Login Simply Does Not Work
I had exactly the same experience as other reviewers. I repeatedly entered the correct email address and password, but the app would not let me log in. I reset my password and tried again multiple times with the same result. An app whose primary function is to allow you to pay for parking is useless if you can’t reliably access your account. Extremely frustrating and a complete waste of time.
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This app would have to work hard just to reach the level of terrible
It is genuinely one of the worst apps I have ever used. A parking app should make parking quick and simple, but this one somehow turns the most basic task into a frustrating, confusing ordeal.
The user experience is an absolute disaster. Nothing feels intuitive, every step is unnecessarily complicated, and the app feels completely unreliable when you need it most. Instead of helping you park, it makes you waste time fighting with the app and wondering whether your payment or parking session actually worked.
It is almost impressive how badly designed and unpleasant the entire experience is. For an app handling something as time-sensitive as parking and payments, this level of incompetence is unacceptable. If you have any alternative at all, avoid this app.
The user experience is an absolute disaster. Nothing feels intuitive, every step is unnecessarily complicated, and the app feels completely unreliable when you need it most. Instead of helping you park, it makes you waste time fighting with the app and wondering whether your payment or parking session actually worked.
It is almost impressive how badly designed and unpleasant the entire experience is. For an app handling something as time-sensitive as parking and payments, this level of incompetence is unacceptable. If you have any alternative at all, avoid this app.
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Poor UI/UX
This app has a frustrating and poorly designed parking workflow. When you tap “Park,” it tries to detect your location automatically. If it gets the location wrong, the app still forces you to enter a parking space before letting you correct the location. Of course, the space number is going to be invalid because the app is using the wrong parking area.
Then it displays a modal telling you the space is wrong, even though the real issue is that the app selected the wrong location. After repeating this loop two or three times, it finally lets you change to the correct location.
Users should be able to confirm or change the location first, then enter the space number. This feels like a basic UI/UX flow that should have been caught before release.
Then it displays a modal telling you the space is wrong, even though the real issue is that the app selected the wrong location. After repeating this loop two or three times, it finally lets you change to the correct location.
Users should be able to confirm or change the location first, then enter the space number. This feels like a basic UI/UX flow that should have been caught before release.
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App doesn’t work
Can’t login to the app but can login to the website.
Stops working the moment you need it to
Trying to incessantly refresh the app in hopes it lets me pay for the spot I've parked in while on the train - if I get a ticket, I blame the slowbrained developers who can't manage the upkeep of a simple app in the age of AI (you can probably code a new one within five minutes but alas..)
So many bugs.
I tried for 25 minutes to get this to work. So many bugs and random errors and messages that pop up that makes no sense. When you go to add time to the meter, it tells you that time is not an option.
Doesn’t even deserve one star
Doesn’t even deserve one star
Accessibility nightmare
Main screen: Microscopic type, meaningless icons. Parking screen: grey-on-grey, microscopic type with no explanation copy. Payment screen: doesn’t recognize device wallet.
I’m trying to imagine how this could be worse. AND it’s actually running on Passport‘s backend, so it could be much better.
I’m trying to imagine how this could be worse. AND it’s actually running on Passport‘s backend, so it could be much better.
Awful
My ex has more usefulness to him than this app.
Does not work
Doesn’t work. 10min setup just to error out
Don’t bother
What I want to say about this app is not allowed, this is the worst app ui ever. Doesn’t work after minutes of getting it to the pay menu. I think a child with 0 programming experience would make a better app than this company.
Card hacked
This app is not secure
Horrible
I’ve tried many times putting in my email and password and it doesn’t work. I changed my password and tried again. It doesn’t work. I tried my email and password over and over and it doesn’t work. So frustrating!
Awful
This is the worst most difficult app I have ever used. Not used friendly at all. Requests input that it does not allow you to put in. Useless. I’ve opted to just keep rolls of quarters in my car now. Idk why any town would use this terrible app when there’s better ones. I would give 0 stars or negative stars if allowed!
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The most difficult app to use
It’s incredibly difficult to add a credit card. It doesn’t allow pasting the number in. To add a new card you cannot tap on the text field and just type it in. You have to tap “update” card as if you already had one.
The interface is terrible. Your business is your app. This is how people go out of business
The interface is terrible. Your business is your app. This is how people go out of business
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Absolute the worst parking app I’ve used in my whole life
You need half an hour to register and fail several times before being able to pay.
You don’t deserve any stars
I have been trying to get this app to work properly for about 40 minutes while on my train and the app and the website clearly don’t speak
To each other because when I type on my password on the app it says it’s wrong so I have to change it and then I change it and I’m signed in on the website but then try to sign in on the app and it says it’s wrong again. The website is also a joke because I typed in my
Lot and the lot number but there was no place for adding how long I’d be there but it wouldn’t let
Me pay until I added how long I’d be there. All of this is the biggest joke. I have so many other payment apps on my phone and they all work fine. This whole system is not even useable
To each other because when I type on my password on the app it says it’s wrong so I have to change it and then I change it and I’m signed in on the website but then try to sign in on the app and it says it’s wrong again. The website is also a joke because I typed in my
Lot and the lot number but there was no place for adding how long I’d be there but it wouldn’t let
Me pay until I added how long I’d be there. All of this is the biggest joke. I have so many other payment apps on my phone and they all work fine. This whole system is not even useable
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Terrible interface, poor connectivity
Parked in Middletown NJ train station, took train to airport, flew to see family in Houston. Storm hit, changed return flight to next day. Needed to add 1 extra day of parking. Been trying to connect to both website and app for 4 days on iPhone 16 and laptop, both timeout. Have strong wifi and cellular signal. What good is an app you can’t connect to? The one time I did see the interface, when out of the house in a supermarket parking lot, it was terrible and difficult to navigate. Will be recommending to Middletown that the choose a new app for parking. This is one of the worst I’ve ever seen.
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HORRIBLE
This apps sucks. The server always has error messages making it impossible to use the app. It freezes and crashes everyday. Won’t allow you to add money to your time, forcing you to wait til the best last second to up your time. Complete garbage!
Awful
Doesn’t recognize parking spot number. Kept saying invalid number. Also t took multiple attempts to delete credit card info
Terrible
The password reset email took 4 hours to arrive causing me to receive a parking ticket. I actually requested it twice and the second reset email took 15 hours. I tried to write this directly but the submit button on the website didn’t function. This is not how this is supposed to work and a shame certain places force us to use this.
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