Moonpig User Reviews
Customer Experience
~ Based on 944 written reviews from the US App Store.
What users say
Summarized from real user reviews of Moonpig. Based on 7.3K reviews and a 4.8/5 average, it highlights the 7 positives and 6 negatives reviewers mention most about this Shopping app.
Positive things
- 💯Excellent service
- 🎨Personalization options
- 🕰️Convenient for last-minute cards
- 🌍Great for international users
- 🎁Variety of gifts and cards
- 🚚Fast delivery
- 🤝Good customer service
Negative things
- 🕰️Slow or late delivery
- 🤑Expensive pricing
- 🐛App issues and bugs
- 🔒Unreliable discount codes
- 🤯Frustrating user experience
- 🗓️Difficulty with delivery date selection
Is Moonpig Safe?
Moonpig: Birthday Cards appears safe based on user ratings. AppsHunter Safety Score for Moonpig is 96/100.
This assessment is based on 7,255 user ratings, with an App Store average of 4.8/5.
Safety Analysis
~ Based on 7,255 App Store ratings for Moonpig.
Is Moonpig Legit?
Moonpig: Birthday Cards appears to be a legitimate app. AppsHunter Legitimacy Score for Moonpig is 93/100.
Based on 93 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
After a few mix up . I have managed to sort out my card thanks to James who was very helpful
I love Moonpig cards. They’re something special and really show you’ve taken time to make a card for someone. It’s the grown up equivalent of making one from a cornflakes box, seashells, and an old photo. What is frustrating is when the App won’t let you check out your creation and you have to start again from scratch in the web version… That doesn’t happen all the time but it does happen…
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I contacted customer service because the AI couldn't help find a postcard templates we'd used before. Generic cut and paste responses that more or less said tough luck, suck it up. Didn't get reminders for Moonpig plus renewal either and they've removed postcard templates we used to use. The service levels are slipping- can't recommend!
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I love you moon pig. Always can rely on you guys to send the cards . Ordered a card and present for my sister because she passed her GCSES with flying colours so wanted to send a little summon and it literally came the next day she was so happy and sent me a lovely text. I used another company before but I tried this one and won’t use anyone else now but you guys keep up the good work. And it’s not even expensive depends what u get of course but cheaper really than shops. ;)
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Great company, fantastic cards and lots of personalised gifts to offer
Love how easy it is to use Moonpig and generally always get to me next day
Sadly sent a card to Spain for a friends special 60 as a surprise didn’t arrive contact moonpig sent another free of charge didn’t arrive either very disappointed that I missed a special occasion. And neither ever turned up
I recommend Moonpig cards for all occasions. My family and friends looks forward to having there cards. I love them only the best for my lot. You will not be disappointed.
Limited
Loads of different cards to pick from. Fast delivery
Fun
beautiful cards
Efficient and effective
It’s a great convenient app. However, I’m always let down on delivery date. Hoping this time it’s delivered on the day/date I paid extra for
Easy to use well pleased
I paid extra postage but I didn’t receive the card
Never ever let me down ,been using for years , if it a card or if it a gift all arrived on the day that been specified .
Ordered a card on 19th not arrived for anniversary on 22nd. Why advertise next day delivery if can’t make it happen. Amazon manage to deliver on the same day. Not exactly a cheap card. Won’t use again.
Saves me time, money and shopping in stores.
Paid for the faster delivery and still didn’t arrive in time so missed the persons birthday
