It’s a scam
Customer support replies the next day, and there is no phone number to call. The AI assistant seems to be the only immediate support available, and this was the answer I received:
“The ‘first three transfers free’ promotion you see on the website applies only to international deposits or withdrawals made through linked payment methods, such as your bank account or debit card.
When you send money directly to a Mexican CLABE account from abroad, there is always a small fee: USD 0.50 or 0.25% of the amount you send, whichever is greater.”
In my opinion, this should be explained much more clearly on the website. The promotion gives the impression that the first three transfers are free, but in practice that does not apply to transfers sent directly to a Mexican CLABE account.
Response from developer
We’re very sorry for the misunderstanding, and would be happy to refund the fee you were charged and issue you an additional goodwill credit. It appears that some promotional copy was live in the app for you which was not correct, and we’re fixing that now. Please accept our apologies. We hope that we’re able to win your loyalty with the refund plus the goodwill credit. Yours, Mike co-founder & CEO.
New Name, Same Issues and Bugs, Absent Support Team, and Poor Execution of Otherwise Great Ideas
Response from developer
Hi there, we're sorry to hear that you haven't had a positive experience with Morse. We're legally required to ensure activity on Morse complies with our Terms of Service, which is why we sometimes have to pause account activity while we complete these checks. We offer different referral programs at different times, and we will take your feedback into account for the next referral program! I'd be happy to speak to you more if you're willing to email me ali@morsemoney.com so we can better help you! Best, Ali from Morse
ID verified accounts mean nothing
I definitely do not recommend this app and I will be filing every possible complaint and report I can making sure they are forced to do something about it.
Response from developer
Hi there, we're very sorry to hear about this experience. Can you please email me ali@morsemoney.com so I can personally take a look at your case? Thank you! Best, Ali from Morse
This is seriously dumb
This is just silly.
Then one day all my deposits are stopped and my account was put in for a “routine” review. That was a month ago! Literally over 4 weeks this account has been in review, with no answers other than, we will reach out to you when the review is done! It’s becoming a joke in my household. We call anything that is going to take forever with no end in sight, routine. Apps good when it works
If you go into a routine review though you might as well just close the account
Response from developer
Hi there, we're sorry you haven't had a good experience with Morse. We're legally required to ensure that all activity on Morse falls under our Terms of Service, which sometimes requires performing these checks, but you should be communicated to more. Can you please email me at ali@morsemoney.com so I can personally take a look at your account? Thank you! Best, Ali from Morse
