Scammed and refused to refund
Muvr canceled and promised a refund, stalled until it was past my credit card dispute period, and then took down all their support channels.
I booked a deliver by accident and called to cancel within 15m. Support said that they canceled it and would refund within a couple of weeks. After a month of waiting I called again and then said to wait another 3 weeks. The refund never came. It’s now past the deadline to dispute the transaction. Muvr has conveniently dropped their support line AND email channel with zero other ways to get help.
I booked a deliver by accident and called to cancel within 15m. Support said that they canceled it and would refund within a couple of weeks. After a month of waiting I called again and then said to wait another 3 weeks. The refund never came. It’s now past the deadline to dispute the transaction. Muvr has conveniently dropped their support line AND email channel with zero other ways to get help.
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Scummy company, STAY AWAY
There’s zero way to contact this company… I paid to have a piece of furniture moved and was never linked with a service provider yet my card was still charged and got no service. STAY AWAY from Muvr. I’d rate them zero stars if I could.
Don’t use them
Hi,even if they do your move often they scam their drivers and don’t pay them under fake insurance excuses,don’t use them for Crete and barrel deliveries or you will be part of they scam tactics ,I know many guy who didn’t get paid ,be good Christian and don’t use bad actors like them
Horrible app
Won’t let me delete it , wanted to sign up as a driver kept saying I’m already enrolled never let me sign in , only to request movers but I can’t even delete that account now , contacted support and it’s as if they are not there to help worst app …
Moving made my way
Excellent service at the click of a button. From the click of a button the delivery was at my doorstep in two hours. Quicker than Amazon.
Unreliable, no customer service
I booked 3 days before the move and my credit card was charged. But up to the day of the move, no movers had been assigned and the move was marked as pending. I decided to cancel in order to make other arrangements, but a notice popped up that there is a 20% cancellation fee. There was no phone number to call. No customer service to chat or text. It was stressful waiting all day wondering if anyone was going to show up. I ended up contacting someone through Facebook marketplace who came over right away to move my furniture.
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Unreliable, no customer service
I booked 3 days before the move and my credit card was charged. But up to the day of the move, no movers had been assigned and the move was marked as pending. I decided to cancel in order to make other arrangements, but a notice popped up that there is a 20% cancellation fee. There was no phone number to call. No customer service to chat or text. I found an email on the contract but no one has replied to my 2 emails. It really stressed me out as I waited and my pickup time came and went. I decided to call my credit card company to report the charge as fraudulent.
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Exceeded my expectations!
I purchased a large media console from Crate & Barrel store and needed it to be delivered to my house. C&B sales rep recommended I hire Muvr for the delivery. Scheduling was very easy and pricing was clear and reasonable. I was scheduled for a delivery window of 12-2pm and I was fully prepared to wait around for 2 hours but they showed up right at 12! The driver/muvrs were very professional and friendly, and quickly brought up the media console to my 2nd floor living room.
Overall, 10 star experience! Don’t hesitate to hire these guys for your next move/delivery needs. They are GREAT!!!
Overall, 10 star experience! Don’t hesitate to hire these guys for your next move/delivery needs. They are GREAT!!!
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Scammed out of $206
They charge me for the move request. No movers were ever assigned to my job. The day of my move of it was as if my request never went through. There was no record of my purchase in the app, but I did have an email receipt and my card was charged. There’s no way for me to request a refund since our customer support is only reachable through email and not responsive.
I would avoid.
I would avoid.
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Above and Beyond!
I can’t say enough wonderful things about this company. We picked out furniture at an outlet store and the staff recommended Muvr for delivery. They responded immediately, gave a quote and were there within an hour to pick up and deliver! They were so nice and respectful. We told them the bldg had an elevator but unfortunately the VERY heavy sofa sleeper didn’t fit in the elevator!! (Advice to customers: don’t just measure the room, make sure to measure the elevator too) so these amazing guys carried that beast up the stairs!
I gave them a well-deserved tip and would highly recommend them!
I gave them a well-deserved tip and would highly recommend them!
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Great moving team!
The guys have helped me during two different moves in LA. Always reliable, fast and friendly. Can’t recommend this team enough for small or big moves.
Amazing
Movers were amazing!! Super fast and very accommodating. Tony and his colleague were super helpful!
Great movers !
Rico and Jonathan were Awesome! They were very kind and professional. I will definitely use them again! The service is affordable, quick and helpful. These two showed the definition of what teamwork is. Fast and efficient in their duties. This is what a 5 star company is about.
Koby
Friendly and professional service. Even came earlier than planned and great communication
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Awesome Experience!
Responsive and helpful service. The movers were patient and extremely careful when moving the furniture. We had an issue because the furniture was a bit too big for our bedroom doors but they were able to figure out a solution. Thank you for your service!
WHERE??!!! Have these guys been???!!!
James and Tony just delivered my very heavy recliner sofa. On time! In constant communication with me the whole time. What great guys!! And what an amazing service this company offers. Very reasonable pricing and no “oh by the way surprise up charges”!!
So glad we found you!! Hoping you can do my long distance move to Arizona in July!
Thanks guys!! You absolutely are the BEST out there!!!
So glad we found you!! Hoping you can do my long distance move to Arizona in July!
Thanks guys!! You absolutely are the BEST out there!!!
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The best. Period.
Super easy mobile app, customer support texts back faster than any other service I’ve ever used. John was super friendly and careful with my items on pickup and delivery. 5 stars across the board!!!
Stellar Service
I had no idea a service like this even existed. I was turned on to Muvr by Crate & Barrel. Muvr was able to pick up the next morning and deliver straight to me about 20 miles away. Communication was great. They let me know when they picked up my piece and were on their way. They arrived right when they said they would and delivered quickly and easily.. ..Very polite too. I will use Muvr again and highly recommend.
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Norma
Very pleased with their service. John and team were great super professionals and careful, highly recommended
Great delivery
The guys were great. Each piece was wrapped and protected. It was a great experience.
