Sad and Disappointing
App will not recognize my aids. Tried three times. 😡
Doesn’t work
Doesn’t work on any physical after 6:00 PM so it’s worse than the old Thrive app. I did that, and two weeks later you still haven’t solved the problem. I returned the hearing aids and stopped using the app
Response from developer
Thank you for letting us know about the app. Please email us from the app and we will investigate the issue.
Doesn’t work
Doesn’t work on any physical after 6:00 PM so it’s worse than the old Thrive app.
Invite caregiver
The invite care giver will not send an email. The feature spins briefly and stops without sending an email. I have installed the app on two separate iphones and the result is the same, verified mail works, and successfully paired the hearing aids. the failure is identical on both phones. Phones have also been shut off and restarted, it appears to be either an account side issue, a backend caregiver server problem or a software bug
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Response from developer
Thank you for the report. We are working on a solution.
App is more stable now
Initially, I was having problems with connectivity issues, but with the latest release, that seems to have been resolved.
I have followed the advice of my audiologist to ensure any app and Apple updates are done in a timely manner and always fully close the app down when not in use.
I love how easy it is to increase the volume of my TV streamer and can’t wait to use this feature more as Auracast is rolled out.
I have followed the advice of my audiologist to ensure any app and Apple updates are done in a timely manner and always fully close the app down when not in use.
I love how easy it is to increase the volume of my TV streamer and can’t wait to use this feature more as Auracast is rolled out.
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Awesome
Love the help and quick response to my hearing aids.
Response from developer
Thanks so much for the kind feedback. We’re glad we could help quickly and make things easier for you!
App is quirky
I have several programs on my phone, personal, outdoors and tinnitus. When I am in my car the program randomly changes from personal to tinnitus and then randomly change back. This is most annoying especially since I then need to go back in the app and reset the treble, base and midrange settings.
I believe I have the latest version of the app since my iPhone is set to download the app updates.
I believe I have the latest version of the app since my iPhone is set to download the app updates.
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Response from developer
You do have the latest version of the app. The program switching is a problem we would like you to explore with your Audiologist. Would you please schedule an appointment with your Provider?
Great when it works
The app is great when it works, which is about 50% of the time I have my hearing aids on. I have had my hearing aids for about 2 months. Whenever I lose Bluetooth connectivity to my iPhone, the only way to reconnect is to place the aids in the charger for a few seconds and then put them back on. This is useless when I am not at home, and inconvenient when I am. Based on instructions within the App I have tried turning Bluetooth off and on, as well turning the phone off and on. Neither of these options have ever worked.
Since doing this review, I was contacted by the folks at Audibel letting me know that they just released an update to the app. I installed it, and everything is working fine now. Thank you.
Since doing this review, I was contacted by the folks at Audibel letting me know that they just released an update to the app. I installed it, and everything is working fine now. Thank you.
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Response from developer
Thank you for your feedback. We believe the new update to the My Audibel app will improve the experience.
Data logs inaccurate
The data logs in the app under the health tab are grossly in accurate. For example, today I put my hearing aids in two hours and 15 minutes ago, but the log is showing that they have been in use for nine hours. This gross inaccuracy has been consistent.
Response from developer
Thank you for reporting this concern. One thing you can do to reset the tracking is deactivate your account and sign up anew. You can use the same email and password.
User friendly but would love some higher-tech options
This app is great for controlling my hearing devices and is very easy to use. The only thing it’s missing is a shortcut icon for Apple Watch home screens.
My only request, if y’all are accepting them, is to allow for an Apple Watch shortcut from watch faces in order to discreetly and quickly adjust settings on the hearing devices. I use my Watch a lot and would love to control it from my wrist with a shortcut, instead of searching for the icon in the Watch apps list, and spare my having to take my phone out every time! I’d love to be contacted if you would like more info.
My only request, if y’all are accepting them, is to allow for an Apple Watch shortcut from watch faces in order to discreetly and quickly adjust settings on the hearing devices. I use my Watch a lot and would love to control it from my wrist with a shortcut, instead of searching for the icon in the Watch apps list, and spare my having to take my phone out every time! I’d love to be contacted if you would like more info.
