Really enjoyed the ring
I’ve had this ring for a few years now. I like the freedom of using a ring for tracking instead of a bulky band. There are a few issues I’ve had. I don’t like to have my ring constantly trying to sync to my phone. I don’t keep Bluetooth on unless I’m actually using it. There’s no way to tell the ring to only sync manually. Over this past year I’ve noticed a huge drop in battery life. What usually was fine for 3 days is now a day and a half tops. Less than a day if I’m super active. Now that Motiv is no longer there isn’t anyone to contact regarding this. I’ve had to buy extra chargers second hand just to have a charger with my at my house, desk and car. Lastly now I’m having issues with my ring syncing properly. It will constantly blink after it’s connected and then turn off. The only work around is to place it on the charger and constantly monitor the app until it’s synced. I hope the new company will consider improving this ring but I think ultimately it’s going to end up as dead tech.
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Do not buy!!!
I bought this ring years ago when they first came on the scene. Customer support was great back then. I had to get a replacement ring and had no problems. Back then.
Lately the app seems buggy, all my years of info has completely disappeared, I am unable to sign in and there is absolutely no support! The phone number is disconnected, the website is all but dead only offering a user manual. They promise to keep app support but there is none to be found. My guess is this new company called Proxy is phasing out this brand completely. I just think it’s rude to do so with no warning or communication with the customers you acquired with the merger. That looks like bad business Proxy! Feel free to contact me if I am incorrect! Although I am content with my purchase since I was able to get years of use, I would highly NOT recommend purchasing this product now!
Lately the app seems buggy, all my years of info has completely disappeared, I am unable to sign in and there is absolutely no support! The phone number is disconnected, the website is all but dead only offering a user manual. They promise to keep app support but there is none to be found. My guess is this new company called Proxy is phasing out this brand completely. I just think it’s rude to do so with no warning or communication with the customers you acquired with the merger. That looks like bad business Proxy! Feel free to contact me if I am incorrect! Although I am content with my purchase since I was able to get years of use, I would highly NOT recommend purchasing this product now!
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Support issue
I was super happy about this tool, I was looking for a small tracker that would not be a wrist version so I could continue to wear my watch. It was perfect, and did just what I needed it to do.
I’ve been having issues with it for about 6 months, with the ring not capturing all data for the entire day and the battery draining very quickly, in less than the time suggested by the developer.
So I recently contacted the company for support. This was, unfortunately for me, after the 1 year warranty.
They were responsive and tried to be helpful by email in giving me some troubleshooting options, which I followed, but mentioned in each reply that they would not be able to replace my unit due to the 1 yr warranty.
I was over the warranty by 3.5 months, and could not get a real solution to my problem.
Most recently, for 4 days back to back, the ring has not logged any activity whatsoever even at 100% battery charge. This is now at 16 months of wearing it., 4 months past the warranty.
So my recommendation to new owners is to make sure you contact the company right away if you have issues, within the warranty timeframe, because after that, there’s not much they will do for you. And this was not cheap.
I’ve been having issues with it for about 6 months, with the ring not capturing all data for the entire day and the battery draining very quickly, in less than the time suggested by the developer.
So I recently contacted the company for support. This was, unfortunately for me, after the 1 year warranty.
They were responsive and tried to be helpful by email in giving me some troubleshooting options, which I followed, but mentioned in each reply that they would not be able to replace my unit due to the 1 yr warranty.
I was over the warranty by 3.5 months, and could not get a real solution to my problem.
Most recently, for 4 days back to back, the ring has not logged any activity whatsoever even at 100% battery charge. This is now at 16 months of wearing it., 4 months past the warranty.
So my recommendation to new owners is to make sure you contact the company right away if you have issues, within the warranty timeframe, because after that, there’s not much they will do for you. And this was not cheap.
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A nice idea
I purchased a ring about 18 months ago after much debate. The first ring I had stopped working a couple months after having it and customer service was sort of quick in helping me get a replacement ring which also worked a couple months before it stopped working. Third ring arrives and lasted about a year and started to work intermittently. No more heart and kept telling me I would walk 88 steps each day and was stuck on 84% charge even after a normal charge time. Customer service was slower to respond (Covid-19) and explained that since my original ring was purchased more than a year ago- the replacement ring was not covered under any replacement plan.
It’s a neat idea and when it worked it worked pretty good- but think I will wait before I purchase another Motiv.... needs some tweaking I think.
It’s a neat idea and when it worked it worked pretty good- but think I will wait before I purchase another Motiv.... needs some tweaking I think.
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Improving app or hardware?
Loved my ring when I first got it. Now it doesn’t hold charge, to the point where it will die while I’m sleeping so my sleep isnt being tracked accurately. Syncing is hit or miss. I’m spinning and spinning and spinning my ring like 30+ times before it starts to sync manually.
Absolutely no improvements in the app even after filling out surveys they send. Like another user posted, why can’t we just manually input my time versus having to drag the bars which is hard to do? Workouts on the app don’t ever load so I’m not even sure why that’s there. Notifications barely work and honestly with all the competition out there, notifications don’t tell me much nor are they motivating me to move.
Eventually I may need to retire this ring although I LOVED it at the beginning. The hardware I get, normal wear and tear since Im wearing to the gym and use weights and machines (it went from matte black to shiny black), but Im just not sure if there is any effort to at least make the app better.
Absolutely no improvements in the app even after filling out surveys they send. Like another user posted, why can’t we just manually input my time versus having to drag the bars which is hard to do? Workouts on the app don’t ever load so I’m not even sure why that’s there. Notifications barely work and honestly with all the competition out there, notifications don’t tell me much nor are they motivating me to move.
Eventually I may need to retire this ring although I LOVED it at the beginning. The hardware I get, normal wear and tear since Im wearing to the gym and use weights and machines (it went from matte black to shiny black), but Im just not sure if there is any effort to at least make the app better.
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