Connection issue
From such a large and reputed company, this level of poor performance from its application is unexpected and disappointing. When a customer spends ₹50,000–70,000 on facilities such as Wi-Fi-enabled and app-operated devices, it becomes the company’s responsibility to ensure reliable service, seamless functionality, and a satisfactory user experience.
Unfortunately, it appears that the company is not giving adequate attention to the inconvenience faced by its customers. The app’s performance falls far short of expectations and does not justify the amount customers are paying for these products and services.
Unfortunately, it appears that the company is not giving adequate attention to the inconvenience faced by its customers. The app’s performance falls far short of expectations and does not justify the amount customers are paying for these products and services.
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Applications does not have option to change address and cancellation of order
Application doesn’t have option to change address for order and cancellation of order. Customer support is to bad no one is taking any responsibility. Customer support email is also useless due to no acknowledgement and there are no any escalation related email. I try to escalate issue with consumer support 1915.
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Worst service
I have ordered descale power from the app and it is still not delivered after 6 days. At the time of ordering app was showing that it will be delivered within 24 hrs now its been 6 days and the order is still not delivered. Reached out to customer support 4-5 time in 6 days, every time they say we are looking into this on Priority but I don’t think they understand the meaning of Priority.
I have added washing machine in appliances section but it does not show the manual in it. The manual button shows disable.
This is completely waste of time, energy and money.
I have added washing machine in appliances section but it does not show the manual in it. The manual button shows disable.
This is completely waste of time, energy and money.
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Response from developer
Sorry for the inconvenience. Kindly contact us at app_support@ifbglobal.com with the required appliance details for the manual issue. We will look into it and get back to you as soon as possible.
App is working as expected, But…
When I set mix daily from app with 40 degree and wash is done. After operating same mix daily with cold wash is not working. That takes 40 degree temperature from last settings from the app.
Extremely Disappointing Service Experience
Dear IFB Team,
Thank you for finally completing the AC service. However, the way this was handled makes it feel as if a basic service was done as a favor, not as a responsibility.
I would like to clearly state that the harassment and inconvenience faced during three service visits will not be forgotten. This entire experience has completely destroyed my trust in IFB.
Even after the service has been completed, your staff is still showing my request as pending, which clearly reflects the inefficiency and lack of coordination within your service system.
Based on this experience, I want to make it very clear that I will never purchase any IFB product again in my lifetime. I will also share my honest feedback and experience with others so they can make an informed decision.
This is not the level of service expected from a reputed brand.
Regards,
Zaid Rawoot
Thank you for finally completing the AC service. However, the way this was handled makes it feel as if a basic service was done as a favor, not as a responsibility.
I would like to clearly state that the harassment and inconvenience faced during three service visits will not be forgotten. This entire experience has completely destroyed my trust in IFB.
Even after the service has been completed, your staff is still showing my request as pending, which clearly reflects the inefficiency and lack of coordination within your service system.
Based on this experience, I want to make it very clear that I will never purchase any IFB product again in my lifetime. I will also share my honest feedback and experience with others so they can make an informed decision.
This is not the level of service expected from a reputed brand.
Regards,
Zaid Rawoot
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Unable to use it , connection failures
Unable to connect , after setting it up it disconnected after couple of weeks and now setting up is proving impossible
The app is unresponsive and frustrating . It is easier just to go to the machine and use it
The app is unresponsive and frustrating . It is easier just to go to the machine and use it
Response from developer
Sorry for the inconvenience.. kindly contact us on app_support@ifbglobal.com with the appliance serial number and your contact details.. we will look into the issue and get back to you as soon as possible
Important features missing
Update - October 27, 2025
How difficult is it for the developers of this app to implement the following -
1. Live Activity to show washing status for the Wifi connected variants.
2. Notification when clothes have been washed for the Wifi connected variants
Deducting a star, because these are must have features to have.
Update - November 28, 2024
With the latest release, it now provides the ability to update your smart washing machine and it works flawlessly!