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Response from developer
Thank you for your kind words and for sharing such a thoughtful suggestion! We completely understand how convenient it would be to have quick access from your Apple Watch face. The good news is that the app experience is mirrored on the Apple Watch, so you can already control your hearing devices from your wrist. While a direct shortcut on the watch face isn’t currently available, your feedback is valuable and will be shared with our development team as we explore future enhancements.
Complete Garbage
This app is a complete joke! I will not be purchasing Starkey devices every again!!
App crashes repeatedly
Another spectacular fail from Starkey. The app crashes all the time. The hearing aids are fine but all of the extra features offered by the app are useless as it won’t stay running for long enough to do anything. Click translate, app crashes. Click anything, app crashes.
Not seamless across Apple devices
This app is good only only one Apple device, iPhone which is the primary device for controlling my hearing aids However I have to switch off Bluetooth on my iPhone and switch on Bluetooth on my iPad in order to use my hearing aids. It’s pity that it is not seamless across Apple devices. This will go a long way with users with a hearing disability instead of switching from one device to another.
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Can’t connect to app
Hearing aids can’t connect to app. No other apple devices and yes the app is up to date.
The worst
I wouldn’t even give this app any stars if I could for as much as I paid for these hearing aids. It’s pathetic that I can’t get it to work. Can’t make calls calls are dropped. It’s just terrible.
Terrible
The app is horrible, keeps saying update and when I click update it just goes back to app and does not update. Any other update that I have done runs smoothly. Also the app does not pick up on both hearing aids. Keeps saying the right one is off and it is clearly working. Not happy with this app
Response from developer
Thank you for the feedback. Sounds like there is some corruption with the connection for the system. Please unpair the devices from the phone. You can find it under the iPhone's Settings>Accessibility>Hearing Devices. Tap on your name and select Forget this device. Confirm you want to forget it. Go to the Bluetooth screen under Settings and turn it off. Restart the hearing aids and navigate back to Hearing Devices. Toggle on Bluetooth and tap on your name. You should receive a request to pair for the right aid and then the left hearing aid. If you are successful, open the App.
Would be a great app if it worked!
My Audiologist has been great so far in trying to help me with this… But there’s only so much he or I can do. I’m concerned about the poor performance of this app. If Audibel- Starkey can’t build a good app it makes me wonder about how well my new Vitality AI hearing aids are designed and built…just sayin’. I’ve uninstalled and reinstalled this app, paired and unpaired and re-paired my iPhone and aids more times than I can count. I’ve tried it it on my wife’s phone. Briefly…It doesn’t work correctly once it’s sent to the background on the phone; only works correctly when it’s active on the Home Screen. It also kills the ring and notification tones that should be passed from my phone to my new aids. I believe the new aids could potentially be great (I’m still in my 45 day trial period for full reimbursement), but if the app does not function correctly, it’s a no-go on the aids because some of their features cannot be utilized without the app. I’ve submitted a more detailed request to Audibel (Starkey) for help. Let’s see how it goes. I would be glad to give a better review if warranted.
There are no other devices interfering. Since the Vitality AI aids are supposed to be Auracast and LE Audio compliant I also tried it on a newer iPhone 14, which uses Bluetooth 5.3 (LE Audio compliant Bluetooth) instead of the 5.0 version on my iPhone, thinking that might help, but it does not. Your app is corrupt.
I’ve narrowed it down a bit. The app works fine as long as the tap control is turned off. Turn tap control on and things get “wonky“ if it’s set to access Smart Assistant when you tap. Interestingly enough, the Tap Control, if set to access Edge Mode, even when the app is running in the background, seems to be ok. Set Tap Control back to access Smart Assistant and problems arise again. Unfortunately, Smart Assistant is the feature that would be the most beneficial through Tap Control but that’s a no go until the app is fixed. So I’ve turned Tap Control off. The phone now rings through the aids like it’s supposed to. I can access Edge Mode directly by opening the app. Of course, the Smart Assistant feature is now not available.
Developer- I’ve tried your suggestions. App is flawed. Please fix. 0 stars if I could.
