My ATCO Electricity User Reviews

My ATCO Electricity

ATCO

🔧 Utilities

🔍 Reference

Customer Experience

Positive experience8.3% of reviews

Neutral0.0% of reviews

Negative experience91.7% of reviews

~ Based on 12 written reviews from the US App Store.

Is My ATCO Electricity Safe?

Not enough ratings yet to assess My ATCO Electricity.

Is My ATCO Electricity Legit?

My ATCO Electricity appears legitimate, with a few gaps. AppsHunter Legitimacy Score for My ATCO Electricity is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Zero updates

They never ever update the app. Never.

Slema_pitash

7 months ago

Poor

Did get on done with it
Poor 0 rate

Ghost @@@@

3 years ago

Updates

I had a call about planned outage nothing on
Map. Outages showing in my area are a month or 2 old like back to August.
What a piece of crap

?? frustration

3 years ago

Redesign is a beauty

Loving the redesign.

Ellybowls

4 years ago

Response from developer

Thank you for sharing! We are glad you are enjoying the new updates.

Update is terrible

Use this mostly to report streetlights that are out when I walk my dog. Your update asks for a mandatory field of a site ID? Update makes this less user friendly as the number on the pole is only 6 numbers. Please fix this bug.

ngbwzur

5 years ago

Response from developer

Thank you for sharing your feedback. Please see release 3.0.1 where we have addressed your concerns and hope you will find ease of use.

Cannot even register

I have tried to download and set this up but it will not register. I just get a loop of instructions, download app, enter email, register, get register email, click on activate link, download app, continuously. I have deleted it as a useless App.

DCB from Canada

6 years ago

It is a loop

Looks like nobody try it before upload it. Exactly like their website for reseating your password it is a loop which bring you to the 1st step.

XSiS80

6 years ago

Can’t activate account

I receive the email with the activation code. When you click on the link it just opens the App Store. There’s no where to add the code.

shootr10

6 years ago

Not a good app at all

Won’t let me connect because need a verification code in email that never gets sent

9790136

6 years ago

Response from developer

We’re sorry to hear that you encountered an issue. We have checked into this and suspect that the verification email may have landed into your junk folder. Please check your junk folder and if you still don’t see the email, please call us at 1-800-668-2248 so that we can offer some immediate assistance.

Usage / bill

Wanted to see my usage reports / graphs and my bills. App does not have that so it became way less useful.

Mr162573

6 years ago

Response from developer

We appreciate your feedback and will share this with our development team. In the meantime, if you reside in the ATCO service territory, please reach out to us at 1-800-66802248 for immediate assistance about your usage or electricity bill.

Email issues

The email confirmation doesn’t work. I signed on to the APP went through the steps, got a confirmation sent to my email and got a response that it doesn’t recognize the email. Think I will stay with calling ATCO about power outages.

more issues2

7 years ago

Response from developer

Hi, sorry to hear you’re having trouble. We did some checking on our side, and everything seems to be okay, but we want to help you finish the set up. Please call us at 1-800-668-5506 and we can try to resolve this for you

Issues

App will not allow you to validate your email, preventing you from submitting issues (kinda the whole point to avoid sitting on the phone). Very frustrating.

mjdesj303