Doesn’t work anymore
App keeps cutting in and out of driving and doesn’t register most of the time. You can’t figure out how many hours you have in a day and police are very mad at this app and truckers. I heard something about them switching from satellite to cell service so don’t bother getting this app or their products until they switch back to the old system that actually worked because it doesn’t work anymore
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Response from developer
We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564
Motive internet issue
Bad working this October
Latest update Sept 2026
With this update the app freezes in driving mode when you are in a area with no cell service. So don’t stop for a break or end of day unless you have cell service.
Response from developer
Hi , we are so sorry for this inconvenience and appreciate you bringing this to our attention. We’re having difficulty locating your account. Please provide the following information to support@gomotive.com, or connect with us via chat or our helpline 855-434-3564: Best Number to Call, Best Time to Call, Time Zone, and Your Email Address so we can assist you further. Thanks
They changed their complience rules
I used to park, go to the restroom and while coming back. Switch to off duty and the eld would count from when i park as off duty. Not anymore, if i park and go use the restroom the. 5 mins later i click off duty, it will say off duty from the time i change status and count the 5 mins before i did as driving even tho i was parked and in the bathroom. It does this 7 times a day, i lose 3.5h of my time a week. Cancellingy renewal
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Does nothing
This use to be “Keep Trucking” which was an Awesome App. I used it for Years when I was a Temp Drive. Now it’s this “Motive”, must require a subscription because I can’t do anything when I Log in. It’s a shame because Keep Trucking really was a great app and covered all the particulars (Inspections, Registration). Some Company probably purchased the App and pulled it to cut the market clean of Usable, Inexpensive Competition for guys who didn’t run in fleets. Really a shame.
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Sales rep Arthur Haider Zero Stars
0/5 — Terrible Sales Experience
I’m trying to purchase a Motive ELD for my trucking company, but the sales experience has been unbelievably frustrating.
I’ve called Motive sales several times and repeatedly asked for a different sales representative because of my experience with Arthur Haider. He told me to wait for the best price, never called me back, and later gave me a quote $10 higher. I then asked for another representative, but Motive kept telling me my account was assigned to Arthur.
On my last call, they assured me someone else would speak with me. After being placed on hold, I heard the same voice again, this time using a different name. I confronted him and told him I knew it was Arthur, but I still didn’t get a straightforward explanation.
The frustrating part is that I actually want to buy their ELD. I’m simply asking to deal with a different salesperson and receive an honest, transparent quote.
Very disappointing experience. Motive needs to seriously review how its sales team is handling customers.
0/5 for the sales experience.
I’m trying to purchase a Motive ELD for my trucking company, but the sales experience has been unbelievably frustrating.
I’ve called Motive sales several times and repeatedly asked for a different sales representative because of my experience with Arthur Haider. He told me to wait for the best price, never called me back, and later gave me a quote $10 higher. I then asked for another representative, but Motive kept telling me my account was assigned to Arthur.
On my last call, they assured me someone else would speak with me. After being placed on hold, I heard the same voice again, this time using a different name. I confronted him and told him I knew it was Arthur, but I still didn’t get a straightforward explanation.
The frustrating part is that I actually want to buy their ELD. I’m simply asking to deal with a different salesperson and receive an honest, transparent quote.
Very disappointing experience. Motive needs to seriously review how its sales team is handling customers.
0/5 for the sales experience.
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Response from developer
Hi there, we're sorry to hear that you didn't have a great experience using Motive! That definitely doesn't align with our goal of providing excellent service to all of our customers. Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564.
Idea
Love it. It be cool if I can view at least my HOS in real time on my Apple Watch
Horrible service
Ever since the last update have had nothing but problems gets stuck in driving mode constantly or it will not log driving at all constantly loosing connection to my phone and if you forget to change your status when stopped it will still automatically switch you to on duty but those 5 minutes will be logged as driving I have had to call customer support multiple times in the last 3 weeks and they just say it’s a cell service issue so not much help at all
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Won’t let me go off duty.
