Thundersly Gym review
I love the classes and the instructors, but I’d really like to see more variety to mix up the routines. It would be great to have classes such as Body Combat, more Tempo-style spin sessions, and more specialised reformer classes. For example, it would be really helpful if reformer classes were clearly labelled on the app (such as trampoline-focused, strength-focused, stretch, etc.) so people know exactly what they’re booking, as some styles are very much a love-it-or-hate-it experience.
Unfortunately, I won’t be using the crèche again anytime soon after my recent experience. When I collected my two-year-old, he had been left crying and had fallen asleep half on a mat and half on the floor, still whimpering. I was absolutely devastated to see him like that. The staff reassured me that he was okay and said they would have come to get me if they were concerned, but from my perspective, that situation should never have happened. If a child is that upset and falls asleep crying, I would expect them to be picked up, comforted, or for me to be called so I could collect him. The crèche wasn’t even busy, which made the experience even more disappointing.
I’d also like to mention that the baby pool has been noticeably cold on several occasions. During swimming lessons and play sessions afterwards, the children have been visibly shivering, which isn’t ideal for babies and toddlers.
Finally, the café often feels quite grubby and doesn’t seem to be cleaned regularly enough. Tables are frequently left dirty, and it appears to be understaffed. More staff and more regular cleaning would make a big difference to the overall experience.
Unfortunately, I won’t be using the crèche again anytime soon after my recent experience. When I collected my two-year-old, he had been left crying and had fallen asleep half on a mat and half on the floor, still whimpering. I was absolutely devastated to see him like that. The staff reassured me that he was okay and said they would have come to get me if they were concerned, but from my perspective, that situation should never have happened. If a child is that upset and falls asleep crying, I would expect them to be picked up, comforted, or for me to be called so I could collect him. The crèche wasn’t even busy, which made the experience even more disappointing.
I’d also like to mention that the baby pool has been noticeably cold on several occasions. During swimming lessons and play sessions afterwards, the children have been visibly shivering, which isn’t ideal for babies and toddlers.
Finally, the café often feels quite grubby and doesn’t seem to be cleaned regularly enough. Tables are frequently left dirty, and it appears to be understaffed. More staff and more regular cleaning would make a big difference to the overall experience.
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Response from developer
Thank you for taking the time to share your feedback. We're sorry to hear about your recent experience and would really like the opportunity to understand your concerns in more detail. Please speak to a member of the management team during your next visit, or reach out to our Central Team at info@virginactive.co.uk with as much information about the incident as possible. We'd appreciate the opportunity to look into this further and address your concerns.
Multi club timetables no longer available
Alongside all the degraded user experience that came with the new version of the app around a year ago, the latest update also removed the ability for users to see muti-club timetables. Please bring them back! The class booking experience is already not great… now a user would have to switch clubs in a separate screen before being able to see and book classes in that club? That’s the worst possible user experience!
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Reel permission in gym and negative response when approached staff re concerns
Unhappy at gym users being able to film in the gym areas. I am concerned about this and would like information due to concerns over privacy issues. Approached staff about this and was given a apathetic response and was left very unsatisfactird by the staff member
Staff
Very friendly staff, very helpful, always smiling
Buggy and freezing
Not a great app. Currently can’t log in or navigate, frozen app. Really buggy, frequently means I miss class bookings
Outdoor swimming pool
The outdoor swimming pool was dirty and the water cloudy which is very disappointing.
Club change disabled on app
Hi there, since your latest app update, I can’t update the club in the booking screen in the app. Can you please fix that?
Overpriced and app doesn’t work
Overpriced given the gym changing rooms, shower and toilets are old and rarely cleaned, but regular reformer class redeem it.
Re the app, just downloaded the update and now the app won’t load; stuck with a spinning wheel in the middle of the screen.
Re the app, just downloaded the update and now the app won’t load; stuck with a spinning wheel in the middle of the screen.
Unusable
You can’t book childcare sessions, nor can you check what sessions you have booked for them and you can’t ring the club to find out so there’s no way of knowing
given that you have to book them in half hour slots by ten post seven on the day the slots open it to stands any chance of securing a spot it makes it a nightmare
We chose Virgin over the others as its childcare arrangements seemed the best but the combination of the above makes it so frustrating and impossible to plan
given that you have to book them in half hour slots by ten post seven on the day the slots open it to stands any chance of securing a spot it makes it a nightmare
We chose Virgin over the others as its childcare arrangements seemed the best but the combination of the above makes it so frustrating and impossible to plan
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Just awful
Continuously crashes, impossible to get yourself back on with support from non existent’support’ from app or club
Classes
Wish there wasn’t a limit to how many you can be on the waiting list for or book onto.
Great
Fantastic app
More adult only time
Really enjoying the club but have stopped coming after 8 o’clock or Sunday after 5 o’clock as these are not relaxing times for adults due to children and families . Could these times not be for adults only ???
Why remove things that work
Was good, then suddenly you removed convenience of checking multiple gyms for classes at the same time. Why?
No one ever responds
If there is a problem, and you submit it on the app or even by email, no one ever responds. Other than that the app is okay and it’s easy to book classes.
Friendly Gym
Great Gym to work out and meet lots of friendly staff and like minded members! Lots of choice of classes with knowledgable trainers !
No complaints
Everything you would expect from a gym app, does its job perfectly, only minor complaint is the gym fullness percentage can be quite misleading, maybe that just depends on the gym.
Virgin
Been a member since the club opened - love the way it changes with the times - particularly love the yoga and sound baths 🙏🏻🙏🏻
All information on your mobile
Get all the info on the app
Weekly rewards not showing
Love the gym and generally love the app, but my weekly rewards have stopped showing - there’s simply a blank space now, even though my notifications are telling me I’ve earnt the reward! I’ve now had to miss out on two weeks worth of rewards so far
