Feedback Regarding Recent Maintenance and Community Standards at Virgin Active Mayfair
Dear Virgin Leadership,
As a member of the newly refurbished Mayfair gym, I am writing to share some pressing concerns regarding both facility maintenance and community standards. Given the recent investment in the club's renovation, it is disappointing to see several issues already impacting the member experience.
Specifically, I have noticed the following areas requiring urgent attention:
Maintenance & Facilities: Essential amenities, such as the shower fixtures ("tabs"), are already experiencing breakdowns despite the recent refurbishment.
Hygiene Standards: There is a noticeable decline in cleanliness and hygiene upkeep throughout the facilities that needs immediate correction.
Member Etiquette & Community Culture: A lack of mindful onboarding and community standards has led to issues such as towels being left strewn about, reflecting a disregard for shared spaces and fellow members.
The strength of a club like Mayfair relies heavily on a shared sense of community spirit and mutual respect. If these operational and cultural standards are not addressed swiftly and sincerely, the club risks losing its core community of dedicated members.
I urge leadership to take genuine and proactive steps to resolve these issues to preserve the quality and reputation of this location.
Sincerely
As a member of the newly refurbished Mayfair gym, I am writing to share some pressing concerns regarding both facility maintenance and community standards. Given the recent investment in the club's renovation, it is disappointing to see several issues already impacting the member experience.
Specifically, I have noticed the following areas requiring urgent attention:
Maintenance & Facilities: Essential amenities, such as the shower fixtures ("tabs"), are already experiencing breakdowns despite the recent refurbishment.
Hygiene Standards: There is a noticeable decline in cleanliness and hygiene upkeep throughout the facilities that needs immediate correction.
Member Etiquette & Community Culture: A lack of mindful onboarding and community standards has led to issues such as towels being left strewn about, reflecting a disregard for shared spaces and fellow members.
The strength of a club like Mayfair relies heavily on a shared sense of community spirit and mutual respect. If these operational and cultural standards are not addressed swiftly and sincerely, the club risks losing its core community of dedicated members.
I urge leadership to take genuine and proactive steps to resolve these issues to preserve the quality and reputation of this location.
Sincerely
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The toilet are horrible
Been a member here for a long time, the showers and the toilet are disgraceful, especially the women’s. Members have to walk through the changing rooms to use the toilet when people are getting changed, using their normal shoes. It’s just unhygienic.
Cannot log in
The app currently will not let me log in. User name and password is correct because I can log into the virgin active website.
Password reset button also takes you to a screen requesting “national ID or password number” - no idea what this is about
Password reset button also takes you to a screen requesting “national ID or password number” - no idea what this is about
Great access and info
Great access and info on Virgin gyms
Poor app
The app is currently broken, you cannot login, the app support button here in the App Store goes to a 404 not found page. The ui is clunky. The ‘send feedback’ box is completely unusable as you cannot see what has been typed in, and all manner of other UX issues that I don’t have time to get into. Do you ever fix user feedback? I think not! This is pretty low down on the list of my favourite apps to use.
Please improve your app, check your links, UX and that your ui inputs are user friendly.
- a frustrated software tester who just wants to use the gym!
Please improve your app, check your links, UX and that your ui inputs are user friendly.
- a frustrated software tester who just wants to use the gym!
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