Although I am yet to see notifications for wash cycle complete utilizing live activity API / apple watch notification / simple notification
This innovative app empowers you to effortlessly manage and monitor your IFB washing machine. With remote control capabilities, you can select from over a hundred wash programs, tailoring the cycle to your specific laundry needs. Whether you're using Wi-Fi or directly interacting with the machine, the app offers unparalleled convenience.
Key Features:
* Remote Control: Seamlessly control your washing machine from anywhere, anytime.
* Diverse Wash Programs: Choose from a wide range of programs to cater to various fabric types.
* Real-time Status Tracking: Monitor the progress of your wash cycles and receive timely updates.
Enhancement Suggestions:
To further elevate the user experience, we propose the following improvements:
* Active Widgets for iOS: Implement interactive widgets on the iOS home screen, providing real-time updates on the washing machine's status, such as the remaining wash time or current cycle.
* Push Notifications: Send timely notifications to alert users when a wash cycle is complete, ensuring prompt attention to their laundry.
By incorporating these enhancements, the app can deliver an even more seamless and user-friendly experience."
How difficult is it for the developers of this app to implement the following -
1. Live Activity to show washing status for the Wifi connected variants.
2. Notification when clothes have been washed for the Wifi connected variants
Deducting a star, because these are must have features to have.
Update - November 28, 2024
With the latest release, it now provides the ability to update your smart washing machine and it works flawlessly!
Although I am yet to see notifications for wash cycle complete utilizing live activity API / apple watch notification / simple notification
This innovative app empowers you to effortlessly manage and monitor your IFB washing machine. With remote control capabilities, you can select from over a hundred wash programs, tailoring the cycle to your specific laundry needs. Whether you're using Wi-Fi or directly interacting with the machine, the app offers unparalleled convenience.
Key Features:
* Remote Control: Seamlessly control your washing machine from anywhere, anytime.
* Diverse Wash Programs: Choose from a wide range of programs to cater to various fabric types.
* Real-time Status Tracking: Monitor the progress of your wash cycles and receive timely updates.
Enhancement Suggestions:
To further elevate the user experience, we propose the following improvements:
* Active Widgets for iOS: Implement interactive widgets on the iOS home screen, providing real-time updates on the washing machine's status, such as the remaining wash time or current cycle.
* Push Notifications: Send timely notifications to alert users when a wash cycle is complete, ensuring prompt attention to their laundry.
By incorporating these enhancements, the app can deliver an even more seamless and user-friendly experience."
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Reputed company using wrost app developer.
waste of installing this app.
Ifb wife washing uselessly until you don’t have application.
Can’t even accept issue .
For logging the application, we have to change mobile numbers at many times From where we buy new Numbers, if you, if you’re going to register, it’s showing this number is already register If you click the forget password same issue occurs.
Ifb wife washing uselessly until you don’t have application.
Can’t even accept issue .
For logging the application, we have to change mobile numbers at many times From where we buy new Numbers, if you, if you’re going to register, it’s showing this number is already register If you click the forget password same issue occurs.
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Response from developer
Sorry for the inconvenience caused. A new update has been released. kindly install the updated app and retry login.
Zero response from company
I am writing to formally raise a complaint regarding my IFB air conditioner, which has been experiencing a continuous noise issue for the past 3 months. Despite repeated follow-ups with your customer care team, no effective action has been taken till now. Every time I call, I am simply told that “the issue will be resolved tomorrow,” but nothing ever happens.
To make matters worse:
• Your authorized service center is demanding money for repair, even though my product is still under warranty.
• Your area manager has also asked for money, and when I refused, I was threatened and spoken to rudely.
To make matters worse:
• Your authorized service center is demanding money for repair, even though my product is still under warranty.
• Your area manager has also asked for money, and when I refused, I was threatened and spoken to rudely.
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Sleep profile not working in AC control
The app crashes when sleep profile in clicked on the AC control. Please check and fix this bug. Rest of the AC controls are working fine.
Response from developer
Sorry for the inconvenience, a new update has been released.. kindly update the app to the latest version and clear sleep profile if already set
DON’T take IFB’s AMC
They will pressurise you to take Annual Maintenance Contract (AMC) the first time they visit for any repair or to deliver the detergent. And if you take an AMC and God forbid your appliance breaks down, they wont ever repair your appliance. I’m regretting my decision to buy an IFB appliance. I knew their customer service is pathetic.
