Now working in IOS 18
I have been using this app for several years but it broke when I upgraded this week. On my iPhone 11 the Home Screen is blank mashing it impossible to alarm or disarm my home
No updates, no phone notifications
Not working correctly
Customer service missing in action
We have had our system for several years but six months ago we were no longer to receive texts from our system. After calling and leaving messages and emails we have decided there is no longer a Fortress Security System. We would NOT recommend buying anything from them.
love it but one tiny problem
fix the notifications!!
Fortress security
No support exists for the hardware or software. Don’t buy.
App not working
I believe this business is shut down and now has closed the operations of this app.
Notification issue
The App stopped sending notification
Notifications
Notifications stopped 2 weeks ago and I can’t get in contact with anyone.
Don’t work anymore. App needs to be updated.
Notifications don’t work anymore. There is no way to know the alarm when off if you are away. I have a useless alarm system now.
Worked fine, now useless
The app worked great until the last IOS update. Now you don’t get any push notifications which now makes the app and the security system useless.
Problem with app
I had the SO3 system for several years and was very dependable. Then we quit receiving push notifications on both my IPhone and my wife’s at the same time. I called support and the guy said he had never heard of this problem before. We deleted and reloaded the apps several times. We never had any problem other than push notifications. The support guy said he would check with his tech guys and get back. After several days of not hearing back I called again. The guy that answered remembered me and said he still did not have an answer. I sent an email with no reply and called several other times and nobody would ever answer like they did the first two times. (I am a little suspicious that they blocked my number) I was very courteous and accommodating whenever I called so I am thinking that they have a problem with the app and don’t know how to fix it. I bought a SkylinkNet system and I like it but the sensors are not as sensitive and the alarm only lasts for less than 10 seconds with no way to lengthen it. I would really love to get the Myfortress system to work but the support won’t help me anymore.
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App needs to update
Keep crashing on me. Trying to add auto enable disable feature. But does not work.
Used to be solid
App needs updating. Trying to set Timed arm/disarm force closes all.
No support
Plan on buying a system every two years from these people, they offer no support for their products, after a while they don’t work anymore.
Fix your issues
Been using the company for a few years, can’t login, can’t reset my password. Forced to start a new account because they are not able to fix. Time to find a new provider.
Great Device
Please up date the app it’s not supported IOS 15 any more .
IOS WiFi update breaks S03
I’ve installed these units in many homes, however it’s time for me to find another product. You suppose to set these units up on 2.4g wireless with your phone connected to it that wireless. The smart WiFi config to add a unit stop working with a iOS 14+. Prior issues like iOS drop downs are hidden on adding accessories haven’t been fixed in years. I have a old non-updated iOS 10 device to do the initial setup to add the device to the account so the current app will work. Return this product unless they update the app!
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Bugs
My fortress security panel won’t connect to app the app closes by itself and won’t open back up.
Known bug and issue
Fortress is NOT fixing their known bugs and issues. I really liked their level of customer service but when they reps are telling you this is a known issue and “they are working on it” for over a year it’s hard to believe. There last update was over a year ago. So if they ever decide it’s worth it to fix there app I could recommend it but there are too many issues with the app.
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Scrolling wheel is Blank
The app is very Nice ; However it’s been for a while now that the Scrolling Wheel is always Blank and this prevents you to choose the desired option ... Needs immediate Repair ...
