Buggy app
Just joined this gym yesterday and went in to set up my app today. App login seemed to be working fine but after setting up my own password the screen cut to loading for a few seconds followed by the app crashing. Every time I go to reopen the app, the same thing happens.
I’m not able to use the app at all, which means i can’t sign up for classes, or use QR code login. The staff were entirely unhelpful and kind of like “sucks to be you, my app is fine”. Paying too much money for a gym to be this unprofessional.
I’m not able to use the app at all, which means i can’t sign up for classes, or use QR code login. The staff were entirely unhelpful and kind of like “sucks to be you, my app is fine”. Paying too much money for a gym to be this unprofessional.
Show more
Convenience and Community
Virgin Active has become more than just a gym for me — it’s a space of productivity, consistency, and connection.
The convenience is unmatched. Whether I’m close to home or on the road, walking into any branch feels familiar and consistent, which makes it easy to stay disciplined.
What really stands out is the environment. The café has become a surprisingly effective workspace for me — I get more admin done there in record time than I often do in the office. Then, without missing a beat, I can move straight into a solid workout on my own schedule.
Beyond that, it’s also a place of community. Daily interactions and catch-ups with people in my circle of influence make it more than just a fitness space — it’s relational and energising.
For me, Virgin Active delivers the perfect balance of convenience, productivity, and community.
The convenience is unmatched. Whether I’m close to home or on the road, walking into any branch feels familiar and consistent, which makes it easy to stay disciplined.
What really stands out is the environment. The café has become a surprisingly effective workspace for me — I get more admin done there in record time than I often do in the office. Then, without missing a beat, I can move straight into a solid workout on my own schedule.
Beyond that, it’s also a place of community. Daily interactions and catch-ups with people in my circle of influence make it more than just a fitness space — it’s relational and energising.
For me, Virgin Active delivers the perfect balance of convenience, productivity, and community.
Show more
What happened to the "club entry" button on the home page?
Literally the only thing I use in the app and it just disappeared with the most recent update
Disappointed yet again
I go to the gym to exercise and get my head in a good place and relax. So so arrive change and go to the treadmill - not working, second one, bust - third one - great now I can start - looking forward to a long walk and catch up on world affairs - tv not working - next one yay - working - but no sound. I am NOT exaggerating . Then ok, let’s cycle, and guest what - all over again - same story.
We have all talked to management. Waiting for parts and and and.
Why do you bother putting this on the web asking for comments? You know what is going on, and you ignore it - and for PR you ask us about our experience!
If this was any other businesses they would have folder ages ago.
Wondering if there would even be a reply, and why do I bother writing this?
JH van Bergen
We have all talked to management. Waiting for parts and and and.
Why do you bother putting this on the web asking for comments? You know what is going on, and you ignore it - and for PR you ask us about our experience!
If this was any other businesses they would have folder ages ago.
Wondering if there would even be a reply, and why do I bother writing this?
JH van Bergen
Show more
Hostile rewards changes
Killed motivation because of continuously changing goals. Fail.