My Metro Reviews: Is It Legit?

Customer Experience

Positive experience2.2% of reviews
Neutral2.6% of reviews
Negative experience95.2% of reviews

~ Based on 313 written reviews from the US App Store.

What users say about My Metro

Is My Metro Safe?

Not enough ratings yet to assess My Metro.

Is My Metro Legit?

My Metro appears to be a legitimate app. AppsHunter Legitimacy Score for My Metro is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Metro

Not working right with new update it is terrible right now fix the problem

Inutile

Lorsque je clique sur l’application, elle n’ouvre pas. Tant qu’à ça pourquoi avez vous une application c’est totalement ridicule. Utilisez celle d’iga elle fonctionne à merveille

Spinning circle of doom :(

Can’t log in via app, eternally stuck on a spinning circle after entering my info, which is a bit frustrating. It worked fine for a while, but it’s been months of this problem now, and deleting the app and redownloading doesn’t help at all.

Great we can load out coupons and see the flyer on the site, but the app needs a bit more work for stability?

Hope you get it sorted soon!
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Do NOT order your groceries here

It will say your order was cancelled 30 minutes later apparently because instacart took the money

THEN you think you’re checking out for 2PM but it goes grey after you put in your details. Making you forced to order later in the day.

I want to check out my order but it’s showing a GREY button when said time was already listed as available 5 minutes ago

Calling “express shippping” 5 hours from now a “deal” express is supposed to be fast.

Lastly, things you add to your list randomly dissapear from your order. I know for a fact I had added black garbage bags to the order, they just disappeared from the order?!
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App Crashes Constantly

This app constantly crashes or does weird stuff to my iPhone 16 Pro Max. I have the latest version as of October 11, 2026 and every single time I open this stupid app to have my metroCard scanned at self checkout or checkout. The app will crash and sometimes cause the black screen of death on my iPhone, resulting in me having to power off the phone. I strongly suggest everyone simply use the browser version of Metro to load their coupons because otherwise your phone will just continue to blow up.

P.s i’ve even brought my phone to the Apple Store thinking that it might be my phone. That’s the issue, but after confirming with two individual senior Apple technicians, the problem is with the app.
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Sans succès

L’application fige sans cesse et je ne peux jamais l’utiliser

Horrible App

This app is completely broken. You can’t navigate it without crashing. When you manage to get to the Moi Rewards, you can only add a physical card, you can’t link to your online account, which is all I have. Moi rewards are a joke too, the whole process is broken. I’ve deleted my Moi Rewards account and will be deleting the Metro app after writing this review
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Broken App

I used to log into my Metro app. It’s no longer possible. It forces you to choose a favourite store but then doesn’t let you actually select a store so you’re permanently stuck on that page. Can’t load Moi deals, can’t see flyer and can’t actually get into the app itself. So frustrated I uninstalled the app and avoid shopping at Metro.
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App Rarely Works

I can’t even open this app most of the time! When it works, it’s fine.

Problème

Impossible de me connecter sur l’application à cause de bug ( alors que je suis capable dans le navigateur)

Lol

The most pathetic rewards. You need to spend $300 to get back $1 worth of points in Ontario lol

Waste of Space

You can’t even track your previous orders made through the same app.

Scan code barre ne fonctionne pas

Avec un iPhone 16 pro, le scan d’un code barre ne fonctionne pas pour trouver le prix d’un produit

stuck on loading screen

app isn’t loading it’s just stuck on the loading screen, I understand the relentless 1 star reviews.

Terrible

I just want to add my moi card to my phone wallet. Who’s the useless employee that had to justify their job by making me download a broken app to simply add a damn card to a wallet. Should save yourselves money and fire everyone involved in this useless app.

Scan feature never works

When you try to scan the bar code to check the price, it will never work

Liste d épicerie

Je ne peux me créer une liste d article non accueille et non livraison.

Bug

Bug constamment

App not working since latest update

Can see or check out on the app since last update this week:(

Cette application-là ne marche jamais!

Cette application-là ne marche jamais! Il y a toujours des problèmes et des bogues. Elle se déconnecte toute seule et m’affiche constamment « session expirée », « mise à jour en cours » ou « veuillez réessayer plus tard ». Je suis à la caisse pour accumuler mes points, je ne peux pas simplement revenir plus tard!

À cause de tous ces problèmes, j’ai perdu énormément de points cette année. Nous faisons affaire avec Metro pour l’épicerie et avec Brunet pour la pharmacie, justement pour pouvoir accumuler des points Moi, mais encore faudrait-il que l’application fonctionne!

Honnêtement, ça ne donne vraiment pas le goût de continuer à faire affaire avec vous. Vous n’êtes pas les seuls à offrir une carte de fidélité et un programme de points. Si vous voulez fidéliser vos clients, commencez donc par régler votre application une fois pour toutes!
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