Better since upgrade
Since recent update, to OS 5 I have noted improved speed and connectivity.
Unable to add files with the iPhone 18 Pro Max
The whole point of this app for me is to transfer photos from my phone to my drive. But I can’t, because the “Add” buttons placement conflicts with the iOS system bar (time, WiFi, battery). So tapping the “Add” button does nothing. Trying to navigate back a folder and accessing the hamburger menu suffers the same issue. Hopefully this will get fixed.
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Stop asking me to turn notifications back on Every time I open the My Cloud OS 5 app on iOS
Stop asking me to turn notifications back on
Every time I open the My Cloud OS 5 app on iOS, I get an "Open Settings" pop-up telling me notifications are off and offering to re-enable them. I know they're off. I turned them off on purpose because I don't want them.
Asking once is fine. Asking on every launch ignores a decision I've already made and adds a tap before I can reach my files. Apple's own guidance is to respect a user's notification choice, not re-prompt for it.
Please either remove this prompt, show it once only, or add a "Don't ask again" option. Until then it's the first thing I see every time I use a product I paid for.
Device: iPhone, iOS latest. NAS: My Cloud EX2 Ultra.
Every time I open the My Cloud OS 5 app on iOS, I get an "Open Settings" pop-up telling me notifications are off and offering to re-enable them. I know they're off. I turned them off on purpose because I don't want them.
Asking once is fine. Asking on every launch ignores a decision I've already made and adds a tap before I can reach my files. Apple's own guidance is to respect a user's notification choice, not re-prompt for it.
Please either remove this prompt, show it once only, or add a "Don't ask again" option. Until then it's the first thing I see every time I use a product I paid for.
Device: iPhone, iOS latest. NAS: My Cloud EX2 Ultra.
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SAVES
PERFECT!
Lovely photo
I’m really enjoying using iCloud and not worrying about space in my phone
Thanks you !!
Thanks you !!
It’s good, but….
All works as it’s supposed to but removing the download feature was a huge mistake!!
I really miss that feature and am shopping elsewhere to find a device that allows downloads.
I really miss that feature and am shopping elsewhere to find a device that allows downloads.
Magdy
Please make copy paste available on the App for folders and files
Auto back up for iPhone
This is a must have for someone who values their photos. My phone constantly backs up my photos. I never have to worry about losing any photos
Organization
It could have better ways to see photos and things
Love it
I love the fact that I can create an album without allowing access to the original pics.
Good app, BUT add AI search
Good app, but lacking the search functionality. Will be a HUGE improvement if users are able to search for person, scene, etc.
Great app
Works great with my PR4100 drive and gives me access no matter where I am.
Has great functionality. Makes it easy to organize and share photos
Has great functionality. Makes it easy to organize and share photos
Works very well
Works great but wish there was an easy way to download everything so that it can be saved in another location. In case god forbid the whole system goes down.
Stopped working completely
Can no longer login to my mycloud nas drive
Great when it works.
Needs rebooting daily to be reliable.
Awesome app for MyCloud
Great app, very easy to navigate thru your WD NAS storage . It even backups the pictures in your phone to your NAS. Very convenient
It does what it says
Have had this for a while and I use a raid system for security. Happy I do not have to back up phone to iCloud.
Can’t log in
I’ve tried to log in all afternoon. 2FA is fine but this is completely useless. It’s says it’s sent an OTP code to my email address and 10 minutes later it arrives. I enter the code and I s wrong. Then 10 minutes later another code arrives (I never asked for one). It doesn’t work either. This goes on and on and still can’t log in!
Oh, and the contact support doesn’t work either.
Oh, and the contact support doesn’t work either.
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Needs improvement
It would be good if this app wasn’t so buggy. It never connects to the drive. Constantly have to refresh for it to show the folders/files. Isn’t giving me a share link on public folders.
Be good to have a desktop version too!
Be good to have a desktop version too!
Take your data with you no matter where you GO!
First of all and even before I give this review. I want to give my utmost appreciation to the customer service.
I am using My Cloud for the past 7 years and I can assure anyone without a cloud solution, like what WD has been providing for years, is missing enormously.
I do travel a lot and accessing my data while on the go from my laptop to not a luxury item or optional. It’s essential.
I recommend WD cloud solutions to anyone is thinking of upgrade their local storage HD into NAS and cloud storage.
I am using My Cloud for the past 7 years and I can assure anyone without a cloud solution, like what WD has been providing for years, is missing enormously.
I do travel a lot and accessing my data while on the go from my laptop to not a luxury item or optional. It’s essential.
I recommend WD cloud solutions to anyone is thinking of upgrade their local storage HD into NAS and cloud storage.
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