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Mosino One

Mosino One

Mosino One

74 ratings
61 reviews
🔧 Utilities
📊 Productivity
Free

Details

Released
January 30, 2021
Updated
October 16, 2026

Features

Background Location Access

Developer

8974209 canada inc.
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About

This app provides digital concierge and smart home services for multi-residential buildings, hotels, and communities. It offers resident management, communication tools, issue tracking, and reservations for various amenities. Control smart home devices, order food, and manage visitor passes.

✓Resident, Guest, Owner Management
✓Communication Tools
✓Issue Tracking
✓Food Ordering
✓Smart Home Controls
✓Reservation Modules
✓Visitor Pass Management
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What users say about Mosino One

Reviews of Mosino One are mostly negative: the Utilities app is rated 4.5/5 from 74 App Store ratings. What users like most: functional when it works, parcel delivery boxes are nice. Top complaints: constantly crashing, extremely slow loading. Summarized from real user reviews.

Positive things

  • 👍Functional when it works
  • 👍Parcel delivery boxes are nice
  • 👍Can hold multiple key types
  • 👍Mobile key option is great

Negative things

  • 🐛Constantly crashing
  • 🐛Extremely slow loading
  • 🐛Unreliable for door access
  • 🐛Frequent login issues
  • 🐛App stops working randomly
  • 🐛Bluetooth key not connecting
  • 🐛Intercom not pairing
  • 🐛Useless without internet
  • 🐛App is half-baked
  • 🐛Terrible for luxury apartments
  • 🐛App keeps reloading
  • 🐛Virtual key is unusable
  • 🐛App doesn't open
  • 🐛Features don't work properly
  • 🐛Login system is ridiculous
  • 🐛App is buggy
  • 🐛App is slow and clunky
  • 🐛App is trash
  • 🐛App is awful
  • 🐛App needs fixing
See all reviews

What's New in Mosino One

4.1

October 16, 2026

Various improvements, Salto HCE NFC Support, Removed Apple Wallet appearing when unlocking smart locks.

User reviews

Most RecentHighest RatedLowest Rated

Awful For any Tenant

My property management company uses this application as the only way to access our underground parkade and this is by far the most infuriating and least secure program. Almost every single week this app just stops working entirely leaving everyone unable to access our own parkade. We have to leave our vehicles on and run into the apartment, go down the elevator and open it from the inside
Show more
YYYCalgary

Response from developer

Hi, We appreciate your feedback and sorry to hear your experience hasn't been great with the app. Our app depends on the 3rd party access control systems on sites so if something does not work in that system, our app cannot open the garage or any other doors. Generally, the the property management company is aware of it. It would be greatly appreciated if you could share more information so we can figure out the issue and how we can resolve it that is within our control. Kindly contact us at support@mosinoone.com with your property name. Thank you in advance.

Bad

It simply doesn’t work..
MMaryamgamil1

Response from developer

Hi, We appreciate your feedback and sorry to hear your experience hasn't been great with the app. It would be greatly appreciated if you could share more information so we can figure out the issue and how we can resolve it that is within our control. Kindly contact us at support@mosinoone.com with your property name. Thank you in advance.

Doesn’t let me in

I got locked out at 430 am because I thought I had my fob in my pocket but didn’t so I resorted to the app…. Tried 8 times and it said it was working but itdidn’t open the door . Someone was going to elevator and let me in 10 minutes later. Have had this problem a few other times in the past month
LGLisa Gunit

Response from developer

Hi, We appreciate your feedback and sorry to hear your experience hasn't been great with the app. Our app depends on the 3rd party access control systems on sites so if something does not work in that system, our app appears to be malfunctioning. It would be greatly appreciated if you could share more information so we can figure out the issue and how we can resolve it that is within our control. Kindly contact us at support@mosinoone.com with your property name. Thank you in advance.

It doesn’t work, like ever

This app has always been slow, clunky, and generally bad. Now it doesn’t work at all. It simply crashes when I try to use it. I got locked out of my home all night.
RHrip hobinrood

Updated app is good, support is great

My apartment complex has this for Bluetooth key and I thought the app was the problem. It turns out my apartment complex Onni Fulton Marker was incorrectly creating/resetting keys. The app updates are really good, it’s usable all the time. Also email support if any issues and they can fix a lot of what the apartment complexes mess up.
Show more
PPuneeeeet

Response from developer

Thank you for sharing your experience! We’re glad to hear the recent updates have made the app smooth and reliable for you. While key provisioning is handled by each property, our support team is always here to help when something does not work correctly. We appreciate your patience and your shout‑out, it means a lot to our team.

See 56 more reviews

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User experience

🐞

Reported Bugs

15 issues

App crashes on opening

Bug

App freezes on login screen

Bug

App gets stuck in loading loop

Bug

Null values showing up

Bug

App requires frequent re-login

Bug

Keys don't always work

Bug

App logs out frequently

Bug

Notifications are duplicated or never arrive

Bug

Bluetooth key never connects

Bug

App stops working after OS update

Bug

Splash page opens then immediately shuts off

Bug

Features in the app don't work properly

Bug

App requires multiple restarts to function

Bug

Messages not appearing

Bug

App reloads before user can click features

Bug
✨

Requested Features

8 requests

Add widget support

Feature

Add Apple Wallet functionality

Feature

Improve login system

Feature

Allow creation of door lock codes for Airbnb

Feature

Add dark mode option

Feature

Improve intercom functionality

Feature

Add facial recognition features

Feature

Allow access without internet connection

Feature

FAQ

What does the Mosino One app do?

Mosino One offers digital concierge and smart home services for multi-residential buildings, hotels, and communities. It facilitates resident management, communication, issue tracking, food ordering, and control of smart home devices.

What are the key features of Mosino One?

Key features include resident/guest/owner management, communication tools, issue tracking, food ordering, smart home controls (door unlocking, climate), reservation modules for amenities, and visitor pass management.

Is Mosino One free to use?

Based on the provided information, the app is listed as free and does not have in-app purchases or ads. However, specific services offered may vary by property.

Who is the target audience for Mosino One?

The app is intended for residents, guests, owners, and managers of multi-residential buildings, hotels, retirement homes, and community clubs looking to enhance their living or guest experience.

What kind of smart home features does it offer?

Smart home controls include remote door unlocking, camera access, climate control, and water sensor monitoring. It also integrates with Mosino Intercom Entry phones for video calling.