free space on my 4TB HD, and the app shows uploading when connected to WiFi, pictures only show on my iPhone until January 2024. None of the photos of the past 11 months are showing in my app. I tried to find a way to contact support but apart from a long list of FAQs there is no way to email or chat with their alleged first class support. This is unacceptable and needs some attention from the developers.
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What’s going on?
I can’t get monument to upload anymore! What’s going on? No updates in over a year!!
Stay Away from This App
I’ve had a horrible experience with Monument. For the past 4-5 months, my device has completely stopped doing automatic backups. Despite multiple attempts to reach out to Monument’s support team, I haven’t received a single response.
To make things worse, while I can still access the app, I’m unable to upload any new photos – even though there’s plenty of available storage. I’ve tried every possible way to get in touch with them, but it feels like I’m being ignored.
At this point, I can’t recommend this app or company to anyone. Save yourself the frustration and look elsewhere.
To make things worse, while I can still access the app, I’m unable to upload any new photos – even though there’s plenty of available storage. I’ve tried every possible way to get in touch with them, but it feels like I’m being ignored.
At this point, I can’t recommend this app or company to anyone. Save yourself the frustration and look elsewhere.
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Glitches again
I recently updated to IOS 18.2, and suddenly I try to open the app which immediately shuts down. Further the app continuously keeps disconnecting from the wifi, having me unplug the device and telling it in order to connect.
Was great. No support.
I have been emailing support for over one year with the only reply being the automated reply about getting my email and giving my ticket number. I have tried many times over a year. The two hardware Monuments are no longer for sale and I don't believe any human is in support. Why would anyone spend money on their iCloud with this type of support? These past 7 years of raid saved pictures that I saved on SS drives for safekeeping thinking I could always retrieve are lost? I wish there was a Class action suit against a company I put my trust into.
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Only work when it wants
Nice idea but it only works when it wants.
Great Photo Backup tool
I wanted a way to wirelessly backup photos from my phone and have it be accessible to me from anywhere and this is the best device (and app) I could find. I would highly recommend it to anyone who is concerned about the privacy and quality of uploading photos to any cloud provider.
Too bad this company also pivoted towards cloud storage now. I really wish they didn't.
Too bad this company also pivoted towards cloud storage now. I really wish they didn't.
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Cannot connect when outside of home.
Issue with monument server.
Great photo backup
Good way to backup your photos anywhere you are. Run out of space on your backup drive, attach a larger capacity drive and go!
A complaint I have is that I have activated background app refresh in my iPhone, don’t close the window but go to other apps, then back to Monument app and it “reconnects.” No progress on upload to monument back home till it reconnect. Why?
A complaint I have is that I have activated background app refresh in my iPhone, don’t close the window but go to other apps, then back to Monument app and it “reconnects.” No progress on upload to monument back home till it reconnect. Why?
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