Love HEB ♥️
This app takes the stress of grocery shopping.
Check/uncheck feature needs work
Ugh I swear the number of trips I have to make to HEB because of this check/uncheck feature in the list is infuriating.
We keep a continual list and check/uncheck items each week, and add any new items we need. Sometimes I add an item, forgetting it’s already in the list, way at the bottom and checked off. The app then adds a quantity of 1 to that item but keeps it checked. If I’m adding an item already on the list, the app should uncheck the item and prompt me to ensure the quantity is correct. I can’t tell you how many times I’ve audited the list to find we have 4 loaves of bread checked off but none in the house— because we all added bread but never saw it active in the list when at the store, because “adding” isn’t the same as “unchecking.”
We keep a continual list and check/uncheck items each week, and add any new items we need. Sometimes I add an item, forgetting it’s already in the list, way at the bottom and checked off. The app then adds a quantity of 1 to that item but keeps it checked. If I’m adding an item already on the list, the app should uncheck the item and prompt me to ensure the quantity is correct. I can’t tell you how many times I’ve audited the list to find we have 4 loaves of bread checked off but none in the house— because we all added bread but never saw it active in the list when at the store, because “adding” isn’t the same as “unchecking.”
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Servicio
Excelente servicio
Calidad en los productos y atención buena.
Calidad en los productos y atención buena.
This is a review for their prices.
Yall claim to be so about the community of Texas and act like you like people but yall are just another corporation honestly, the prices have been rising every two weeks for years now and yall just won't stop. You can stop, you choose not to. It's not "inflation" anymore it's just greed and I'm sick of it. I mean quite frankly target used to be known for expensive groceries, now I can make the same order over there PLUS a big box of diapers and spend less on my weekly grocery haul. This is getting ridiculous. Y'all need to stop. You do not care about the community who have kids to feed, and themselves to feed so they can stay healthy and strong to get to their jobs that pay for your millions upon millions you profit. And let's talk about curbside. I'm always missing items and I'm tired of contacting the store about it because they always have this "idc" attitude. Like "oh we didn't give you stuff you paid for? Oh well just come back and get it then" your prices are out of hand and tell me why curbside keeps packs of water bottles outside. THIS IS TEXAS. ITS SUMMER TIME. LIKE HELLOOOO????? Idc if they're in the shade that's no excuse, i never saw cases of water outside before curbside existed so i know it's possible to keep it all inside where the AC is, I don't buy yalls water bottles anymore because of it I make sure to buy non heb brand stuff.
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Missing one essential item
Unlike my Walmart app, this one doesn’t recognize which HEB store I’m in. There are two stores near me and I have to manually select the current store. How archaic! Let the app read my location. I have location services turned on for the app, so use it.
Love it
I started using curbside during the pandemic since then I’ve continued to use curbside and absolutely love it. The people who work curbside are the sweetest people on the planet and they always have everything I need. I don’t remember the last time. I stepped foot in a grocery store, thank you H-E-B.
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Never works
App never works for me
Best in Texas
I absolutely love my H‑E‑B. I get my groceries delivered every two weeks. I swear they have the most incredible formula for hiring delivery people. However, the food is just as fresh and wonderful as if I had shopped it myself. Nothing beats H‑E‑B!!
Hate the new coupon layout
Absolutely hate the update. The app was easy to browse now it’s more time consuming. Super disappointing since the HEB app was already terrible. You can’t read or leave reviews on items, they charge products more for pickup, and the pickup times are limited when other stores can complete an order in under 2hrs.
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EASY TO ORDER
I enjoy using curbside. I find it easy to order. The staff are always very friendly and always load the car as I ask them to. I bring ice chests for the cold items and totes for the ones that will fall over. They never mind and we load it up quickly.
Extremely Handy
As I think about groceries to buy during the week, I add the items onto my HEB grocery list. By Saturday, I just order at a convenient time and pick them up. Good texting communication. Has done extremely well about finding all the items I ordered and not substituted anything.
So easy!
HEB makes it so easy to order and pick up your groceries! The best grocery store app out there!
The best & convenient grocery store with the best quality & delicious produce plus home & personal.
Awesome stores!!!
New Coupon UI is bad
This new update has made using the coupon functionality a huge challenge. It now takes twice the amount of time to view coupons and if you scroll down too much the app starts to lag. This change in the UI is a backwards decision. The UX team should be ashamed of making a mess of an update that has severely damaged the reputation of HEB’s quality.
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Dairy
None
New coupon layout
New coupon layout sucks. Clearly designed by a man who does not actually use the app. CHANGE IT BACK OR GIVE AN OPTION TO CHANGE IT IN APP.
App is normally 5 stars but coupon clips aren’t working right now so 3
Normally this app is 5 stars for me, but right now I’m giving it 3 because the coupon clipping feature isn’t working properly and there are several shopping features that would make a HUGE difference.
For wine, please add a filter for cork vs. screw top. Also, once wines are in the cart, they should automatically be grouped by type—reds, whites, rosés, etc.—and ideally show a bottle count. If I’m trying to qualify for a 6-bottle discount, I shouldn’t have to scroll through my entire cart repeatedly just to figure out how many bottles I have. We are throwing a party and I wanted to get a certain number of each type of wine and there’s not an easy way to count nor count by type, Today I spent almost 20 minutes doing this and eventually had to create a separate spreadsheet just to organize the wine in my cart.
I’d also LOVE to see an AI feature built into the cart. For example, today I was building a charcuterie board. It would be incredibly helpful to ask, “What do I already have for my charcuterie board? Do I have duplicate cheeses? What am I missing?” Instead, I had to scroll through the cart over and over and eventually create a separate list.
The app already has a great foundation. Smarter cart organization, working coupons, better wine filters, and an AI shopping assistant would easily bring it back to 5 stars for me.
For wine, please add a filter for cork vs. screw top. Also, once wines are in the cart, they should automatically be grouped by type—reds, whites, rosés, etc.—and ideally show a bottle count. If I’m trying to qualify for a 6-bottle discount, I shouldn’t have to scroll through my entire cart repeatedly just to figure out how many bottles I have. We are throwing a party and I wanted to get a certain number of each type of wine and there’s not an easy way to count nor count by type, Today I spent almost 20 minutes doing this and eventually had to create a separate spreadsheet just to organize the wine in my cart.
I’d also LOVE to see an AI feature built into the cart. For example, today I was building a charcuterie board. It would be incredibly helpful to ask, “What do I already have for my charcuterie board? Do I have duplicate cheeses? What am I missing?” Instead, I had to scroll through the cart over and over and eventually create a separate list.
The app already has a great foundation. Smarter cart organization, working coupons, better wine filters, and an AI shopping assistant would easily bring it back to 5 stars for me.
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New update makes the app unusable
I cannot use the app without connecting to a store, and the store I use (San Antonio Central Market) is not even available on the map. So there is no way for me to access my prescriptions in app, making the app absolutely useless.
Rating in each product would help
Feedback on each product would help HEB
Makes life better
The app gives all information needed including the aisle the item is on, absolutely love HEB real bad.
