Other options or adding funds
Need custom/other option for adding funds. My magic pass starts at $20 minimum. Need custom/other option so I can add $5 or $10 etc.
why
machines say in use when they haven’t been in use for minutes. Machines eat your money after you just refilled tour balance on the app. Machines having to wait 5 minutes in between purchases. All around terrible app and horribly flawed syncing issues. Terrible terrible app I can’t even begin to express my frustrations with this app. It genuinely makes my laundry experience 10x worse needing to use this app every time
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Issues with dryer
Oftentimes when I try to put my clothes in the dryer it will say that its busy for hours in the app, even though it is clearly not. And I won’t be able to try my clothes.
What the heck
Twice now my app has told me every SINGLE WASHER AND DRYER has service requested meaning I can’t select or use them when EVERY SINGLE WASHER AND DRYER is working perfectly fine. My wet laundry is sitting in a dryer that I can’t use because for some unknown reason I simply must use an app to do my laundry. Stupid.
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It’s not updating
App is no longer updating whether or not the machine is being used
WASTED TIME AND MONEY
WHY do I have to wait X minutes to start another dryer?!?
WHY, if I paid for dryer 2, then accidentally press the up dryer button does it apply to the wrong dryer?!
WHY is one washer 3 minutes longer than the other but same price?!
WHY is the heating inconsistent?!?
Taking my money works just fine…
FIX IT!
WHY, if I paid for dryer 2, then accidentally press the up dryer button does it apply to the wrong dryer?!
WHY is one washer 3 minutes longer than the other but same price?!
WHY is the heating inconsistent?!?
Taking my money works just fine…
FIX IT!
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Good App, but Payment Issues Need Fixing
Overall, a very good app. It works fast, responds quickly, and the prices are reasonable. Most of the time, the washers and dryers work without any issues.
The main downside is that occasionally a machine malfunctions and the payment is not refunded, which can leave your clothes wet. There is also a small issue with payments: if you try to start another cycle while the machine still shows “Done” or asks you to remove your clothes, the app may still accept the payment but not start the new cycle or save the credit.
These problems are fairly rare once you understand how the system works, but they should definitely be fixed. Overall, I’m satisfied with the service and think 4 stars is fair.
The main downside is that occasionally a machine malfunctions and the payment is not refunded, which can leave your clothes wet. There is also a small issue with payments: if you try to start another cycle while the machine still shows “Done” or asks you to remove your clothes, the app may still accept the payment but not start the new cycle or save the credit.
These problems are fairly rare once you understand how the system works, but they should definitely be fixed. Overall, I’m satisfied with the service and think 4 stars is fair.
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Needs So Many Upgrades
This is is only in my phone bc it’s the only way to pay for laundry in my building. The machines suck but what makes it worse is that this app doesn’t tell you how much time is left on your machine. Only sends you a text when your laundry is done. The dryers show time, but not the washers! Doesn’t make sense. Put some effort into this guys
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Stealing money
The app forces you to pay a minimum of $20 to use the machines. If you have a leftover balance when you’re moving out or no longer want to use them, they will not refund you. I’ve called two times and they say it’s processing, but it’s been almost one month and no refund received. AVOID!!
Works well.
This app works well and is easy to use.
Complete garbage
Lacks basic functionality, and I have to load 20 bucks at a minimum. I want to wash my laundry, not loan 20 bucks to a shady company for an extended period of time
Does the job
You don’t want to have to think too much about the app that lets you start the washing machines, and this app meets that standard. Every once in a while it’s incorrect about what machines are available or not, but otherwise it just works.
My review
The app is very easy to use. Best thing about it is that it lets you know when your laundry is almost done.
Solid
App works well, doesn’t always show the current status of the machines without a reset
I want my money back (resolved)
(The case below was resolved. The app got in contact with me. Appreciated that. I would just suggest an easier way for them to be contacted. Sorry for the harsh words but was mad at the time.)
This is a scammer. You have no customer service! First of all minimum fund deposit is $20. I used first time ok. Than the second time the washing machine never started and couldn’t cancel. There is an option to send pre determined complaints. i sent it with the idea to be reimbursed the 3 dollars spent to wash. Next washing there was not enough money to dry because was not reimbursed and would have to deposit $20 more. WTF! I took all the wet clothes from the machine and walked to the closest Cleaning Service. I lost $3.00 and $2.00 kept in the fund so it’s $5.00 lost from $20.0. They stole
25%
This is a scammer. You have no customer service! First of all minimum fund deposit is $20. I used first time ok. Than the second time the washing machine never started and couldn’t cancel. There is an option to send pre determined complaints. i sent it with the idea to be reimbursed the 3 dollars spent to wash. Next washing there was not enough money to dry because was not reimbursed and would have to deposit $20 more. WTF! I took all the wet clothes from the machine and walked to the closest Cleaning Service. I lost $3.00 and $2.00 kept in the fund so it’s $5.00 lost from $20.0. They stole
25%
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Easy
I was staying short-term in a building that uses this app in their laundry room. It was really easy to use. Initially, I was not happy that I had to load a minimum of $20 onto the app to do a single load of laundry during my trip, however, it was exceptionally easy to request a refund of the unused funds via email! The Magic Pass support team responded within an hour of my request for refund and the funds are automatically coming back to my credit card. Very happy with the resolution!
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love love love
Emily was so helpful when I called for service, highly recommend!
Minimum payment
This is actually ridiculous, I’m here for 2 months, why can’t I pay per use. Evil company
Much needed
Really happy my building switched to SEBCO. Having to remember quarters or my smart card was always a pain and I didn’t wanna have to always buy a new one !! and this makes the whole process so much easier.
bueno
la app es super fácil, te muestra en tiempo real cuáles máquinas están libres y te avisa cuando termina la lavada. el servicio es fácil y el customer service de verdad es bien bueno
