Good gym, terrible user experience
The facilities and staff are excellent, but the app experience lets them down. I support a fair cancellation policy for popular classes, and I don’t object to receiving a strike where the rules have been applied. What I do object to is being greeted every time I open the booking screen with a large “Strike 2 has been applied to your profile” banner. It is unnecessarily punitive and completely at odds with the premium service Third Space promotes. Members don’t need to be repeatedly reminded of past penalties every time they try to book a class. Please move strike information to the Profile page or make the message dismissible. Enforce the rules, but treat members with more respect.
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Just prompts me to update when there is no version available for me
I cannot use the app anymore because they want me to buy a new phone just so I can book classes. Ridiculous.
Improvement suggestion
Can the App tell you how many are on the waitlist (showing as >[10] would be fine) before you confirm class cancellation?
Also - the timetable could be a lot more dense so more classes are fit in a screen without having to insistently scroll down.
Same with the Home Screen - wish the My Bookings section are all layout tightly in a single place without having to click on
Also - the timetable could be a lot more dense so more classes are fit in a screen without having to insistently scroll down.
Same with the Home Screen - wish the My Bookings section are all layout tightly in a single place without having to click on
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Has potential but full of problems
Has lots of great content but plagued with usability issues especially when trying to navigate between content. To the point it makes me close the app
Videos not loading
The videos of workouts won't load on the app anymore, only the sound does. Tried reinstalling app.
UX of onlinr workout sucks
Unable to view workout from the favourites menu. Navigation slow and when clicking on the back button brings me to all the way back to the main age jnstead of going back one step
Desperately needs a few features
- Bring back the feature where button updates to allow you to book once the time is reached
- Need to be able to save favourite club and save class type
- Make my bookings a tab
- Need to be able to save favourite club and save class type
- Make my bookings a tab
Brilliantly designed
A fantastic and super easy to use app that helps me stay motivated and get the most from my membership. Highly recommend
Sleek design
Incredibly easy to navigate with a sleek design. The attendance tracker is a fun feature - need to make a 52 week streak!
Easy to use
Always find it easy to book classes and book PT sessions in, information clearly laid out and much prefer the way guest passes/credit is on the newer version of the app.
So good!
The new App makes booking and engaging with Third Space so much easier. Easy to know where I am on the waitlist, classes, instructors and most importantly a great user experience! Love it.
Fix the app
6 months after the major UI redesigning (that was not needed in the first place) you still can’t click into a class to see details and return to the same time of day / class in the timetable view. This means you’re having to scroll every single time from the first class of the day to the time you’re looking to book. If you know what class you want to book, then this app works fine I guess but this new UI makes in IMPOSSIBLE to efficiently browse across multiple clubs and understand options. Nothing like before. For the money we pay for group membership - fix the damn app!
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Great gym and app
Lovely gym and exceptional app! Very easy to use.
Petty Freezing system
Very expensive gym. But they make freezing very hard.
If you can’t go because you are travelling or on maternity leave or sick and need surgery they make it very difficult for you to freeze.
You need to
1. Tell them a week in advance
2. Pay a monthly fee anyway
3. Only unfreeze after a month
It’s very petty and I expect better when you pay those prices.
If you can’t go because you are travelling or on maternity leave or sick and need surgery they make it very difficult for you to freeze.
You need to
1. Tell them a week in advance
2. Pay a monthly fee anyway
3. Only unfreeze after a month
It’s very petty and I expect better when you pay those prices.
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Good gym, atrocious app
As all the reviewers from the past few months have observed, the latest update to the Third Space app has been nothing short of disastrous. The user experience is dreadful, on the rare occasions when the app actually works. Like many others, I frequently find myself inexplicably locked out, unable to log in or even reset my password. Reporting the issue to Third Space customer service achieves little because they appear entirely powerless to address these recurring problems. The situation is frankly absurd for a gym that markets itself as a premium brand, with membership fees to match. The redesign feels as though it was handed to a disgruntled intern. If anyone was actually paid to produce this upgrade, Third Space should be demanding a refund.
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Update poor
I have group access and this new app is terrible about saving what should be default settings such as clubs and favourite gym classes. Each time I go to use the app and book a club it defaults to my home club only and no favourites so I have to select them over again. It’s annoying. Where’s the end user experience and real world testing before roll out. As others have complained you can’t see where you are in the wait list either.
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Always Glitching
Love the new upgrade but all it does is crash
Impossible to login
Cannot login since they launched the latest version
Terrible
Unfortunately since the new app has come out I haven’t been able to use it. Third space have tried to ‘reset me’ a few times (which appears to be the only fix) and it never works. Have sent a few emails, which are responded to but with no solution offered.
It’s a great gym with lots of differentiators to other gyms but when the app doesn’t work you are not able to book classes - unless you go into the gym itself which is fine but the classes fill up quick so not really convenient to have to go to the gym then find a class in a gym that might be a few tube stops away.
It’s an expensive gym if all you’re able to do is lift weights and take a shower because you can’t access any of the other benefits. Currently looking at other gyms….but as there is a waiting list (so someone told me 🤦♂️) I don’t think they care too much….hey ho.
It’s a great gym with lots of differentiators to other gyms but when the app doesn’t work you are not able to book classes - unless you go into the gym itself which is fine but the classes fill up quick so not really convenient to have to go to the gym then find a class in a gym that might be a few tube stops away.
It’s an expensive gym if all you’re able to do is lift weights and take a shower because you can’t access any of the other benefits. Currently looking at other gyms….but as there is a waiting list (so someone told me 🤦♂️) I don’t think they care too much….hey ho.
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App rarely works
Since the new app was released it logs you out all the time and you can’t log back in for several hours