In driving mode, personal conveyance. yard mode this app is the worst I’ve ever experienced won’t let me go off duty it’s just stuck on the lock. This app is terrible! It puts me in driving mode when I had personal conveyance you need to fix this app I’ve reported this to the DOT.
Update is trash
Ever since the latest version of this app has been updated, whenever the phone is connected to the truck via Bluetooth, if the phone leaves and out of service area, the gateway loses connectivity with the device no time is logged and you don’t know that until it’s too late. Go back to the previous version where it was always connected through Bluetooth and nothing else. Garbage app completely disappointed. I’m tired of dealing with it
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Useless
Goes out of memory as soon as you have smth else active on screen. Both Motive and Google fail
4 clocks
Needs to show all 4 clocks while in motion very annoying to have to pull over go off duty then view the 4 clocks
Most Useless ELD
Always loosing connection. Spying on you an pretend to know how you should be driving 😡 wha scrap
The worst ELD app I’ve ever used
My company switched over to this app about a month ago because it was cheaper than what we were using. Guess you get what you pay for.
Get dinged for a rolling stop when there is no stop signal.
Have to do post trip trailer inspection twice- once when you drop the trailer and then again at the end of the day.
Have to sign your log twice also.
Just another app developed by someone who has never been in a truck before but thinks they can tell 30+ years drivers how to do their job
Get dinged for a rolling stop when there is no stop signal.
Have to do post trip trailer inspection twice- once when you drop the trailer and then again at the end of the day.
Have to sign your log twice also.
Just another app developed by someone who has never been in a truck before but thinks they can tell 30+ years drivers how to do their job
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User
Not very good at the driving coach feature. If you approach a red light, and it turns green, you will get dinged for a traffic signal unless you stop a green lights.
Also, all Bluetooth features on my phone fail to function properly until I went in my settings and hit forget this device!! Now I can make phone calls from Bluetooth again… and AirPlay works now too
This app needs too much work. Going back to DriveCam again.
Also, all Bluetooth features on my phone fail to function properly until I went in my settings and hit forget this device!! Now I can make phone calls from Bluetooth again… and AirPlay works now too
This app needs too much work. Going back to DriveCam again.
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Cell service required
Changed the way it connects to my phone now it is constantly stuck in driving mode when I stop in a low cell signal area - sucks now
Terrible service
Motive was once a decent app. Then someone decided to remove the countdown clock from the screen so a driver has no idea how close they’re getting to a violation by glancing at the screen. Now a driver has to take the time and the distraction to keep up with it on a completely different device. It’s not good customer service and it’s a poor quality app from this regard.
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Sucks so hard
Constantly disconnects I go to change my status after driving four hours and it still shows that I’ve been on duty the entire time. One of the worse HOS apps I’ve ever had to use.
The worst ELD app there is
Unbelievable unreliable will not stay connected when you turn off the engine. Disconnect while driving. The pre-trip category is like you rebuilding a truck. You have to put your truck number in every time it gets disconnected or when you log out and have to log back in although we drive the same truck every day. It’s just not a good investment for anybody nevertheless the trucking industry. I cannot give it any stars unless it’s minus stars.
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Does not support multi-connection Bluetooth.
The Motive ELD program does not support Bluetooth multi-connection. When the ELD device is connected to an IOS device, the ELD connection will constantly cause the other connected devices to disconnect and reconnect on a loop. Even when the ELD is “forgotten” from the connected device list, the ELD will still try and brute force connect to the iOS device, disrupting all other Bluetooth connections. Tech team is aware of the situation but don’t care to rectify the problem.
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Response from developer
We're sorry to hear that you didn't have a great experience using Motive! Please provide us with your contact details so we can reach out to you to address your concerns and improve your experience. Moreover, for further queries please feel free to email us at support@gomotive.com or call us directly at our 24/7 Support Line (855) 434-3564
