Mosino One User Reviews

Customer Experience

Positive experience13.2% of reviews
Neutral5.7% of reviews
Negative experience81.1% of reviews

~ Based on 53 written reviews from the US App Store.

Is Mosino One Safe?

Mosino One appears mostly safe based on user ratings. AppsHunter Safety Score for Mosino One is 82/100.

This assessment is based on 41 user ratings, with an App Store average of 4.4/5.

Safety Analysis

82.9% of ratings point to a safe experience
4.9% of ratings suggest some concerns
12.2% of ratings point to a risky experience

~ Based on 41 App Store ratings for Mosino One.

Is Mosino One Legit?

Mosino One appears to be a legitimate app. AppsHunter Legitimacy Score for Mosino One is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

It doesn’t work, like ever

This app has always been slow, clunky, and generally bad. Now it doesn’t work at all. It simply crashes when I try to use it. I got locked out of my home all night.

Updated app is good, support is great

My apartment complex has this for Bluetooth key and I thought the app was the problem. It turns out my apartment complex Onni Fulton Marker was incorrectly creating/resetting keys. The app updates are really good, it’s usable all the time. Also email support if any issues and they can fix a lot of what the apartment complexes mess up.
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Response from developer

Thank you for sharing your experience! We’re glad to hear the recent updates have made the app smooth and reliable for you. While key provisioning is handled by each property, our support team is always here to help when something does not work correctly. We appreciate your patience and your shout‑out, it means a lot to our team.

Would not recommend!

Trash! Always loading and sooo slow!

Response from developer

Hi, We appreciate your feedback and sorry to hear your experience hasn't been great with the app. It would be greatly appreciated if you could share more information so we can figure out the issue and how we can resolve it that is within our control. Kindly contact us at support@mosinoone.com with your property name. Thank you in advance.

This app is so awful

It never works and takes forever to load

Response from developer

Hi, We appreciate your feedback and sorry to hear your experience hasn't been great with the app. It would be greatly appreciated if you could share more information so we can figure out the issue and how we can resolve it that is within our control. Kindly contact us at support@mosinoone.com with your property name. Thank you in advance.

Fecha de inicio

Le falfa arreglar fecha incial y como los clientes tener Acceso para pedir su uber delivery etc

Response from developer

Estimado usuario, Gracias por sus comentarios; siempre valoramos la retroalimentación que nos ayuda a mejorar la experiencia de nuestra plataforma. Le informamos que la aplicación móvil cuenta con la funcionalidad exclusiva de generar códigos temporales, diseñados específicamente para el acceso de servicios de Uber y entregas a domicilio (delivery), optimizando así el tiempo y esfuerzo de nuestros usuarios. No obstante, la disponibilidad de estas funciones depende directamente de las políticas de cada comunidad. Le recomendamos consultar con la administración de su residencial para confirmar cuáles opciones tienen habilitadas actualmente y cómo utilizarlas bajo sus procesos internos. Respecto al inconveniente con la fecha inicial, nos gustaría obtener más detalles sobre la situación para poder asistirle con mayor precisión. Por favor, escríbanos a support@mosinoone.com detallando su caso; nuestro equipo de soporte estará encantado de atenderle y brindarle una solución. Atentamente, El equipo de Mosino One

Good

Does it what it needs, functional and not buggy. As a dev, this is great

Terrible app

This app is buggy at best, and shockingly unreliable for something that’s supposed to function as our house key.

Response from developer

Hi, We appreciate your feedback and sorry to hear your experience hasn't been great with the app. It would be greatly appreciated if you could share more information so we can figure out the issue and how we can resolve it that is within our control. Kindly contact us at support@mosinoone.com with your property name and the issue details. Thank you in advance.

What is this app?

In the age of AI, this app should be illegal to be on app store period. I can design the app in couple of days way better than whatever is going on here. This app needs everything fixed smh

Response from developer

Hi, We appreciate your feedback and sorry to hear your experience hasn't been great with the app. It would be greatly appreciated if you could share more information so we can figure out the issue and how we can resolve it that is within our control. Kindly contact us at support@mosinoone.com with your property name. Thank you in advance.

Necesita muchas mejoras

Cuando se quiere recrear un pase no trae el número de documento y foto

Barely ever works

Waste of time

App does not work

Constantly crashes or starts over. Requires you to login to view anything by asking for a code which you need to get emailed every second. Then it doesn’t work. Vicious cycle. There should be a single sign on upon opening the app and that’s it. Not even bank apps ask for your name and code this much in one session. Makes zero sense. This needs to be tested before releasing to the public.
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Full of bugs

This is by far the buggiest app I've seen on the app store. It's full of "null" values showing up on the app. The capability is very limited and requires users to use the app to open doors. Can't even create door lock codes for Airbnb guests. I do not recommend this app or product to anyone.its trash go elsewhere.
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Horrible

Bugs all the time, doesn’t work at all, problems with everything, doesn’t work properly, SLOW

I hate it each day.

Buggy app

App with bugs everywhere, dev is very new

Never works

WORST APP EVER. I always have to log in again and sometimes it doesnt even allow me to so im stucked outside for hours! Its useless

Paying landlord for an app that doesn’t work

This app doesn’t work. I’m paying the landlord for this extra each month to have but it’s never worked since I got here months ago. No one to contact to fix it.

absolutely horrible, DONT USE THIS APP

this app has had so many issues throughout the years and I’m sick of it. the keys don’t always work, i keep getting logged out of my account even after deleting and redownloading the app, it takes forever to load and sometimes the screen is just blank…. please do not use this system if you’re a building manager for the sake of your tenants!!!
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Doesn’t work

I don’t know what’s the point of this app.

Bad login & sync

The login system is seriously ridiculous. Instead of having an email/password like any other normal platform, it uses invite codes. Well I can’t login on the in-suite tablet because it’s stuck in a loading loop.

unusable

doesn’t work. can’t login and every time i try it immediately asks to login again