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After sales service is poor and APP after update is not working.
Sleep profile function for the AC is not working after the update.
It shuts down the AC whenever try saving the sleep profile!!! Any help on this?
It shuts down the AC whenever try saving the sleep profile!!! Any help on this?
Do not fall for this nonsense
The app BARELY functions, and my washing machine does not have enough functionality to work independent of the app. I am left starting at my load of laundry in frustration hoping by some miracle the machine connects to the app. Unbelievable. Truly unbelievable. In the times we live in, that you cannot bring on board mildly competent developers who can build a basic functional app. No customer care responses no support nothing. My machine is not even 2 months old and I am thinking of selling it off.
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Funny service
The customer service itself seems lost. The technicians are confused. It's a funny service. Washing machine worked so well until it took only 2 months for the PCB to stop working and the replacement procedure along with support took more than 9 days to work. The app doesn't work and even after mailing support there's no help.
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Where is the Expert wash option?
I bought washing machine because of the app support ,but the app is filled with Bugs and why does express 30 not have option for cold wash?
Fake app
I registered a ticket through app. waited 7 days but there were no response. after that I called customer support and they said there is no ticket raised. I told her ticket number, she said that ticket number is fake. I have call recording of this conversation.
Suggestion
App works good, but it will be great if it uses live activities on iphone or it has a capability to trigger a notification one wash is completed for washing machines
Laundry, Reimagined!
Update - November 28, 2024
With the latest release, it now provides the ability to update your smart washing machine and it works flawlessly!
Although I am yet to see notifications for wash cycle complete utilizing live activity API / apple watch notification / simple notification
This innovative app empowers you to effortlessly manage and monitor your IFB washing machine. With remote control capabilities, you can select from over a hundred wash programs, tailoring the cycle to your specific laundry needs. Whether you're using Wi-Fi or directly interacting with the machine, the app offers unparalleled convenience.
Key Features:
* Remote Control: Seamlessly control your washing machine from anywhere, anytime.
* Diverse Wash Programs: Choose from a wide range of programs to cater to various fabric types.
* Real-time Status Tracking: Monitor the progress of your wash cycles and receive timely updates.
Enhancement Suggestions:
To further elevate the user experience, we propose the following improvements:
* Active Widgets for iOS: Implement interactive widgets on the iOS home screen, providing real-time updates on the washing machine's status, such as the remaining wash time or current cycle.
* Push Notifications: Send timely notifications to alert users when a wash cycle is complete, ensuring prompt attention to their laundry.
By incorporating these enhancements, the app can deliver an even more seamless and user-friendly experience."
With the latest release, it now provides the ability to update your smart washing machine and it works flawlessly!
Although I am yet to see notifications for wash cycle complete utilizing live activity API / apple watch notification / simple notification
This innovative app empowers you to effortlessly manage and monitor your IFB washing machine. With remote control capabilities, you can select from over a hundred wash programs, tailoring the cycle to your specific laundry needs. Whether you're using Wi-Fi or directly interacting with the machine, the app offers unparalleled convenience.
Key Features:
* Remote Control: Seamlessly control your washing machine from anywhere, anytime.
* Diverse Wash Programs: Choose from a wide range of programs to cater to various fabric types.
* Real-time Status Tracking: Monitor the progress of your wash cycles and receive timely updates.
Enhancement Suggestions:
To further elevate the user experience, we propose the following improvements:
* Active Widgets for iOS: Implement interactive widgets on the iOS home screen, providing real-time updates on the washing machine's status, such as the remaining wash time or current cycle.
* Push Notifications: Send timely notifications to alert users when a wash cycle is complete, ensuring prompt attention to their laundry.
By incorporating these enhancements, the app can deliver an even more seamless and user-friendly experience."
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Crash problem
My app keep getting crashed after i tap on appliances icon. I can’t use my front load washing machine with special modes only available in this app.
The child lock feature was disabled Current update washing machine.
We are unable to access the complaint, and that record cannot be viewed on the app's support. The post-sales service support is very poor. I do not recommend IFB washing machines to anyone.
