MoonPay User Reviews

Customer Experience

Positive experience29.5% of reviews
Neutral2.7% of reviews
Negative experience67.8% of reviews

~ Based on 596 written reviews from the US App Store.

What users say

Is MoonPay Safe?

MoonPay: Buy Crypto & BTC appears safe based on user ratings. AppsHunter Safety Score for MoonPay is 92/100.

This assessment is based on 9,579 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.5% of ratings point to a safe experience
2.4% of ratings suggest some concerns
8.2% of ratings point to a risky experience

~ Based on 9,579 App Store ratings for MoonPay.

Is MoonPay Legit?

MoonPay: Buy Crypto & BTC appears to be a legitimate app. AppsHunter Legitimacy Score for MoonPay is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Update UI

Die App wird von Update zu Update unübersichtlicher. Keine Ahnung wie man auf die Idee kommen kann, das Interface so aussehen zu lassen. Vorher war alles gut..

Rpasion

I got a text that I need to download moonpay from Transak payment in order for me to get the money 9500 that I applied for a loan I don’t remember applying for the loan. Anyway I listen and I did and told me to install my debit card and I did, to my surprise I got tons of charges without my permission and promised for refund after they took all my money. Want me to download PayPal so that they can refund me through PayPal. I said no , if you took out from my bank card you can do refund me through there. I had to close that account. I lost my money It’s a big scam .
Show more

Stay away

Trying to sell and receive my money but the app is asking for personal details such as an Id. The funny thing is that when it was for them to get my money they didn’t ask for anything!

Love it

I’ll gladly give a MoonPay 5% instead of allowing the other exchanges to freeze your account for no valid reason. Especially when the end goal is 5000%!!

$ANSEM

The Black Bull

Best crypto app review. Highly recommend!!

My experience with this platform was very disappointing. I lost approximately $62,000 in what turned out to be a crypto scam after my account got hacked into . Thankfully, I got back part of my funds. I encourage anyone considering this platform to do thorough research and exercise extreme caution before investing.
Show more

The app is horrible

I use Rumble Wallet and this has been a nightmare. Crypto is a complete scam. You have to deposit $20 to get paid out, and the app is not user friendly and “support “ is a joke.

Reliable

MoonPay is very reliable and convenient for all my cryptocurrency transactions and needs!!!

MOONiNG

Secure and quick transactions

F

I wouldn't spend money on this app , as I've got money in there now , struggling to sell , withdraw my money , they amount of time and hours of read still haven't got my money.

Very good

Number 1

Scam

This people are using and tricking people

Terrible app

Too many issues would not recommend

Most exceedingly remarkable and extremely exceptional cryptocurrency recovery technology expertise!!

Please read carefully, I lost my money few weeks ago in bitcoin investment.
I lost over £155,065 they denied my withdrawal request and also left it pending. I reached out to them and they never responded back to my emails and calls. They eventually locked me out of my account I had reach out a recovery experts at DsmartGuru @ gMailcom to help me recover all my money back. They're the best when it comes to crypto recovery. Thankfully I have gotten my money back.
Show more

Absolutely dreadful experience

I transferred funds to MoonPay, only to have my account suspended without any warning or explanation. There was nothing in the app to tell me what had happened, so I had to contact support just to find out why I could no longer use my account.

I was eventually told they couldn't provide any further information due to compliance requirements. I understand that compliance checks are necessary, but that doesn't excuse the complete lack of communication. Customers should at least be told what's happening and what they can expect next.

The app itself was rubbish. It gave no indication that my account had been suspended or why I couldn't use it, leaving me to chase support for answers.

Customer support was equally poor. Responses were slow, generic and didn't answer my questions.

Having your account suspended after transferring funds, with no warning, no explanation in the app and no meaningful communication, is a terrible customer experience. Based on my experience, even if I could, I won't be using MoonPay again.
Show more

Freedom

I totally love the freedom that MoonPay gives you to buy crypto and send anywhere with so many different options on how to buy

Trash

If I could give zero stars I would without a doubt. I’ve had the worst experience with trying to buy and transfer crypto through this app. $150 worth of my hard earned money was in limbo for 3 days as I tried to navigate their abysmal support system. You will not speak with a human representative. You will have to solve your problem with AI. I ended up resolving the issue but I recommend cashapp for your bitcoin transfer needs. I absolutely will never redownload and use this app.
Show more

Great Way to Buy Crypto

Great App. Fast and sometimes no fee too. Never seen anyone else offer no fee to purchase BTC. Definitely highly recommend Moon Pay.

Best

Best coins app ever

Bitcoin

Having hassle buying bitcoin. The foundation bank and moonpay had made it easy