Good gym, terrible user experience
The facilities and staff are excellent, but the app experience lets them down. I support a fair cancellation policy for popular classes, and I don’t object to receiving a strike where the rules have been applied. What I do object to is being greeted every time I open the booking screen with a large “Strike 2 has been applied to your profile” banner. It is unnecessarily punitive and completely at odds with the premium service Third Space promotes. Members don’t need to be repeatedly reminded of past penalties every time they try to book a class. Please move strike information to the Profile page or make the message dismissible. Enforce the rules, but treat members with more respect.
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Just prompts me to update when there is no version available for me
I cannot use the app anymore because they want me to buy a new phone just so I can book classes. Ridiculous.
Improvement suggestion
Can the App tell you how many are on the waitlist (showing as >[10] would be fine) before you confirm class cancellation?
Also - the timetable could be a lot more dense so more classes are fit in a screen without having to insistently scroll down.
Same with the Home Screen - wish the My Bookings section are all layout tightly in a single place without having to click on
Also - the timetable could be a lot more dense so more classes are fit in a screen without having to insistently scroll down.
Same with the Home Screen - wish the My Bookings section are all layout tightly in a single place without having to click on
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Has potential but full of problems
Has lots of great content but plagued with usability issues especially when trying to navigate between content. To the point it makes me close the app
Videos not loading
The videos of workouts won't load on the app anymore, only the sound does. Tried reinstalling app.
