Don’t work
.
IT Nightmare
Can find anything I wanted and many classes that are on in the centre don’t appear when you look for them. Get a new IT person who isn’t trying to impress him/ herself.
Doesn’t work
This app is awful
Modernist
I love reliability of the app booking system and the gym facilities
Love this app
It makes booking classes and sessions so quick and seamless
Failed to keep me logged in while making a booking
I’m a Southwark resident and the application failed to keep me logged in and it ended wasting my time and money.
App is not working to book “waiting on list” sessions
It’s been more than a week that we are not able to book our “ waiting on the list” sessions.
David Johnson
The gym is not provided with an attendant every day, as it should be for Health & Safety.
Also, the phone is rarely answered if I need to make contact.
Also, the phone is rarely answered if I need to make contact.
Good functionality
Improving
Terrible. Wasting my money and can’t book
The app has always been bad but since changing to Southwark it’s so much worse. I can’t log in and when I do, I can’t book anything. I haven’t been able to book anything in months so why am I paying for this rubbish?
Miss R
Steam room & sauna have been closed for weeks /months now , Teaching Pool continues to close one week open then unable to changed the depth , just really frustrating !
Since Southwark have taken over the whole centre is falling apart .
I suffer with mental health , I used to really enjoy coming for a swim but it’s never consistent now , such a shame that it’s come to this .
Since Southwark have taken over the whole centre is falling apart .
I suffer with mental health , I used to really enjoy coming for a swim but it’s never consistent now , such a shame that it’s come to this .
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The app is problematic
Doesn’t work.
Terrible app
That’s it. Terrible app.
Not easy to navigate.
Not easy to navigate.
Pauline Hickson
Love this place ,
The staff are so good & helpful
Leo on front desk so helpful on Friday 22/03/2024
Sorted my app out so that I could book my session!!
Then there’s the lovely Rochelle she as become a friend castle Centre manager front of house !!
There’s a guy who is a manager , don’t know his name , but been there 8 years as long as I have been going , alway will say hello !!
Great place for meeting people !!
If I win the lottery these people will
Be on my list to treat as they have been good to me ( Showing Kindnesses)
Pauline Hickson
The staff are so good & helpful
Leo on front desk so helpful on Friday 22/03/2024
Sorted my app out so that I could book my session!!
Then there’s the lovely Rochelle she as become a friend castle Centre manager front of house !!
There’s a guy who is a manager , don’t know his name , but been there 8 years as long as I have been going , alway will say hello !!
Great place for meeting people !!
If I win the lottery these people will
Be on my list to treat as they have been good to me ( Showing Kindnesses)
Pauline Hickson
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Unable to get notification when in the waiting list
The app is much worse compared to previous everyone active as you are unable to get any type of notifications & most importantly you don’t get notified in any way when a space becomes available and you are in the waiting list. I have multiple times, called & visited the gym and they can’t do anything to fix this with the excuse this is IT issue. If it wasn’t for the limited gym options in the area I would have definitely left months ago.
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Miserable “Retro” UX
Difficult and unintuitive to navigate. Tries to push me into buying a membership (I just want free swim and gym).
The app doesn’t remember passwords (silly me for actually selecting a secure password). Thoroughly locked out of an app on my passcode protected device now. Can’t be too careful ensuring somebody else doesn’t turn up to the gym and swipe in with my physical membership card I suppose (yea you can). This is the reason for the 1 star: it’s unusable.
The app also looks and feels like a 2013 throwback.
The app doesn’t remember passwords (silly me for actually selecting a secure password). Thoroughly locked out of an app on my passcode protected device now. Can’t be too careful ensuring somebody else doesn’t turn up to the gym and swipe in with my physical membership card I suppose (yea you can). This is the reason for the 1 star: it’s unusable.
The app also looks and feels like a 2013 throwback.
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Struggling
I can’t log on for 2 days, can’t book anything
Ridiculous now!
Since the change it’s become impossible to actually book anything. I want a refund. What’s the actual point of the app??
Barely functional confusing app
Book your free gym and swim sessions by logging into the my account page not the free swim and gym button on the home page.
That button is only to sign up?! Yep that how it works.
Bizarre and confusing experience that uses poorly designed web views of the Southwark council website.
Everytime you open the app you have to sign in I mean why bother with an app at all. Some very odd decisions pity the less tech savy trying to use these services.
Southwark council offer some great things but to bury them under these terrible website is disappointing and must lead to under utilisation of the services offered.
That button is only to sign up?! Yep that how it works.
Bizarre and confusing experience that uses poorly designed web views of the Southwark council website.
Everytime you open the app you have to sign in I mean why bother with an app at all. Some very odd decisions pity the less tech savy trying to use these services.
Southwark council offer some great things but to bury them under these terrible website is disappointing and must lead to under utilisation of the services offered.
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