Moonpig User Reviews

Customer Experience

Positive experience54.6% of reviews
Neutral6.7% of reviews
Negative experience38.8% of reviews

~ Based on 944 written reviews from the US App Store.

What users say

Is Moonpig Safe?

Moonpig: Birthday Cards appears safe based on user ratings. AppsHunter Safety Score for Moonpig is 96/100.

This assessment is based on 7,255 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.3% of ratings point to a safe experience
1.7% of ratings suggest some concerns
2.1% of ratings point to a risky experience

~ Based on 7,255 App Store ratings for Moonpig.

Is Moonpig Legit?

Moonpig: Birthday Cards appears to be a legitimate app. AppsHunter Legitimacy Score for Moonpig is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Christening Card

After a few mix up . I have managed to sort out my card thanks to James who was very helpful

Brilliant when it works

I love Moonpig cards. They’re something special and really show you’ve taken time to make a card for someone. It’s the grown up equivalent of making one from a cornflakes box, seashells, and an old photo. What is frustrating is when the App won’t let you check out your creation and you have to start again from scratch in the web version… That doesn’t happen all the time but it does happen…
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Let down by poor customer service

I contacted customer service because the AI couldn't help find a postcard templates we'd used before. Generic cut and paste responses that more or less said tough luck, suck it up. Didn't get reminders for Moonpig plus renewal either and they've removed postcard templates we used to use. The service levels are slipping- can't recommend!
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The best

I love you moon pig. Always can rely on you guys to send the cards . Ordered a card and present for my sister because she passed her GCSES with flying colours so wanted to send a little summon and it literally came the next day she was so happy and sent me a lovely text. I used another company before but I tried this one and won’t use anyone else now but you guys keep up the good work. And it’s not even expensive depends what u get of course but cheaper really than shops. ;)
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Excellent products

Great company, fantastic cards and lots of personalised gifts to offer

Julie

Love how easy it is to use Moonpig and generally always get to me next day

Disappointed

Sadly sent a card to Spain for a friends special 60 as a surprise didn’t arrive contact moonpig sent another free of charge didn’t arrive either very disappointed that I missed a special occasion. And neither ever turned up

Birthday card

I recommend Moonpig cards for all occasions. My family and friends looks forward to having there cards. I love them only the best for my lot. You will not be disappointed.

To expensive

Limited

Birthday card

Loads of different cards to pick from. Fast delivery

Great cards

Fun

memories

beautiful cards

Efficient

Efficient and effective

Convenient

It’s a great convenient app. However, I’m always let down on delivery date. Hoping this time it’s delivered on the day/date I paid extra for

Easy

Easy to use well pleased

Don’t deliver on time

I paid extra postage but I didn’t receive the card

Cards

Never ever let me down ,been using for years , if it a card or if it a gift all arrived on the day that been specified .

Not arrived

Ordered a card on 19th not arrived for anniversary on 22nd. Why advertise next day delivery if can’t make it happen. Amazon manage to deliver on the same day. Not exactly a cheap card. Won’t use again.

Special birthday cards

Saves me time, money and shopping in stores.

Card didnt arrive on time

Paid for the faster delivery and still didn’t arrive in time so missed the persons birthday