App works great!
I have been using the app for the past two plus weeks for Bright Horizons back up care at a Bright Horizons facility. The app works great, and it’s great to get the updates and pictures. Very convenient!
Buggy
It is the buggiest app I have ever used. It frequently crashes while browsing or downloading videos and photos. In addition, some photos and videos fail to be downloaded even though they have a download button (not due to the privacy restriction).
You can contact IT support, and they will acknowledge these bugs. However, they never seem able to fix them, even after months and years. Their Bright Day website suffers from similar issues as well.
Overall: excellent teachers, terrible apps, and frustrating IT support.
You can contact IT support, and they will acknowledge these bugs. However, they never seem able to fix them, even after months and years. Their Bright Day website suffers from similar issues as well.
Overall: excellent teachers, terrible apps, and frustrating IT support.
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Needs work
App has glitches it won’t let me save my videos or pictures
Video downloads no longer work
For a few weeks the ability to download videos has been missing. If you click on the download icon it grays out momentarily but nothing happens. Downloading still images still works.
Disappointing app
Our center recently was acquired by Bright Horizons and the app is such a downgrade from what we are used to previously. It’s glitchy and not intuitive. That it only provides one way messaging is hugely problematic
Doesn’t Work
Nothing is uploading correctly. No pictures or day to day activities.
Cannot log in
Shows an error when trying to log in using multiple methods
Really buggy
Pictures not loading, messages not updating to “read” after reading, reminders will cause the remaining tabs to blink/be difficult to select and ALSO do not update as “read” after reading. Logging out, re-downloading, and logging back in doesn’t solve any of these issues. While I rather the teachers spend most of their time with the kids than having to take a bunch of pictures the whole day, I would still like to at least see the few that DO get uploaded. Otherwise it’s a waste of time for everyone; don’t even offer that feature if it doesn’t work properly.
It DOES update check-in/check-out times and so far I haven’t had issues with it logging me out automatically.
It DOES update check-in/check-out times and so far I haven’t had issues with it logging me out automatically.
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Horrible app!
Always logs you out and gives you log in issues!
Constantly broken
It is remarkable how often this apps core functionality breaks. For example, now it appears to be impossible to save photographs. You click download and nothing happens. You click the new share button and the first photo shows that you can save to your photos. It doesn’t work but at least the option is there. For subsequent photos the save photo option when using the share button isn’t even an option. This has been broken since the new version but at this point I need to take screenshots of my photographs in the app since the core functionality is completely broken. Perhaps this team needs to have some better test cases before the roll updates.
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Great App!
I’ve been using this app for a few months now and I think it’s great. Easy to use, great features. Love the updates and push notifications.
Failed feature
The ability to send/download daily reports has become impossible in the last month despite multiple updates.
Not updating
I keep getting notifications on my Home Screen but when I click them there is no new info on the app. It is like there is a delay with updates because at the end of the day I will see pictures and other updates. Refreshing or closing and reopening does not help.
Keeps signing me out
Literally every time I open the app it forces me to log in again. Do you have any idea how frustrating that is? Especially when just trying to check in my kid on the way to work. Also, how regarded is it that it forces you to input a +1 when entering the phone number??? Is this app being programmed by interns using AI to code??
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Always logs me out
The app was working fine for me and was then updated and now I am constantly logged out and the app forces me to log back in. It’s super annoying and their support told me to instead use Face ID so I don’t have to log in as much. That’s not a fix. Push another update to fix what was messed up.
Unstable, won’t stay signed in
Unable or stay signed in after update.
Issue with App Update on Iphone
With the app update -2 weeks ago. I’m constantly being auto signed out of the app on my iphone. My husband does not have the issue on his android. Each time I open the app, I’m signed out. Please fix
Unable to download daily report
The function to download daily report has been down for a week. The virtual icon is there but it doesnt enable anything.. I havent been able to download my kid’s daily report since last week and thought the update would fix it but it didnt.. Please release a new update that fixes this issue. It doesnt matter if it’s today’s report or previous day/week’s report.. No report has been able to be downloaded..
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Update broke app
The app was not perfectly smooth before the update but now it won’t even let me login
Please Hire Real Developers
The app has been broken for months now. I have to login every time I open the app now and I no longer receive notifications from my child's teacher.
How has this not been reverted yet?
How has this not been reverted yet?
