Hopeless
Doesn’t let you log in. Why bother having it.
Doesn’t work
It’s impossible to book activities, each page takes forever to load (when it does). Eventually, after multiple attempts, it stop loading anything and you can’t complete your booking. It would be great if it work - one useful functionality would be to be able to create our own calendar of booked activities and entertainment to keep track of everything.
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One year on and still just as bad
This app is appalling, it continually requires you to connect to the website.
The digital key element used to be fairly reliable but now only shows after 24 hours of being onsite. (Helpful) then when you create a pass it expects a 5yo to download it to thier account!
This needs to be dumped and if cove were actually serious about customer service at any level they would start again with an app that actually works and allows customers to connect to book activities and access facilities.
The digital key element used to be fairly reliable but now only shows after 24 hours of being onsite. (Helpful) then when you create a pass it expects a 5yo to download it to thier account!
This needs to be dumped and if cove were actually serious about customer service at any level they would start again with an app that actually works and allows customers to connect to book activities and access facilities.
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Papa johns on app
Took them 1 hour to get to me pizza was cold tots were raw and the guy who delivered it threatened me. Never going to one of there holiday homes again. I thought the food wasn’t coming so I started a goon session but it arrived as I was about to nut. The food stunk of mould and bo so clearly the kitchen is rubbish.
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No Map
No map put it on!
Log u out evertime
Log checked the stay logged in box, waste of time finding your booking ref every time I want to use it
Poor
Terrible app. You need to app to get the code for your caravan but the app won’t accept my booking ref. to get the code…
Booking
Rubbish app unable to book anything on the activity page just says restricted and log in when I’m already logged in
Awful app - not fit for purpose
Don’t waste your time. Nothing works. It constantly says there’s an issue with the connection, despite being connected to Cove UK WiFi that works with every other webpage and app. Also logs you out of the app whenever you click ‘back’ on activities.
Back again same problem
Would you believe it a year later and the same problem with the app.
Just doesn’t work!!
Having downloaded the app to try and book activities for our break I am totally frustrated! Each time I open it I have to re-enter my booking reference. If I stayed logged in I then get an error page telling me the content is restricted and I need to log in to access the content. So each time I use it I have to remember to log out then shut the app down completely so that when I reopen it (and having entered my booking reference) I can then log back in so that I can access the page to book activities! Even then I still get the error page for the food and drink section. What a total waste of time! Avoid the app!!! Which means you probably need to avoid booking a break with cove!
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Crashing
App keeps closing and logging you out
Pointless
Stop making everything app based. I don’t want this and will have a major part in me not visiting again
This has to be one of the worst apps ever. Seems like it was designed by the work experience kid from school
This has to be one of the worst apps ever. Seems like it was designed by the work experience kid from school
Worst experience ever!
Trying to get in the app to see what we have booked, no can do.
Phoned for assistance, no can do.
This company needs a good shake up to try and become a bit more professional.
Never mind, back to Haven next time, can do.
Phoned for assistance, no can do.
This company needs a good shake up to try and become a bit more professional.
Never mind, back to Haven next time, can do.
Strange
Downloaded today.. Randomly keeps wanting to access my Bluetooth, for what reason please?
Doesn’t work
Cant order food keeps crashing needs a lot of work completely useless app
Really bad
It doesn’t store the booking number and you must digit it every single time you want to unlock the door or use the app.
It’s poorly designed and really bad.
Way to go to have something usable
It’s poorly designed and really bad.
Way to go to have something usable
Awful App
Keep throwing me out and making me add the booking number over and over again! I thought the app was down for a while for changes/new app? This seems worse than the last one
Terrible app
This app is terrible!! Sometimes it works, most the time it doesn’t. The fact they want you to use a digital key for some caravans and you can’t even get on the app is terrible. It’s been like this for a long time. It says ‘having trouble connecting’ even when I’m at home with good wifi, it’s not just because of bad signal it’s a faulty app. It just hardly ever works! Fix the app if you want your guests using it for bookings and digital keys!!
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Who signed this off?
Why in 2023 are we entering the booking reference every time we want to log in? The whole usability of the app is really poor. For a company of Cove’s size a full overhaul surely needs to be put in place to improve customer experience and show the whole company in a better light.
