Horrible ad
I can’t stand the advertisement about the delivers in as little as one hour . my Netflix is with ad and every minute it’s showing on my series !! Seriously I can’t.
Sweet
Delivery Drivers are the laziest people
It’s my Texas neighbor
Walking distance, great selection, great people
Slop
Lots of AI slop making it into the app it seems. Between buggy features, imagery, and more. It’s apparent that H‑E‑B is letting this infect their app and product design. :/
Help with iOS updates
We need H-E-B to allow additional types of phones to access H-E-B pharmacy. My phone is an Apple 7, an older phone but it will not let me access my RX info. It says “need iOS18,” I only have iOS15. Please help.
Thank you.
Thank you.
Good job
Great job
Grid view
I really love using the heb app but I hate the new updates. It used to be quick to find the product I wanted because either was a grid view but now I can only see one product at a time making me have to spend 3x the amount of time to find something and then also clipping coupons take forever I have just given up on it all together because it takes forever it takes probably 4x longer than it used it. If I am wrong and there is a way to change it on my app please let me know if not then please consider adding the option to make it grid view
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Intrusive Do Not Disturb Behavior for Curbside orders
I do not like that this app appears to trigger Do Not Disturb while I have an active curbside pickup order. Yesterday, my calls were being sent straight to voicemail until I picked up my order, and that is extremely intrusive. I should not have to risk missing an important or emergency phone call just because I placed an H-E-B order.
An app should never interfere with basic phone functions like incoming calls without very clear permission and an easy way to permanently disable that behavior. I also should not have to wait until I have another active order to figure out how to turn it off.
Please fix this and give customers a clear setting to opt out. Order notifications are fine, but controlling or triggering Do Not Disturb is absolutely not something I want associated with a grocery pickup order.
An app should never interfere with basic phone functions like incoming calls without very clear permission and an easy way to permanently disable that behavior. I also should not have to wait until I have another active order to figure out how to turn it off.
Please fix this and give customers a clear setting to opt out. Order notifications are fine, but controlling or triggering Do Not Disturb is absolutely not something I want associated with a grocery pickup order.
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Wrong items. Wrong address.
I’ve generally appreciated the service, but it feels like it continues to deteriorate. The shopper picked four wrong items that were delivered in place of correct ones. The driver then left the groceries on the other end of the apartment building in the hallway. I had to wander around to find them.
Consistently above and beyond
I love the variety, quality, and prices at H-E-B. They definitely have the friendliest people that work there in the stores & curbside area.
Ap is useless now !
Cant login to ap after last update.
Turn off VPN
Enable all your cookies
Enable all your trackers and still cant get to login screen !
Maybe yall could take that extra .75-1.00 plus on more on over 90% of inventory vs the competition. Or the money saved using HFCS instead of sugar! Or even better how bout give smaller raises to your bloated mgt and more to your AP/Web design team as well as your customer level employees ?!
Turn off VPN
Enable all your cookies
Enable all your trackers and still cant get to login screen !
Maybe yall could take that extra .75-1.00 plus on more on over 90% of inventory vs the competition. Or the money saved using HFCS instead of sugar! Or even better how bout give smaller raises to your bloated mgt and more to your AP/Web design team as well as your customer level employees ?!
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App works great!
Like the many updates added. Easy to locate what you are looking for with app showing which isle and out of stock or not. Clean store well organized and team members are so friendly and helpful.
Wish it easier to switch between stores
I use my HEB all the time. I shop continuously at 4 different stores. 2 different stores as I go to and from work. On the weekend I shop at 2 completely different stores near my home. It would be nice if there was a favorite store list that I could quickly pick from to switch between those 4 stores.
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One star for visibility
Need the prices (including final total) to show up when I'm making my shopping list. Will give 5 stars when this is remedied.
Coupons don’t work for me anymore
Was working fine but now the coupons I add in the app no longer work when I scan the app at checkout and I have to either track down the paper coupons or get the worker to manually take the discount off.
So helpful
So easy to do when having a busy day! Thank you HEB!
good but needs improvement
such a helpful tool but PLEASE add filters to select the serving size. i don’t need 8 servings ❤️
My favorite HEB
I order our food online for the pickup service. The HEB in Willis,Texas is the best. My order is always ready on time and the people who bring out my order are always nice and helpful.
In Store Shopping Order
I love the convenience of adding items to my shopping list as I notice I need them and having the app organize them by location. It’s even better now, since location is no longer only by aisle, but adds the exact section of shelves - I can go right to the section and know my item will be there.
The enhancement I’d love to see is the ability to re-order how the sections appear in the shopping list. Right now, the list is organized numerically by aisle/shelf section, which leads you left to right through the store.
I’d love a way to personalize shopping order by category. I strongly prefer to shop the non food/heavy items first, then dry groceries, then dairy, meat, produce, and finally, frozen. That way, the heavier and less fragile items are at the bottom of the cart, cold items spend the least possible time out of refrigeration, and produce is on top, where it’s least likely to bruise.
The enhancement I’d love to see is the ability to re-order how the sections appear in the shopping list. Right now, the list is organized numerically by aisle/shelf section, which leads you left to right through the store.
I’d love a way to personalize shopping order by category. I strongly prefer to shop the non food/heavy items first, then dry groceries, then dairy, meat, produce, and finally, frozen. That way, the heavier and less fragile items are at the bottom of the cart, cold items spend the least possible time out of refrigeration, and produce is on top, where it’s least likely to bruise.
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Love it!
I use the shopping lists to plan out my essentials and the order quickly. Plus the reorder feature! This is my life now!
