MyMarshfield
I have been using this app for over a year. I have also used other companies platforms and I have found this to be the easiest and more available options. I have had an easy time reaching out to my doctors about anything. I think a lot of these reviews are old and myMarshfield has changed a lot since.
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There’s bug in app
I can’t login into the app it keeps kicking me off saying error on your end
Message sub-app
My wife just wrote a two paragraph message logged in on a laptop requesting a referral. When the timeout screen popped up she selected stay logged in but was logged out. She logged in again, rewrote the message, as the message draft is not saved, only to be logged out again. On the third try she was unable to save or send the message and the send button or symbol could not be located.
So we defaulted to the iPhone app and tried again. We tried to copy the message before sending it only to receive an Update the App screen. We couldn’t back out of that screen. We completed the Update but again lost the message.
1. Why doesn’t the system save DRAFTS? Or at least allow a Save?
2. Why is the on-line timeout so short when users are composing a medical message with perhaps much Technical terminology?
3. Why isn’t the Send button or icon where it is visible throughout the Draft process?
The intention of the system and access it provides seems great, but thorough testing by real users is essential. And older users should definitely be a key part of the test teams!
Both my wife and I are reasonably computer literate. We’ve both done software testing. If we are struggling, how are people without reasonable tech savvy to be effectively served!
So we defaulted to the iPhone app and tried again. We tried to copy the message before sending it only to receive an Update the App screen. We couldn’t back out of that screen. We completed the Update but again lost the message.
1. Why doesn’t the system save DRAFTS? Or at least allow a Save?
2. Why is the on-line timeout so short when users are composing a medical message with perhaps much Technical terminology?
3. Why isn’t the Send button or icon where it is visible throughout the Draft process?
The intention of the system and access it provides seems great, but thorough testing by real users is essential. And older users should definitely be a key part of the test teams!
Both my wife and I are reasonably computer literate. We’ve both done software testing. If we are struggling, how are people without reasonable tech savvy to be effectively served!
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Upload documents
Need to be able to upload forms
Not as useful as it could be
There is no longer a way to update your insurance info in the app. I also don’t see a way to log out.
There are useful features but this needs some work.
There are useful features but this needs some work.
MyMarshfieldm needs help
The updated app is great EXCEPT for one thing. No matter what name I enter to send a message, the thung tells me they can’t find it. Not even “Dr.”!!!! Please fix this or remove the messaging tool.
Have you used Mayo’s Portal?
I use both clinics, as I left Marshfield Clinic (another day)as much as I could. I can’t access any medical records, while on Mayo Clinic’s portal I can pull up my images along with test results tracked over years to watch for trends. This is a big fail on the DEVELOPERS end. All of these issues are the APP DEVELOPERS.
If I am writing a note to my care team in a given specialty, I must keep a very complex situation to 2 sentences or I can’t send the message. I cannot effectively communicate with my care team. This was the problem even before the app, when ignorant appointment coordinators made themselves the gate keepers of the medical staff. I nearly died because I couldn’t get my medication, or the test to show I need it (I’ve been on for 3 decades), or get me an appointment sooner.
That issue aside, this is the worst platform for communication I’ve come across and I was there when all one saw when one’s computer was connected to the internet was a prompt and one needed to know DOS. When I need to write my care team it’s a blank screen with an arrow in the upper right corner. I’ve found it won’t send after two sentences…I am at a point where I write “please call me today, I have an urgent, but not emergency situation”. The app is worse than one I had university students develop for a city and county project. MC should get a full refund and hire a new development team.
If I am writing a note to my care team in a given specialty, I must keep a very complex situation to 2 sentences or I can’t send the message. I cannot effectively communicate with my care team. This was the problem even before the app, when ignorant appointment coordinators made themselves the gate keepers of the medical staff. I nearly died because I couldn’t get my medication, or the test to show I need it (I’ve been on for 3 decades), or get me an appointment sooner.
That issue aside, this is the worst platform for communication I’ve come across and I was there when all one saw when one’s computer was connected to the internet was a prompt and one needed to know DOS. When I need to write my care team it’s a blank screen with an arrow in the upper right corner. I’ve found it won’t send after two sentences…I am at a point where I write “please call me today, I have an urgent, but not emergency situation”. The app is worse than one I had university students develop for a city and county project. MC should get a full refund and hire a new development team.
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Appointments
Cannot cancel an appointment
Missing Info
I want to see the write ups from my visits. They are not available in this app. Why bother?
Prescription refill
We’ve tried calling and had no answer so we tried the app. We can select the medications but can’t select the location. The one we is not listed and there is no where to enter one. Seems we will have to order F2F. 😳
Bad News
Who ever put this app together must not check there work. This is by far the hardest thing to navigate. A lot of older people will never figure it out. If you need direction give me a holler.
Impossible!
This may be the glitchiest app I’ve ever tried to use. It tells me the passwords don’t match (they do), it can’t find the account I just set up, the password doesn’t work, etc. total waste of time!!!
Medication
Cannot access medication list because I don’t get medication from the Mfld clinic- ridiculous.
Asked for a medication b4 going on trip- no one messaged me back that it was sent to pharmacy.
Asked for a medication b4 going on trip- no one messaged me back that it was sent to pharmacy.
My Marshfield
MM is the worst app I’ve delt with in any heath system. You can’t find any useful information and communication with docs doesn’t work. I’m glad I live in Marshfield and can do things in person. It sucked 5 years ago and hasn’t changed Howard Swanson MD
App
The app doesn’t provide a lot of information. I am used to using My Chart and having everything I need at my fingertips.
Medications
I cannot access my medication list in this app. It only says to use their pharmacy. Really useless
Marshfield clinc app
wortst app I’ve ever to deal with! Doesn’t upgrade prescriptions that I was supposed to
have filled today. Noone snd I mean noone has a clue. Get with it!
have filled today. Noone snd I mean noone has a clue. Get with it!
App lacks doctors notes
Very bad app compared to Epic mychart
Unable to cancel an appointment
I have multiple pending appointments. Some of these need to be canceled. How do I manage this through the app?
Difficult
Your new app is very hard to navigate. My medications are not listed and it is next to impossible to send a message to the doctors.
Not happy!
Not happy!
