App needs a major overhaul
The app needs an overhaul as there are numerous issues that make it frustrating and at times next to useless. For example several late night activities at Sandy Balls, including karaoke, the pub quiz and the disco, are inexplicably listed as for ages 0-18 only. This is clearly incorrect and makes it extremely difficult to commit to any activity. In fact, we needed up avoiding some activities altogether because we couldn’t tell whether we would be then g up to an adult evening event or activities targeted solely at children.
More seriously, the welcome information is woefully inadequate, with basic practical information about check in, check out and activities sparse or simply absent. These are some of the basic things a resort app should tell you, yet I found the welcome pack to be incomplete and vague when called upon.
The presentation doesn’t help either. An eight page document has been uploaded as one continuous page, forcing you to zoom in and move around the screen continuously to read it on the phone.
The is the basis of a useful app here, but both the information and its presentation need a thorough review from a guest perspective to restore any trust. At present too much essential information is missing, incorrect or awkward to access giving the impression that the app simply was not properly checked before being out in front of guests.
More seriously, the welcome information is woefully inadequate, with basic practical information about check in, check out and activities sparse or simply absent. These are some of the basic things a resort app should tell you, yet I found the welcome pack to be incomplete and vague when called upon.
The presentation doesn’t help either. An eight page document has been uploaded as one continuous page, forcing you to zoom in and move around the screen continuously to read it on the phone.
The is the basis of a useful app here, but both the information and its presentation need a thorough review from a guest perspective to restore any trust. At present too much essential information is missing, incorrect or awkward to access giving the impression that the app simply was not properly checked before being out in front of guests.
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Jjbax2112
Response from developer
Thanks for sharing this - we really appreciate your detailed feedback and are always working to improve the app. We’ve taken your comments on board and are reviewing how we can improve both the accuracy of the information provided and how easy it is to access within the app.
Sand Bar App
Useless, every place that has apps encourages you to use the app. Just a shame the app doesn’t work as fast as when you order food or drinks yourself from the bar!! So far every time I’ve used the app I’ve had to chase my order I’ve waited over 20 mins every time. Won’t bother using the app in future.
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Kkitchpool
Seems useless
Can’t actually book anything on this app! So a bit pointless!
TPT Pea
M
Terrible app. Can not book anything up! Can’t book up any of the water sports activities. Keeps saying it’s closed or full when it’s not. Have phoned up the resort but not helpful at all .
CACuz ask
About app
Great holiday resort bad website can’t check for local food u less you own a caravan or book through this app why isn’t it available to people on site to check the bestro or pool because of a login bad app don’t care if it works great no good if you have to login especially if visitors wanted to know more information
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BVBen Venning
Response from developer
Thanks for sharing this - we really appreciate your feedback and are always working to improve the app. We’re sorry you’re experiencing issues and would love to help resolve them. Please email support@intelligentmobile.com with a few more details, including the device you’re using, so we can take a closer look.