Developer- So frustrated! Tired of explaining all the problems with this app and getting responses blaming interference from my other devices, etc. This app is corrupted in so many ways. Look at the recent reviews.
So now, when in Edge Mode, the alert sounds do not work on my phone. Take the aids out of Edge Mode and put in a regular programmed mode and the alert sounds work.
There are no other devices interfering. Since the Vitality AI aids are supposed to be Auracast and LE Audio compliant I also tried it on a newer iPhone 14, which uses Bluetooth 5.3 (LE Audio compliant Bluetooth) instead of the 5.0 version on my iPhone, thinking that might help, but it does not. Your app is corrupt.
I’ve narrowed it down a bit. The app works fine as long as the tap control is turned off. Turn tap control on and things get “wonky“ if it’s set to access Smart Assistant when you tap. Interestingly enough, the Tap Control, if set to access Edge Mode, even when the app is running in the background, seems to be ok. Set Tap Control back to access Smart Assistant and problems arise again. Unfortunately, Smart Assistant is the feature that would be the most beneficial through Tap Control but that’s a no go until the app is fixed. So I’ve turned Tap Control off. The phone now rings through the aids like it’s supposed to. I can access Edge Mode directly by opening the app. Of course, the Smart Assistant feature is now not available.
Developer- I’ve tried your suggestions. App is flawed. Please fix. 0 stars if I could.
Developer- So frustrated! Tired of explaining all the problems with this app and getting responses blaming interference from my other devices, etc. This app is corrupted in so many ways. Look at the recent reviews.
So now, when in Edge Mode, the alert sounds do not work on my phone. Take the aids out of Edge Mode and put in a regular programmed mode and the alert sounds work.
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Would be a great app if it worked!
My Audiologist has been great so far in trying to help me with this… But there’s only so much he or I can do. I’m concerned about the poor performance of this app. If Audibel- Starkey can’t build a good app it makes me wonder about how well my new Vitality AI hearing aids are designed and built…just sayin’. I’ve uninstalled and reinstalled this app, paired and unpaired and re-paired my iPhone and aids more times than I can count. I’ve tried it it on my wife’s phone. Briefly…It doesn’t work correctly once it’s sent to the background on the phone; only works correctly when it’s active on the Home Screen. It also kills the ring and notification tones that should be passed from my phone to my new aids. I believe the new aids could potentially be great (I’m still in my 45 day trial period for full reimbursement), but if the app does not function correctly, it’s a no-go on the aids because some of their features cannot be utilized without the app. I’ve submitted a more detailed request to Audibel (Starkey) for help. Let’s see how it goes. I would be glad to give a better review if warranted.
There are no other devices interfering. Since the Vitality AI aids are supposed to be Auracast and LE Audio compliant I also tried it on a newer iPhone 14, which uses Bluetooth 5.3 (LE Audio compliant Bluetooth) instead of the 5.0 version on my iPhone, thinking that might help, but it does not. Your app is corrupt.
I’ve narrowed it down a bit. The app works fine as long as the tap control is turned off. Turn tap control on and things get “wonky“ if it’s set to access Smart Assistant when you tap. Interestingly enough, the Tap Control, if set to access Edge Mode, even when the app is running in the background, seems to be ok. Set Tap Control back to access Smart Assistant and problems arise again. Unfortunately, Smart Assistant is the feature that would be the most beneficial through Tap Control but that’s a no go until the app is fixed. So I’ve turned Tap Control off. The phone now rings through the aids like it’s supposed to. I can access Edge Mode directly by opening the app. Of course, the Smart Assistant feature is now not available.
Developer- I’ve tried your suggestions. App is flawed. Please fix. 0 stars if I could.
There are no other devices interfering. Since the Vitality AI aids are supposed to be Auracast and LE Audio compliant I also tried it on a newer iPhone 14, which uses Bluetooth 5.3 (LE Audio compliant Bluetooth) instead of the 5.0 version on my iPhone, thinking that might help, but it does not. Your app is corrupt.
