Update UI
Rpasion
Stay away
Love it
$ANSEM
Best crypto app review. Highly recommend!!
The app is horrible
Reliable
MOONiNG
F
Very good
Scam
Terrible app
Most exceedingly remarkable and extremely exceptional cryptocurrency recovery technology expertise!!
I lost over £155,065 they denied my withdrawal request and also left it pending. I reached out to them and they never responded back to my emails and calls. They eventually locked me out of my account I had reach out a recovery experts at DsmartGuru @ gMailcom to help me recover all my money back. They're the best when it comes to crypto recovery. Thankfully I have gotten my money back.
Absolutely dreadful experience
I was eventually told they couldn't provide any further information due to compliance requirements. I understand that compliance checks are necessary, but that doesn't excuse the complete lack of communication. Customers should at least be told what's happening and what they can expect next.
The app itself was rubbish. It gave no indication that my account had been suspended or why I couldn't use it, leaving me to chase support for answers.
Customer support was equally poor. Responses were slow, generic and didn't answer my questions.
Having your account suspended after transferring funds, with no warning, no explanation in the app and no meaningful communication, is a terrible customer experience. Based on my experience, even if I could, I won't be using MoonPay again.
