App needs a major overhaul
The app needs an overhaul as there are numerous issues that make it frustrating and at times next to useless. For example several late night activities at Sandy Balls, including karaoke, the pub quiz and the disco, are inexplicably listed as for ages 0-18 only. This is clearly incorrect and makes it extremely difficult to commit to any activity. In fact, we needed up avoiding some activities altogether because we couldn’t tell whether we would be then g up to an adult evening event or activities targeted solely at children.
More seriously, the welcome information is woefully inadequate, with basic practical information about check in, check out and activities sparse or simply absent. These are some of the basic things a resort app should tell you, yet I found the welcome pack to be incomplete and vague when called upon.
The presentation doesn’t help either. An eight page document has been uploaded as one continuous page, forcing you to zoom in and move around the screen continuously to read it on the phone.
The is the basis of a useful app here, but both the information and its presentation need a thorough review from a guest perspective to restore any trust. At present too much essential information is missing, incorrect or awkward to access giving the impression that the app simply was not properly checked before being out in front of guests.
More seriously, the welcome information is woefully inadequate, with basic practical information about check in, check out and activities sparse or simply absent. These are some of the basic things a resort app should tell you, yet I found the welcome pack to be incomplete and vague when called upon.
The presentation doesn’t help either. An eight page document has been uploaded as one continuous page, forcing you to zoom in and move around the screen continuously to read it on the phone.
The is the basis of a useful app here, but both the information and its presentation need a thorough review from a guest perspective to restore any trust. At present too much essential information is missing, incorrect or awkward to access giving the impression that the app simply was not properly checked before being out in front of guests.
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Response from developer
Thanks for sharing this - we really appreciate your detailed feedback and are always working to improve the app. We’ve taken your comments on board and are reviewing how we can improve both the accuracy of the information provided and how easy it is to access within the app.
Sand Bar App
Useless, every place that has apps encourages you to use the app. Just a shame the app doesn’t work as fast as when you order food or drinks yourself from the bar!! So far every time I’ve used the app I’ve had to chase my order I’ve waited over 20 mins every time. Won’t bother using the app in future.
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Seems useless
Can’t actually book anything on this app! So a bit pointless!
M
Terrible app. Can not book anything up! Can’t book up any of the water sports activities. Keeps saying it’s closed or full when it’s not. Have phoned up the resort but not helpful at all .
About app
Great holiday resort bad website can’t check for local food u less you own a caravan or book through this app why isn’t it available to people on site to check the bestro or pool because of a login bad app don’t care if it works great no good if you have to login especially if visitors wanted to know more information
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Response from developer
Thanks for sharing this - we really appreciate your feedback and are always working to improve the app. We’re sorry you’re experiencing issues and would love to help resolve them. Please email support@intelligentmobile.com with a few more details, including the device you’re using, so we can take a closer look.
Barmouth bay
We’ve been here a couple of times already. Caravans are loverly and clean. Staff are very welcoming and helpful entertainment is great loverly clean quite site.
Can’t wait to come back again.
Can’t wait to come back again.
Mrwrizz
So I’ve stopped here with a group of people Im friends with it’s a nice environment and a nice community & place but don’t get me started on the waits took at least 30 mins for one ice cream and a long time for 2 milkshakes even when the place was empty and just 3 of us it still took ages. Nice walk to beach and it’s very clean good park but not all building have Wi-Fi overall a nice place but the wait is unacceptable. I also found out that the person making the food was also washing up?? It’s outrageous also the windows in the houses and hard to open and doors it’s also very creaky but that’s okay. Sorry for the spell mistakes
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Holiday
We’ve been twice now the caravans are clean and comfortable. We stayed in a luxury caravan this time it was comfortable with reclining seats en-suite and dish washer. The staff are really friendly and can’t do enough for you. The park is clean and kept well. We will go back again.
Beware - double letting is possible.
Unable to visit due to an unplanned surgery , we contacted Alive who advised no refund was possible even in the case they relet the property , effectively being paid double for the accommodation.
This policy is greedy and does need to be called out.
We are unlikely to book with Alive again.
Haven have a completely different policy.
This policy is greedy and does need to be called out.
We are unlikely to book with Alive again.
Haven have a completely different policy.
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East fleet farm Weymouth
Excellent stay, staff were really friendly and the restaurant was excellent. Will definitely be going back
Weekend away
Lovely rock star lodge, hot tub amazing, only downside s no paths to walk on to main area, some off staff are rude in eating places, but it is an amazing place.
Tattershall lakes
Fantastic long weekend away with the family, caravan was amazing! Cannot fault the site! Thanks for a wonderful weekend. The Isherwoods
Happy holiday
Well we have had the best time once again here at away resorts .Been staying here for years definitely be rebooking for next year .Caravan got everything you could need for a fabulous comfy relaxing stay .Going home relaxed and refreshed. Caint wait to rebook to come back again 😀👍
Response from developer
Thank you for taking the time to share your positive feedback. We’re delighted to hear that you enjoyed your experience at Away Resorts. Your support is greatly appreciated, and we look forward to welcoming you again soon.
Laughable
Away Resorts app when there’s no WiFi?! Tried to report fault with caravan and I couldn’t.
Better than most Parks
Love the park plenty to see and do
Best customer service ever Dawn
Well what can I say had a lil hiccup and Dawn was there to help me out all the way, best customer service ever at Away Resorts. She deserves a pay rise. And 5 stars thank you so much for your kind help
Can’t book anything
We are coming away this Thursday and have had such a hard time trying to book things through this app! Which now means my little ones will miss out on the activities I wanted them to do.
Hard work
Difficult to navigate and browse activities. Can’t add multiples to baskets. Very slow. Not user friendly.
Unloved
A lovely location which should have a high rating. Unfortunately, our exclusive lake side lodge had a wet room floor that clearly hadn’t been cleaned in ages. Old dirt was the grouting. The furniture was so uncomfortable we had to buy reclining garden chairs from ASDA along with a clothes dryer rack. Garden furniture had no cushions and no parasol. The decking to the front door was decayed in many places and uneven with missing railings and over grown shrubs. I could add more. We definitely will not be coming back.
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Poor
App keeps crashing.
Wont keep me logged in
Really clunky.
All in all terrible app
Wont keep me logged in
Really clunky.
All in all terrible app
