Breezeline customer service is awful. We signed up for Breezeline a few years ago when it was new in the area because a nice salesman came to our house saying how great the company was. We got a good initial deal. We even put up with the buffering when trying to stream videos. We only have 2 people in our household, and we do not use a ton of bandwidth. And every year, the price has gone up. In 3 years, the price is now more than 5x of what it was when we signed up. How do you get away with this? Also, new customers are getting a deal at less than a third of the price than I’m paying, plus a free phone service. It is impossible to get through to customer service to talk to them. The chat is outsourced to another country, and they say they can’t help cancel service and to call. Hey say if we call, they will offer us a better deal. So here is basically no point of the chat to exist. But if we call, it’s an EIGHT HOUR LONG WAIT. I’ve already wasted too much time trying to reach and reason with this company. It’s better to just block this company from being able to charge your credit card, and switch back to your previous internet service provider.
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