As if it’s a soul contract
I used Motive for a few years and loved it, I had a super great representative always calling and checking in on what I needed. Then unfortunate circumstances had arrived with out 1 truck company and we went out of business shortly after renewing a 1 year subscription. They will hound you every week day like a blood thirsty vampire for payment. Most professional companies will simply say sorry to hear your situation and end the contract, they refuse to understand anything other than $$$. Up until our loss of everything and the company they would have been 5 Star review
Reply to response. Obviously the response wasn’t well understood, I enjoyed Motive until the lack of understanding that a client that no longer uses or has funding for subscription can’t pay so emailing and calling with hanging up upon answering is rather over the top for a simple subscription that could be cancelled. So greedy it’s unfortunate to have moral business conduct is such a way.
Reply to response. Obviously the response wasn’t well understood, I enjoyed Motive until the lack of understanding that a client that no longer uses or has funding for subscription can’t pay so emailing and calling with hanging up upon answering is rather over the top for a simple subscription that could be cancelled. So greedy it’s unfortunate to have moral business conduct is such a way.
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Response from developer
We're sorry to hear that you didn't have a great experience using Motive! Kindly provide your contact information here or please feel free to reach out at support@gomotive.com or call our 24/7 Support Line at (855) 434-3564, so we can address your concerns and improve your experience. We will be more than happy to assist you. Thank you! Version 106.0 United States Report a Concern.
Motive Connector
I actually bought a new phone to fix my connectivity issues. It worked in the sense that my phone connected to my logbook. All I have to do every morning is forget the device and then re-pair. I’m lucky, I get to do it through out the day too. Unfortunately it has only been going on for a little over 6 months. I’d rather screw with my logs than drive.
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Never stable
This ELD should definitely be flagged by fmcsa to be permanently removed from being able operate it’s never stable and constantly having to keep uninstalling and reinstalling to get my logs to work properly it’s very frustrating
New update sucks
New update makes it so your drive time gets eaten up even when at a standstill, which should be on duty hrs being eaten no drive time. Then gives you a notification “after 5 minutes it will switch to on duty” but also eat those 5 minutes of drive time.Fix this problem !!!
SCAM!!
This is seriously a scam. They are playing games and charging you for stuff you didn’t have. Have the proof right ere.
