Buggy app
Just joined this gym yesterday and went in to set up my app today. App login seemed to be working fine but after setting up my own password the screen cut to loading for a few seconds followed by the app crashing. Every time I go to reopen the app, the same thing happens.
I’m not able to use the app at all, which means i can’t sign up for classes, or use QR code login. The staff were entirely unhelpful and kind of like “sucks to be you, my app is fine”. Paying too much money for a gym to be this unprofessional.
I’m not able to use the app at all, which means i can’t sign up for classes, or use QR code login. The staff were entirely unhelpful and kind of like “sucks to be you, my app is fine”. Paying too much money for a gym to be this unprofessional.
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Convenience and Community
Virgin Active has become more than just a gym for me — it’s a space of productivity, consistency, and connection.
The convenience is unmatched. Whether I’m close to home or on the road, walking into any branch feels familiar and consistent, which makes it easy to stay disciplined.
What really stands out is the environment. The café has become a surprisingly effective workspace for me — I get more admin done there in record time than I often do in the office. Then, without missing a beat, I can move straight into a solid workout on my own schedule.
Beyond that, it’s also a place of community. Daily interactions and catch-ups with people in my circle of influence make it more than just a fitness space — it’s relational and energising.
For me, Virgin Active delivers the perfect balance of convenience, productivity, and community.
The convenience is unmatched. Whether I’m close to home or on the road, walking into any branch feels familiar and consistent, which makes it easy to stay disciplined.
What really stands out is the environment. The café has become a surprisingly effective workspace for me — I get more admin done there in record time than I often do in the office. Then, without missing a beat, I can move straight into a solid workout on my own schedule.
Beyond that, it’s also a place of community. Daily interactions and catch-ups with people in my circle of influence make it more than just a fitness space — it’s relational and energising.
For me, Virgin Active delivers the perfect balance of convenience, productivity, and community.
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What happened to the "club entry" button on the home page?
Literally the only thing I use in the app and it just disappeared with the most recent update
Disappointed yet again
I go to the gym to exercise and get my head in a good place and relax. So so arrive change and go to the treadmill - not working, second one, bust - third one - great now I can start - looking forward to a long walk and catch up on world affairs - tv not working - next one yay - working - but no sound. I am NOT exaggerating . Then ok, let’s cycle, and guest what - all over again - same story.
We have all talked to management. Waiting for parts and and and.
Why do you bother putting this on the web asking for comments? You know what is going on, and you ignore it - and for PR you ask us about our experience!
If this was any other businesses they would have folder ages ago.
Wondering if there would even be a reply, and why do I bother writing this?
JH van Bergen
We have all talked to management. Waiting for parts and and and.
Why do you bother putting this on the web asking for comments? You know what is going on, and you ignore it - and for PR you ask us about our experience!
If this was any other businesses they would have folder ages ago.
Wondering if there would even be a reply, and why do I bother writing this?
JH van Bergen
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Hostile rewards changes
Killed motivation because of continuously changing goals. Fail.
Won’t register my gym sessions.
The new app won’t register my gym sessions. I guess that’s one way not to hand out those rewards.
Limited functionality
The option to add the class to the calendar does not work on iPhone! Before you could see it but you could see not add it as there is no button at add it or save or even exit that screen! Please do carry out more testing before rolling out the new version. The comments no where we could rate the instructor has also disappeared from the app!
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Visually messy and inconvenient
Added several steps to navigate through to find my existing bookings or club calendar. Visually overwhelming with giant pictures of smiling coaches instead of actual information that should be readily available. The welcome back screen is unnecessary. Giant fonts are distracting. The previous app was simple but did exactly what it needed to do. “Cool” isn’t always better. 0/5 to the middle manager from an unrelated field who thought of this and the people who didn’t have the guts to stop him.
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Totally unable to use this App - I using the phone to book classes
I am stuck in a ‘doom loop’ of ‘ re-set your password’ / ‘password not recognised’. Previous version was fine.
Cannot reset my password as the app dies not reapond
I deleted the app and reinstalled it now i cannot reset my password as the app does not respons
Worst app ever
Get an app designer that knows how to code properly. This app is rubbish. Slow, unresponsive and inaccurate. It does not reflect the correct rewards, timetables hardly load and is a waste of time and money
Waste of time
Useless. Just spoils your day when trying to use it.
Useless
Writing my first ever app review because I’ve never used a worse one before. I do not receive any rewards despite going to the gym regularly and calling the help centre twice (my email went unanswered). My husband doesn’t have this problem, though, and no one seems able to explain why. I also don’t understand why the app has to be uninstalled and reinstalled, instead of pushing out updates. Bottom line: don’t roll out apps that don’t actually work and make promises to customers that you can’t keep. You’re wasting everyone’s time.
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This app does NOT work
This app is useless. Went to gym 3 times this week and the app only recorded 1. So no reward again for me this week. When I queried at the reception I was told I could use my card or the app and it really makes no difference because it still doesn’t record my entrance and exit. The lady said I’m not to worry they come back to me, but by the time they do the reward has expired. My history shows my expired rewards! The lady then said she would log a call. FIX IT!!!!!
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Consistent Login error
Unable to login to the app over the weekend as a login error message appears. I’ve changed my password and tried to refresh the app but still doesn’t work
Broken App, Fake rewards
You get told when you sign up to get the app immediately as part of the process with the incentive of rewards and discounts.
None of those work, the whole app is a glorified scanner for entry and that’s about it.
Why put in reward schemes if they don’t even work?
I’ve logged 2 complaints but it’s been over a month and nothing.
I think this might be a scheme to make the gym more attractive at 1000 rand a month and is kept broken to cut costs.
None of those work, the whole app is a glorified scanner for entry and that’s about it.
Why put in reward schemes if they don’t even work?
I’ve logged 2 complaints but it’s been over a month and nothing.
I think this might be a scheme to make the gym more attractive at 1000 rand a month and is kept broken to cut costs.
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Rewards Don’t Actually Work
Been to the gym almost every day since I joined. Check in and then check out when I leave. A single time the app registered my attendance for rewards, otherwise never. Please don’t push technology and a rewards program on your members if it doesn’t work, just makes people frustrated and angry at your brand!
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What is the point
Rewards are not uploaded. Gym visits not logged. Now I can’t access other club timetables to book weekend classes. POOR
The worst app
The worst app ever.
Rewards don’t work
Overpromised and underdelivered. This is terrible execution of a highly marketable feature of the gym. My rewards don’t show up each week even though I complete 2 or more workouts at the gym (which reflect in-app). My sprint goal resets to zero at the beginning of each new week even though it should be cumulatively ticking upwards. When I speak to the club staff they say it’s a known problem that many like me are experiencing. Let’s try again VA.
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