Thundersly Gym review
I love the classes and the instructors, but I’d really like to see more variety to mix up the routines. It would be great to have classes such as Body Combat, more Tempo-style spin sessions, and more specialised reformer classes. For example, it would be really helpful if reformer classes were clearly labelled on the app (such as trampoline-focused, strength-focused, stretch, etc.) so people know exactly what they’re booking, as some styles are very much a love-it-or-hate-it experience.
Unfortunately, I won’t be using the crèche again anytime soon after my recent experience. When I collected my two-year-old, he had been left crying and had fallen asleep half on a mat and half on the floor, still whimpering. I was absolutely devastated to see him like that. The staff reassured me that he was okay and said they would have come to get me if they were concerned, but from my perspective, that situation should never have happened. If a child is that upset and falls asleep crying, I would expect them to be picked up, comforted, or for me to be called so I could collect him. The crèche wasn’t even busy, which made the experience even more disappointing.
I’d also like to mention that the baby pool has been noticeably cold on several occasions. During swimming lessons and play sessions afterwards, the children have been visibly shivering, which isn’t ideal for babies and toddlers.
Finally, the café often feels quite grubby and doesn’t seem to be cleaned regularly enough. Tables are frequently left dirty, and it appears to be understaffed. More staff and more regular cleaning would make a big difference to the overall experience.
Unfortunately, I won’t be using the crèche again anytime soon after my recent experience. When I collected my two-year-old, he had been left crying and had fallen asleep half on a mat and half on the floor, still whimpering. I was absolutely devastated to see him like that. The staff reassured me that he was okay and said they would have come to get me if they were concerned, but from my perspective, that situation should never have happened. If a child is that upset and falls asleep crying, I would expect them to be picked up, comforted, or for me to be called so I could collect him. The crèche wasn’t even busy, which made the experience even more disappointing.
I’d also like to mention that the baby pool has been noticeably cold on several occasions. During swimming lessons and play sessions afterwards, the children have been visibly shivering, which isn’t ideal for babies and toddlers.
Finally, the café often feels quite grubby and doesn’t seem to be cleaned regularly enough. Tables are frequently left dirty, and it appears to be understaffed. More staff and more regular cleaning would make a big difference to the overall experience.
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Response from developer
Thank you for taking the time to share your feedback. We're sorry to hear about your recent experience and would really like the opportunity to understand your concerns in more detail. Please speak to a member of the management team during your next visit, or reach out to our Central Team at info@virginactive.co.uk with as much information about the incident as possible. We'd appreciate the opportunity to look into this further and address your concerns.
Multi club timetables no longer available
Alongside all the degraded user experience that came with the new version of the app around a year ago, the latest update also removed the ability for users to see muti-club timetables. Please bring them back! The class booking experience is already not great… now a user would have to switch clubs in a separate screen before being able to see and book classes in that club? That’s the worst possible user experience!
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Reel permission in gym and negative response when approached staff re concerns
Unhappy at gym users being able to film in the gym areas. I am concerned about this and would like information due to concerns over privacy issues. Approached staff about this and was given a apathetic response and was left very unsatisfactird by the staff member
Staff
Very friendly staff, very helpful, always smiling
Buggy and freezing
Not a great app. Currently can’t log in or navigate, frozen app. Really buggy, frequently means I miss class bookings
