Virgin Active SA vs Sorbet Group
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Virgin Active SA
This app rewards you for achieving personal wellness goals with exclusive partner offers. Access on-demand classes, book club sessions up to 8 days ahead, and use your digital card for club entry. It's designed to support your progress with guidance and tangible benefits.
- Real rewards from partners
- Book club classes up to 8 days in advance
- Digital access card for club entry
- On-demand classes for anytime training
- Personalized wellness guidance
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Welcome to Virgin Active’s new wellness app that gives you real rewards for hitting your personal wellness goals. • Real rewards: Instant fist-bumps from iconic partners • Real endorphins: Book all your fave club classes up to 8 days in advance • Scan the app to enter the club with your digital access card • Real support: Train anywhere, anytime, with on-demand classes • Designed to support real progress with real rewards and guidance, this isn’t an app… It’s your personal, free smoothie-giving, endorphin unleashing, goal crushing, wellness weapon.
Sorbet Group
Book, reschedule, and manage appointments for a variety of beauty and grooming services. Access your service history, check balances, and make loyalty changes. Enjoy head-to-toe confidence with treatments from nail, body, hair, and skin care specialists.
- Book and reschedule appointments
- View service history
- Check account balances
- Manage loyalty programs
- Access various beauty treatments
- Find salon locations
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The Sorbet Group App allows you to book, rebook, and reschedule appointments with your favourite therapists. You can download your service history, check balances and make loyalty changes. From manicures to pedicures, skin care and body massages, good hair days and bad hair days (and unwanted hair days) we're here to serve up a double scoop of ""Amazing"" all week long. Our nail, body, hair and skin care specialists offer a range of beauty therapy treatments that deliver head-to-toe confidence to the ladies and chaps. We're all about spreading the love which means you can step in and strut out of any one of our Sorbet Stores: Sorbet Salon for all-round beauty therapy, Sorbet Dry Bar for express hairstyling, Sorbet Man for real men's grooming and Candi&Co. for ethnic hair treatments and hairstyling. So, clear your diary and get your smiley face on - the feel good factor is just a Sorbet away.
Screenshots
Verdict
The clearest difference is rating: Virgin Active SA at 4.8 against Sorbet Group's 1.0. Virgin Active SA also leads on ratings volume (745 vs 1) and update cadence (every 3 weeks vs every 4 months). Sorbet Group's advantage is iOS requirement (13.0 vs 16.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Virgin Active SA holds the better App Store score, 4.8 against 1.0. That said, the two scores are not equally well evidenced: Virgin Active SA has 745 ratings behind it against 1, so its average is the more settled of the two.
Virgin Active SA ships an update every 3 weeks, Sorbet Group every 4 months. The most recent releases landed on October 19, 2026 and October 7, 2026 respectively.
| Parameter | Virgin Active SA | Sorbet Group |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (745 ratings) — better | 1.0 (1 ratings) |
| Positive reviews | 5.8% of reviews | — |
| Number of ratings | 745 — better | 1 |
| Update frequency | Every 3 weeks — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 16.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 352 MB | 74 MB |
| Age rating | 4+ | 12+ |
| Developer | Virgin Active South Africa | THE SORBET EXPERIENCE (PTY) LTD |
Customer experience
Virgin Active SA
Sorbet Group
Bugs and requests
Virgin Active SA
Reported bugs
15 issues- Login error messages with no resolution
- Password reset emails delayed or not received
- App freezes during booking attempts
- Gym attendance not logged for rewards
- Rewards expiring before being credited
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- Inconsistent reward tracking between users
- Internet connection errors despite valid connection
- Session timeout and forced re-login
- Account creation errors during registration
- Class cancellation not reflected in app
- Timetables fail to load
- App crashes on password reset screen
- Add-to-calendar button non-functional on iPhone
- Rewards goals resetting incorrectly
- Club entry button disappeared after update
Requested features
8 requests- Apple Wallet integration for digital card
- Apple Watch device support
- Graphical display of visit statistics per month
- Bike assignment visibility for spinning bookings
- Club entry button on home page
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- Instructor rating/comments functionality
- Class calendar add-to-calendar functionality
- Cross-club timetable access for weekend bookings
Sorbet Group
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Virgin Active SA
No in-app purchases
Sorbet Group
No in-app purchases
Questions
Is Virgin Active SA free?
Is Sorbet Group free?
Which has better reviews, Virgin Active SA or Sorbet Group?
Do Virgin Active SA or Sorbet Group have ads?
Which is updated more often, Virgin Active SA or Sorbet Group?
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