Creche reservation
It would be nice to be able to book the crèche from the app instead of calling every time
Mill Hill and Crouch End
I attend both gyms, staff and classes are excellent such a wide variety to choose from with great teaching I’m so pleased to be a member of outstanding Gym.
Bookings made easy
Really easy to plan your workouts .. go on a waitlist or r cancel a class for f your plans change . Great workouts available and a treat if you got your visit goal ( well their goal but it’s fine ) I prefer what’s app rather than email reminders but no big deal …
Good app
Useful app. Keeps all the relevant info to hand.
Password reset never works
The app does not recognize the password I’ve changed on tue website. Al ways happen the same
Free Reward Failure
Just had to pay 10 bloody pounds for a smoothie because I was counting on the free reward smoothie before heading to work, but the app failed to pull up the reward.
Shortage of aqua classes
There is a real shortage of aqua classes at Virgin Notting Hill. There are a section of the membership older , disabled, in rehab / recovery that really benefit from these sessions and often can’t benefit from other classes. It would be so good if Virgin could recognise these and give these members the value they deserve
Show more
My happy place!
Great staff & instructors who are always willing to help and facilities !
Awful update
Was any user testing done on the new app before it was released?! The UI and UX are absolutely terrible. Who on earth signed this off?!
Fantastic aqua classes
Very good instructor specially Emma 💪🏽💪🏽💪🏽👍🏽👍🏽
Doesn’t show the rewards tab on my app
Tried getting customer service to help through the phone and through their web chat and they just tell me to uninstall and reinstalled the app
Can be improved further
The new app has nice features like club occupancy and the reward scheme for attendance but reviewing existing class bookings and waitlist position was much easier in older version. If I booked more than 2 classes I can’t get a full view of all my bookings. I also wish there were app driven push notifications to ins sending class reminders and a feature asking to confirm within 5 or 10min of we want a space for a class if coming off waitlist as very often this happens by default and by the time I realise it’s too late to cancel or get there
Show more
Virgin Collingtree
Very enjoyable place to come and exercise, relax, socialise and also have fun. The staff are very focused yet warm an friendly. And, of course the instructors are excellent in all areas. Nothing is too much !!
Same again-All focused on client delivery!!!
Gordon Critchlow
Same again-All focused on client delivery!!!
Gordon Critchlow
Bella
Brilliant classes and the staff at Clapham’s are amazing especially Nadia, Jennifer and maria.
Thundersly Gym review
I love the classes and the instructors, but I’d really like to see more variety to mix up the routines. It would be great to have classes such as Body Combat, more Tempo-style spin sessions, and more specialised reformer classes. For example, it would be really helpful if reformer classes were clearly labelled on the app (such as trampoline-focused, strength-focused, stretch, etc.) so people know exactly what they’re booking, as some styles are very much a love-it-or-hate-it experience.
Unfortunately, I won’t be using the crèche again anytime soon after my recent experience. When I collected my two-year-old, he had been left crying and had fallen asleep half on a mat and half on the floor, still whimpering. I was absolutely devastated to see him like that. The staff reassured me that he was okay and said they would have come to get me if they were concerned, but from my perspective, that situation should never have happened. If a child is that upset and falls asleep crying, I would expect them to be picked up, comforted, or for me to be called so I could collect him. The crèche wasn’t even busy, which made the experience even more disappointing.
I’d also like to mention that the baby pool has been noticeably cold on several occasions. During swimming lessons and play sessions afterwards, the children have been visibly shivering, which isn’t ideal for babies and toddlers.
Finally, the café often feels quite grubby and doesn’t seem to be cleaned regularly enough. Tables are frequently left dirty, and it appears to be understaffed. More staff and more regular cleaning would make a big difference to the overall experience.
Unfortunately, I won’t be using the crèche again anytime soon after my recent experience. When I collected my two-year-old, he had been left crying and had fallen asleep half on a mat and half on the floor, still whimpering. I was absolutely devastated to see him like that. The staff reassured me that he was okay and said they would have come to get me if they were concerned, but from my perspective, that situation should never have happened. If a child is that upset and falls asleep crying, I would expect them to be picked up, comforted, or for me to be called so I could collect him. The crèche wasn’t even busy, which made the experience even more disappointing.
I’d also like to mention that the baby pool has been noticeably cold on several occasions. During swimming lessons and play sessions afterwards, the children have been visibly shivering, which isn’t ideal for babies and toddlers.
Finally, the café often feels quite grubby and doesn’t seem to be cleaned regularly enough. Tables are frequently left dirty, and it appears to be understaffed. More staff and more regular cleaning would make a big difference to the overall experience.
Show more
Multi club timetables no longer available
Alongside all the degraded user experience that came with the new version of the app around a year ago, the latest update also removed the ability for users to see muti-club timetables. Please bring them back! The class booking experience is already not great… now a user would have to switch clubs in a separate screen before being able to see and book classes in that club? That’s the worst possible user experience!
Show more
Reel permission in gym and negative response when approached staff re concerns
Unhappy at gym users being able to film in the gym areas. I am concerned about this and would like information due to concerns over privacy issues. Approached staff about this and was given a apathetic response and was left very unsatisfactird by the staff member
Staff
Very friendly staff, very helpful, always smiling
Buggy and freezing
Not a great app. Currently can’t log in or navigate, frozen app. Really buggy, frequently means I miss class bookings
Outdoor swimming pool
The outdoor swimming pool was dirty and the water cloudy which is very disappointing.
