Takes 10min to open each time (if it works)
Every time I try to use this app it is stuck in account upgrade screen for up to 10min making it unusable. App design is confusing, inaccessible to no -tech people and sadly as it has been forced on us we have no choice except to call gp directly.
Worst app for GP
I’ve never seen such a bad app before, there’s so many bugs that have never been fixed such as the login bug where it just says incorrect login no matter what. I don’t understand why this has so many positive reviews it’s awful.
Tries to save time, creates more work
Terrible app - I’ve struggled to access every time I’ve needed to use it, and end up having to call my GP surgery anyway. Last time, I had to contact the developer team to be granted access. This time, it requires me to set up two-factor authentication but doesn’t respond when my phone number is provided, rendering the app completely inaccessible. I’m writing this review while on hold to my GP surgery, trying to make the appointment I should have been able to use this app for.
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If only I could give a negative score
The buggiest most brittle application I’ve had the misfortune of using.
How you have a high rating is beyond me.
Sort out your authentication flow.
Sort out the unresponsive buttons (especially setting up 2FA)
Hire a better designer and do some user research.
How you have a high rating is beyond me.
Sort out your authentication flow.
Sort out the unresponsive buttons (especially setting up 2FA)
Hire a better designer and do some user research.
Didn’t Always Work
Hard to navigate
