About
This app is designed for fibre installation engineers to manage their entire installation process. It allows for instant job assignment, real-time progress tracking, photo capture for verification, and customer sign-off. Offline support ensures uninterrupted work.
What's New in MTN FibreX Connect
2.3
May 16, 2026
Updated Rejection Flow
Developer apps
FAQ
What is MTN FibreX Connect used for?
MTN FibreX Connect is a dedicated mobile app for Fibre Installation Engineers. It streamlines the entire installation lifecycle, from receiving job assignments to confirming completion with customers.
Can I use MTN FibreX Connect without an internet connection?
Yes, MTN FibreX Connect offers offline support. You can work uninterrupted in low-network areas, and your data will sync automatically when you reconnect to the internet.
How does MTN FibreX Connect help with quality verification?
The app allows engineers to upload photos and evidence of the installation. This is crucial for quality verification and helps prevent disputes by providing a clear record of the work completed.
What information is provided for new job assignments?
When you receive a new installation task, MTN FibreX Connect provides all required customer and location details directly on your device, ensuring you have the necessary information to start.
How does MTN FibreX Connect ensure transparency for backend teams?
All updates made within the app, such as arrival, installation progress, and completion, automatically sync with backend teams. This ensures seamless monitoring and visibility for supervisors and management.
What is the customer confirmation process like in MTN FibreX Connect?
Upon completing an installation, engineers can collect immediate digital feedback or approval from the customer directly within the app. This digital sign-off streamlines the finalization process.
Is MTN FibreX Connect available on multiple platforms?
Based on the provided data, MTN FibreX Connect is supported on iPhone, iPad, and iPod devices.
How often is MTN FibreX Connect updated?
The latest version of MTN FibreX Connect is 2.3, and it was last updated on May 16, 2026. This indicates a recent update and ongoing development.