Feedback Regarding Recent Maintenance and Community Standards at Virgin Active Mayfair
Dear Virgin Leadership,
As a member of the newly refurbished Mayfair gym, I am writing to share some pressing concerns regarding both facility maintenance and community standards. Given the recent investment in the club's renovation, it is disappointing to see several issues already impacting the member experience.
Specifically, I have noticed the following areas requiring urgent attention:
Maintenance & Facilities: Essential amenities, such as the shower fixtures ("tabs"), are already experiencing breakdowns despite the recent refurbishment.
Hygiene Standards: There is a noticeable decline in cleanliness and hygiene upkeep throughout the facilities that needs immediate correction.
Member Etiquette & Community Culture: A lack of mindful onboarding and community standards has led to issues such as towels being left strewn about, reflecting a disregard for shared spaces and fellow members.
The strength of a club like Mayfair relies heavily on a shared sense of community spirit and mutual respect. If these operational and cultural standards are not addressed swiftly and sincerely, the club risks losing its core community of dedicated members.
I urge leadership to take genuine and proactive steps to resolve these issues to preserve the quality and reputation of this location.
Sincerely
As a member of the newly refurbished Mayfair gym, I am writing to share some pressing concerns regarding both facility maintenance and community standards. Given the recent investment in the club's renovation, it is disappointing to see several issues already impacting the member experience.
Specifically, I have noticed the following areas requiring urgent attention:
Maintenance & Facilities: Essential amenities, such as the shower fixtures ("tabs"), are already experiencing breakdowns despite the recent refurbishment.
Hygiene Standards: There is a noticeable decline in cleanliness and hygiene upkeep throughout the facilities that needs immediate correction.
Member Etiquette & Community Culture: A lack of mindful onboarding and community standards has led to issues such as towels being left strewn about, reflecting a disregard for shared spaces and fellow members.
The strength of a club like Mayfair relies heavily on a shared sense of community spirit and mutual respect. If these operational and cultural standards are not addressed swiftly and sincerely, the club risks losing its core community of dedicated members.
I urge leadership to take genuine and proactive steps to resolve these issues to preserve the quality and reputation of this location.
Sincerely
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The toilet are horrible
Been a member here for a long time, the showers and the toilet are disgraceful, especially the women’s. Members have to walk through the changing rooms to use the toilet when people are getting changed, using their normal shoes. It’s just unhygienic.
Cannot log in
The app currently will not let me log in. User name and password is correct because I can log into the virgin active website.
Password reset button also takes you to a screen requesting “national ID or password number” - no idea what this is about
Password reset button also takes you to a screen requesting “national ID or password number” - no idea what this is about
Great access and info
Great access and info on Virgin gyms
Poor app
The app is currently broken, you cannot login, the app support button here in the App Store goes to a 404 not found page. The ui is clunky. The ‘send feedback’ box is completely unusable as you cannot see what has been typed in, and all manner of other UX issues that I don’t have time to get into. Do you ever fix user feedback? I think not! This is pretty low down on the list of my favourite apps to use.
Please improve your app, check your links, UX and that your ui inputs are user friendly.
- a frustrated software tester who just wants to use the gym!
Please improve your app, check your links, UX and that your ui inputs are user friendly.
- a frustrated software tester who just wants to use the gym!
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Weekly rewards not showing
Update - this has started happening again! Would really appreciate this getting sorted if possible!
Love the gym and generally love the app, but my weekly rewards have stopped showing - there’s simply a blank space now, even though my notifications are telling me I’ve earnt the reward! I’ve now had to miss out on two weeks worth of rewards so far
Love the gym and generally love the app, but my weekly rewards have stopped showing - there’s simply a blank space now, even though my notifications are telling me I’ve earnt the reward! I’ve now had to miss out on two weeks worth of rewards so far
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Awful app, awful gym
Awful customer service
Great club to enjoy and improve your health
Great club. I have been a member now for 23 years. Being a member has improved my health and helped enormously coming out of hospital. The staff and instructors are very good and professional in what they do. Reception are outstanding always helping me to arrange my classes.
Creche reservation
It would be nice to be able to book the crèche from the app instead of calling every time
Mill Hill and Crouch End
I attend both gyms, staff and classes are excellent such a wide variety to choose from with great teaching I’m so pleased to be a member of outstanding Gym.
Bookings made easy
Really easy to plan your workouts .. go on a waitlist or r cancel a class for f your plans change . Great workouts available and a treat if you got your visit goal ( well their goal but it’s fine ) I prefer what’s app rather than email reminders but no big deal …
Good app
Useful app. Keeps all the relevant info to hand.
Password reset never works
The app does not recognize the password I’ve changed on tue website. Al ways happen the same
Free Reward Failure
Just had to pay 10 bloody pounds for a smoothie because I was counting on the free reward smoothie before heading to work, but the app failed to pull up the reward.
Shortage of aqua classes
There is a real shortage of aqua classes at Virgin Notting Hill. There are a section of the membership older , disabled, in rehab / recovery that really benefit from these sessions and often can’t benefit from other classes. It would be so good if Virgin could recognise these and give these members the value they deserve
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My happy place!
Great staff & instructors who are always willing to help and facilities !
Awful update
Was any user testing done on the new app before it was released?! The UI and UX are absolutely terrible. Who on earth signed this off?!
Fantastic aqua classes
Very good instructor specially Emma 💪🏽💪🏽💪🏽👍🏽👍🏽
Doesn’t show the rewards tab on my app
Tried getting customer service to help through the phone and through their web chat and they just tell me to uninstall and reinstalled the app
Can be improved further
The new app has nice features like club occupancy and the reward scheme for attendance but reviewing existing class bookings and waitlist position was much easier in older version. If I booked more than 2 classes I can’t get a full view of all my bookings. I also wish there were app driven push notifications to ins sending class reminders and a feature asking to confirm within 5 or 10min of we want a space for a class if coming off waitlist as very often this happens by default and by the time I realise it’s too late to cancel or get there
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