I’ve narrowed it down a bit. The app works fine as long as the tap control is turned off. Turn tap control on and things get “wonky“ if it’s set to access Smart Assistant when you tap. Interestingly enough, the Tap Control, if set to access Edge Mode, even when the app is running in the background, seems to be ok. Set Tap Control back to access Smart Assistant and problems arise again. Unfortunately, Smart Assistant is the feature that would be the most beneficial through Tap Control but that’s a no go until the app is fixed. So I’ve turned Tap Control off. The phone now rings through the aids like it’s supposed to. I can access Edge Mode directly by opening the app. Of course, the Smart Assistant feature is now not available.
Developer- I’ve tried your suggestions. App is flawed. Please fix. 0 stars if I could.
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Response from developer
Thank you for the feedback. The hearing aids do not control weather or not the notifications will activate an audible signal. I'm thinking that your app dysfunction is related to multiple Apple devices on the same wifi and iCloud account. Test how well the app does away from the home.
Would be a great app if it worked!
My Audiologist has been great so far in trying to help me with this… But there’s only so much he or I can do. I’m concerned about the poor performance of this app. If Audibel- Starkey can’t build a good app it makes me wonder about how well my new Vitality AI hearing aids are designed and built…just sayin’. I’ve uninstalled and reinstalled this app, paired and unpaired and re-paired my iPhone and aids more times than I can count. I’ve tried it it on my wife’s phone. Briefly…It doesn’t work correctly once it’s sent to the background on the phone; only works correctly when it’s active on the Home Screen. It also kills the ring and notification tones that should be passed from my phone to my new aids. I believe the new aids could potentially be great (I’m still in my 45 day trial period for full reimbursement), but if the app does not function correctly, it’s a no-go on the aids because some of their features cannot be utilized without the app. I’ve submitted a more detailed request to Audibel (Starkey) for help. Let’s see how it goes. I would be glad to give a better review if warranted.
There are no other devices interfering. Since the Vitality AI aids are supposed to be Auracast and LE Audio compliant I also tried it on a newer iPhone 14, which uses Bluetooth 5.3 (LE Audio compliant Bluetooth) instead of the 5.0 version on my iPhone, thinking that might help, but it does not. Your app is corrupt.
I’ve narrowed it down a bit. The app works fine as long as the tap control is turned off. Turn tap control on and things get “wonky“ if it’s set to access Smart Assistant when you tap. Interestingly enough, the Tap Control, if set to access Edge Mode, even when the app is running in the background, seems to be ok. Set Tap Control back to access Smart Assistant and problems arise again. Unfortunately, Smart Assistant is the feature that would be the most beneficial through Tap Control but that’s a no go until the app is fixed. So I’ve turned Tap Control off. The phone now rings through the aids like it’s supposed to. I can access Edge Mode directly by opening the app. Of course, the Smart Assistant feature is now not available.
There are no other devices interfering. Since the Vitality AI aids are supposed to be Auracast and LE Audio compliant I also tried it on a newer iPhone 14, which uses Bluetooth 5.3 (LE Audio compliant Bluetooth) instead of the 5.0 version on my iPhone, thinking that might help, but it does not. Your app is corrupt.
I’ve narrowed it down a bit. The app works fine as long as the tap control is turned off. Turn tap control on and things get “wonky“ if it’s set to access Smart Assistant when you tap. Interestingly enough, the Tap Control, if set to access Edge Mode, even when the app is running in the background, seems to be ok. Set Tap Control back to access Smart Assistant and problems arise again. Unfortunately, Smart Assistant is the feature that would be the most beneficial through Tap Control but that’s a no go until the app is fixed. So I’ve turned Tap Control off. The phone now rings through the aids like it’s supposed to. I can access Edge Mode directly by opening the app. Of course, the Smart Assistant feature is now not available.
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Response from developer
Thank you for the feedback. The hearing aids do not control weather or not the notifications will activate an audible signal. I'm thinking that your app dysfunction is related to multiple Apple devices on the same wifi and iCloud account. Test how well the app does away from the home.
Basic
This hearing aid app is basically useless. So surprised that a company like Starkey would put out this garbage for a digital hearing aid.
Response from developer
Apobro you should work with your Audibel Provider to figure out why you are struggling to hear with the devices. These are one of our best sound hearing aids ever.
