Very Basic
Unusable at times, if you are not connected to the internet you can’t use this app, just like the parking apps in the UK Why do you need internet access to start a removal time. Fix it, internet access is not required.
Terrible App
You’d think for all the money customers are paying for treatment, the least they could do is invest in an app system that works.
Constantly buggy. Always stating it’s failing to connect to servers.
Constantly buggy. Always stating it’s failing to connect to servers.
Notifications broken
App no longer gives you a notification when it’s time to change to the next tray so it’s basically useless.
Sheet update!
Updated the app and they completely removed the feature for me to see the dates and details of my previous aligners (so now I don’t have the full picture). They also reset and messed up with my schedule, so took me a while to work out the dates backwards and reset it!
No support option - App is trash since updated
Don’t both with the support option for the app. It just take you to the Invisalign website where there’s no app help. This app was borderline okay but since the update the timer no longer works. I cannot track wear time anymore because it often either does not stop or does not log any time. For example, I put it on for half an hour, didn’t get the times up notification and when I went to stop it, it had only logged 37 seconds. Basically as soon as you leave the app the timer stops or when you stop it and leave the app, it carries on timing. Sort it out or give us a support option please!
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