Scam company
App glitched and I reached out to customer service and they just banned me from the app bc they didn’t know how to fix it and so I asked for my money back instead. Nope, they just banned me and took my money and stopped replying to my emails.
Broken signups
Wasn’t able to sign up. Tried multiple emails but the codes weren’t arriving. Finally got one code but the app rejected it. Gave up and walked.
FAULTY EBIKES
The bike perimeter screen stopped working and went blank. Went to different Moovr parking spots and the ride won't cancel. Support is non-existent during night trips. Being charged way beyond my trip rate because of the faulty bikes.
SCAM!!!
My account still has balance and all, but when I tried to reinstall it, it no longer has my ride history and topped up
Super bad customer service
This was my first negative experience in the Philippines. The bicycles were of extremely poor quality and in a terribly maintained condition. As for the customer support, it's a solid 0 out of 10. Instead of addressing our problems, they resorted to threatening us with calls to the authorities. It was all empty talk and no real help. The service was abysmal, and the whole experience was nothing but a complete waste of both my money and time.
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