Scam company
App glitched and I reached out to customer service and they just banned me from the app bc they didn’t know how to fix it and so I asked for my money back instead. Nope, they just banned me and took my money and stopped replying to my emails.
Broken signups
Wasn’t able to sign up. Tried multiple emails but the codes weren’t arriving. Finally got one code but the app rejected it. Gave up and walked.
FAULTY EBIKES
The bike perimeter screen stopped working and went blank. Went to different Moovr parking spots and the ride won't cancel. Support is non-existent during night trips. Being charged way beyond my trip rate because of the faulty bikes.
SCAM!!!
My account still has balance and all, but when I tried to reinstall it, it no longer has my ride history and topped up
Super bad customer service
This was my first negative experience in the Philippines. The bicycles were of extremely poor quality and in a terribly maintained condition. As for the customer support, it's a solid 0 out of 10. Instead of addressing our problems, they resorted to threatening us with calls to the authorities. It was all empty talk and no real help. The service was abysmal, and the whole experience was nothing but a complete waste of both my money and time.
Show more
App works but the fleet
App works great, but the fleet provided is not great for the PH roads, no suspension at all you feel all the lumps and rubble of the road
It’s gotten expensive for a not so reasonable price.
For 10 minutes of ride they’ll charge you for 90 pesos, I don’t seem to understand the basis of their pricing. They should have at least informed us why such a price increase is necessary. Plus, they should provide helmets for safety precautions if they’re gonna charge that much. Better make the service more premium (safety-wise).
Show more
Useless
They will overcharge and double charge you then not reply to emails
Coffee run
We ride moovr early morning to get coffee from our condo to 5th ave.
Scam!!!!!!!!!!
Charged for Php 1,000 penalty due to system error. Can’t end the ride even though the bike was already locked and parked, thus the time continues to run.
The app charges you without providing service. Easy money.
The app charges you without providing service. Easy money.
Commuter perspective
They charge based on 10 minute increments which doesn’t make sense when you have a rider thats 10.5 minutes you’ll be getting charged 20 minutes. would be better if it was charged per minute after the initial 10min. And make it part of the commuter pass. Also lots of scooters not able to scan. Lots of people are just using it for pleasure riding or instagram pics too.
Show more
Scam
Be wary cause this company is a scam and will eat your money in the app. Still have a remaining balance of around 50 pesos. The app wouldn’t let me unlock a scooter unless I load a minimum of 150 pesos. Why is it still asking me for money when I already have available balance in my wallet? Plus, there’s NO option to transfer your money from the app to anything outside of it. Basically it’s a scam 🤣
Show more
great when it works
like don't get me wrong the app works, but their scooters or bikes are hit or miss like you'll see them trying to unlock themselves, but they got an error most of the time and it's very frustrating that they haven't fixed this issue yet. When they work, it's fun and exciting but when it doesn't work, it's frustrating and disappointing.
Show more
App doesnt make sense
I live in bgc and been using moovr ever since
First. Why cant they just charge per minute? Instead of 10min minimum? when they ask for balance of now minimum of 300.
2nd. i bought their ride pass of 100min for 400 and i still need to have a balance of minimum 300? Like dude I literally just paid 400 and i cant even use that ride pass unless if i cash in of minimum 300?
This scooter is useful but you make things so hard for us plus its now pricey which I totally understand if you make things easier for us. Its too much of a scam.
3rd. I cant even add my card, i kept trying 3 times.
First. Why cant they just charge per minute? Instead of 10min minimum? when they ask for balance of now minimum of 300.
2nd. i bought their ride pass of 100min for 400 and i still need to have a balance of minimum 300? Like dude I literally just paid 400 and i cant even use that ride pass unless if i cash in of minimum 300?
This scooter is useful but you make things so hard for us plus its now pricey which I totally understand if you make things easier for us. Its too much of a scam.
3rd. I cant even add my card, i kept trying 3 times.
Show more
Ang mahal
Already took my 90 pesos for just 15 min ride.. I was like, huh?? Never again unless ibaba nyo ang price. 45 is too much. This is just me, an x-scooter rider.
Very Nice!
Smooth fast drive, very relaxing & I highly recommend!!!!!!!
Scammers
Ended ride at 39 minutes. They have you fill out random information when the ride has ended, to waste more of your time. They scammed me another 10 minutes. They then ban me after I complained so I lost my remaining balance with no refund. Complete scammers. Don’t trust this company.
Meh
Most rides always gets an error while renting
Loved the ride
Easy, smooth and quick ride.
Lanes
Please let us ride on the side walks or at least secure the bikes lanes. Maybe place some cones on the lanes.
