App is normally 5 stars but coupon clips aren’t working right now so 3
Normally this app is 5 stars for me, but right now I’m giving it 3 because the coupon clipping feature isn’t working properly and there are several shopping features that would make a HUGE difference.
For wine, please add a filter for cork vs. screw top. Also, once wines are in the cart, they should automatically be grouped by type—reds, whites, rosés, etc.—and ideally show a bottle count. If I’m trying to qualify for a 6-bottle discount, I shouldn’t have to scroll through my entire cart repeatedly just to figure out how many bottles I have. We are throwing a party and I wanted to get a certain number of each type of wine and there’s not an easy way to count nor count by type, Today I spent almost 20 minutes doing this and eventually had to create a separate spreadsheet just to organize the wine in my cart.
I’d also LOVE to see an AI feature built into the cart. For example, today I was building a charcuterie board. It would be incredibly helpful to ask, “What do I already have for my charcuterie board? Do I have duplicate cheeses? What am I missing?” Instead, I had to scroll through the cart over and over and eventually create a separate list.
The app already has a great foundation. Smarter cart organization, working coupons, better wine filters, and an AI shopping assistant would easily bring it back to 5 stars for me.
For wine, please add a filter for cork vs. screw top. Also, once wines are in the cart, they should automatically be grouped by type—reds, whites, rosés, etc.—and ideally show a bottle count. If I’m trying to qualify for a 6-bottle discount, I shouldn’t have to scroll through my entire cart repeatedly just to figure out how many bottles I have. We are throwing a party and I wanted to get a certain number of each type of wine and there’s not an easy way to count nor count by type, Today I spent almost 20 minutes doing this and eventually had to create a separate spreadsheet just to organize the wine in my cart.
I’d also LOVE to see an AI feature built into the cart. For example, today I was building a charcuterie board. It would be incredibly helpful to ask, “What do I already have for my charcuterie board? Do I have duplicate cheeses? What am I missing?” Instead, I had to scroll through the cart over and over and eventually create a separate list.
The app already has a great foundation. Smarter cart organization, working coupons, better wine filters, and an AI shopping assistant would easily bring it back to 5 stars for me.
Show more
New update makes the app unusable
I cannot use the app without connecting to a store, and the store I use (San Antonio Central Market) is not even available on the map. So there is no way for me to access my prescriptions in app, making the app absolutely useless.
Rating in each product would help
Feedback on each product would help HEB
Makes life better
The app gives all information needed including the aisle the item is on, absolutely love HEB real bad.
I love HEB Curbside
I’ve had an awesome experience with Curbside pickup. I recommend it fully!
Best place to shop
I’ve lived in Texas my whole life, I’ve been to many stores, this one is the best.
Downhill update
Most recent update functionality has gone downhill. For example, weekly ads will not load after selecting view flyer. Additional steps required to get to functionality that used to display immediately
Terrible App
Never works. Always crashes. Errors at every turn. Absolute trash.
Do better.
Do better.
Peroxide
Why has 32 oz peroxide been out of stock for so long?
Can’t even place the order
It won’t let me add a payment method at all during checkout I’ve used multiple cards and it won’t accept any of them. It says call the customer service number they say that it’s been escalated but still have not heard nothing back. I just want to place an order!!
“I’m on the way” is trash
For the most part I love this app, but the new option to check “I’m on my way” is the equivalent of pushing the “close door” button on an elevator. It does absolutely nothing at my HEB. I live 10 min away and whether I select it or not, it takes the same amount of time. In fact, I am worse off when I select it. What’s the story HEB?
Show more
So helpful
I really enjoy the H-E-B app. I recently discovered using the list for in-store shopping and it is a game changer! There are a couple of things though. I wish Face ID would work to open pharmacy without having to go through all the steps. Also, when I am finished shopping my list, I wish there was a delete shopped items. Am I missing it? I know there is move items and then you check all the items you want to delete and then delete them. That's kind of a pain.
Keep up the great work! Now, if we could just get H-E-B vanilla Greek yogurt back in stock.
Keep up the great work! Now, if we could just get H-E-B vanilla Greek yogurt back in stock.
Show more
Was great. Now just a black screen
It was great for pharmacy but now it’s just a black screen and I can’t see anything. I deleted it and installed again with no luck
HEB BBQ
Poor Service and taste!
I had the only order in until Door Dash showed up and they put their order ticket on my order! Door Dash left with the wrong order! I had to wait while they remade my order! By the time I got home it was too late to do anything about it! I basically wasted $50. Ribs were overcooked, dry and had so much Korean BBQ sauce on them you couldn’t eat them! It was a complete waste of $50! I am very disappointed!!
I had the only order in until Door Dash showed up and they put their order ticket on my order! Door Dash left with the wrong order! I had to wait while they remade my order! By the time I got home it was too late to do anything about it! I basically wasted $50. Ribs were overcooked, dry and had so much Korean BBQ sauce on them you couldn’t eat them! It was a complete waste of $50! I am very disappointed!!
Show more
Unable to set up prescription delivery
I am not able to place a prescription delivery through the app if I have a zero dollar copay. It will tell me "Something went wrong." Please fix this bug as I do not like calling every time just to set up the delivery and now there saying they can only manually set up deliveries until 1:00 pm instead of 2:00 pm
Show more
Extremely Problematic
This app constantly changes my store location and when I add some items into cart and it changes the location, when I switch the location back, it removes those items from my cart because it’s now in a new location. This app will also give your product suggestions, like dried blueberries, and after adding to cart, will later tell me that the item isn’t t sold at this store. It was the apps suggestion so why suggest??? I can’t get the pharmacy app to work. I love HEB but the apps border on useless.
Show more
Great app just not a fan of the new list functionality
Love this app! I never have problems with anything, however Im not a fan of the new list functionality. I miss being able to add items to the list I choose and not the list I last used. I know "change list" is an option but it feels like an un-needed extra click.
Thinks I am a bot
So HEB has made my online experience pretty terrible. Here I am thinking okay, I'll try with my work phone. Nope. I loaded the app on my home wifi and now I'm unable to even load the app. Seriously who are you hiring in DevOps? You should really have a conversation. And don't send me the Contact Us link - I obviously can't load it
Show more
App sucks
I’m having an issue with my curbside orders. On multiple occasions, I’ve added items to my cart and confirmed they were there before checking out. However, after placing the order, those items disappear. When I pick up my order, the missing items aren’t included, and they also don’t appear on my receipt.
I know these items were in my cart before I completed checkout, and I have the means to pay for them, so this isn’t an issue of affordability. It’s frustrating because I specifically use curbside to save time.
I avoid shopping inside the Bandera & 1604 store because it’s so large, parking is difficult to find, and checking out usually takes a long time. With two little toddlers, curbside is much more manageable for my family. When items disappear from my order, I either have to go without them or make another trip into the store, which defeats the purpose of using curbside.
I know these items were in my cart before I completed checkout, and I have the means to pay for them, so this isn’t an issue of affordability. It’s frustrating because I specifically use curbside to save time.
I avoid shopping inside the Bandera & 1604 store because it’s so large, parking is difficult to find, and checking out usually takes a long time. With two little toddlers, curbside is much more manageable for my family. When items disappear from my order, I either have to go without them or make another trip into the store, which defeats the purpose of using curbside.
Show more
User experience
I can’t find plants easily. Maybe it’s different with the desktop view.
