MoonPay User Reviews

Customer Experience

Positive experience29.4% of reviews
Neutral2.6% of reviews
Negative experience67.9% of reviews

~ Based on 605 written reviews from the US App Store.

What users say

Is MoonPay Safe?

MoonPay: Buy Crypto & BTC appears safe based on user ratings. AppsHunter Safety Score for MoonPay is 92/100.

This assessment is based on 9,625 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.5% of ratings point to a safe experience
2.4% of ratings suggest some concerns
8.1% of ratings point to a risky experience

~ Based on 9,625 App Store ratings for MoonPay.

Is MoonPay Legit?

MoonPay: Buy Crypto & BTC appears to be a legitimate app. AppsHunter Legitimacy Score for MoonPay is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Can’t buy anything

Horrible tried several ways can’t purchase anything

Moon pay

Not enough support

It’s really rubbish

They restricted my account without any reason and when I asked the reason they told me we are not able to tell you and you can’t activate it again . I had lots of problems with my buying crypto just for the only time I tried.
It’s really rubbish.

Scam

Moonpay is a scam. They are a 3rd party app that relies on other apps. Soon everyone using it will see this and use stand alone apps. By doing so you take business from moonpay and it will save you money. No need to bounce between apps. If you accidentally or unknowingly violate their terms of service, they will permanently deactivate your account and will not tell you what you did wrong. I have already gotten 3 of my friends to stop using moonpay. I will do my best to facilitate this company’s demise
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Like Oiled Velvet

Like a cat after a freshly waxed moon phase covered in Astroglyde, such a pleasure it’s a treasure

Best Crypto & BTC

Wonderful

Transaction failure SCAM

I bought solana through there. Didnt arrive its been 3 days now and support center isnt helping with anything. my last resort is emailing them. RECOMMEND NOT BUYING

Expensive

Moon pay fees higher then bitcoin network fees. So your charged twice for one transaction. And it’s awful slow. 25min to touch down in wallet

Update UI

Die App wird von Update zu Update unübersichtlicher. Keine Ahnung wie man auf die Idee kommen kann, das Interface so aussehen zu lassen. Vorher war alles gut..

Response from developer

Hey there, We’re sorry the updated interface feels less clear and harder to navigate than before. We appreciate your honest feedback and encourage you to share more details with our team: https://support.moonpay.com

Rpasion

I got a text that I need to download moonpay from Transak payment in order for me to get the money 9500 that I applied for a loan I don’t remember applying for the loan. Anyway I listen and I did and told me to install my debit card and I did, to my surprise I got tons of charges without my permission and promised for refund after they took all my money. Want me to download PayPal so that they can refund me through PayPal. I said no , if you took out from my bank card you can do refund me through there. I had to close that account. I lost my money It’s a big scam .
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Stay away

Trying to sell and receive my money but the app is asking for personal details such as an Id. The funny thing is that when it was for them to get my money they didn’t ask for anything!

Love it

I’ll gladly give a MoonPay 5% instead of allowing the other exchanges to freeze your account for no valid reason. Especially when the end goal is 5000%!!

$ANSEM

The Black Bull

Best crypto app review. Highly recommend!!

My experience with this platform was very disappointing. I lost approximately $62,000 in what turned out to be a crypto scam after my account got hacked into . Thankfully, I got back part of my funds. I encourage anyone considering this platform to do thorough research and exercise extreme caution before investing.
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The app is horrible

I use Rumble Wallet and this has been a nightmare. Crypto is a complete scam. You have to deposit $20 to get paid out, and the app is not user friendly and “support “ is a joke.

Reliable

MoonPay is very reliable and convenient for all my cryptocurrency transactions and needs!!!

MOONiNG

Secure and quick transactions

F

I wouldn't spend money on this app , as I've got money in there now , struggling to sell , withdraw my money , they amount of time and hours of read still haven't got my money.

Very good

Number 1

Scam

This people are using and tricking people