So bad!
This is such a bad app! Ironic it’s hosted by Legend online services!
I want to book a swim, press book a swim, it then offers me every activity available, not just swims! Select a swim, then you have to login in even though you are already logged in!
After logging in the swim you selected is no longer there so you have to go through the whole process again! Then it’s about 5 pages before you pay, one of them is select payment method, but the drop down menu only has one option which is to select payment method on the next page!
So bad.. Serco get this sorted! Or buy the Fussion leisure app from the administrators as that was so much better.
I want to book a swim, press book a swim, it then offers me every activity available, not just swims! Select a swim, then you have to login in even though you are already logged in!
After logging in the swim you selected is no longer there so you have to go through the whole process again! Then it’s about 5 pages before you pay, one of them is select payment method, but the drop down menu only has one option which is to select payment method on the next page!
So bad.. Serco get this sorted! Or buy the Fussion leisure app from the administrators as that was so much better.
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Cumbersome and unpredictable
Quite possibly one of the most difficult to use apps I’ve faced in a long time. Not what I expected. Let’s say you want to book a swim, so you select bookings. and it takes you to an entire list of classes. You’re constantly filtering out what you don’t need and logging in and out unnecessarily. If I knew that the app was going to be so difficult I might have considered joining a different gym. It’s that bad.
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Great app
Works really well
Poor app design
Poor. Who designed/quality controlled this app? I’d be embarrassed. Manually unticking each class every booking is pathetic. It’s really not user friendly. I won’t be using the app and will get the desk to book every class.
Fab
Great little app
Gym
So easy to use
Review
Fast and efficient.
Terrible app
It constantly logs me out. It doesn’t log when I’ve checked in to use the gym or go swimming, even though doing this is meant to gain me points. I use my laptop to book sessions as its so much easier. Very poor layout trying to find the booking tab. Needs to be updated & more user friendly
Great app
Could be easier with tracking weight and the EGYM pass not disappearing from my wallet all the time. But other than that a good app.
Difficult UX
When booking classes you have to log in every time, even though you’re doing it from your app which has your details. Also have to navigate several menus/clicks to get where you want.
Under booked classes, you can only see the ones from your home centre. If you booked something at a different centre, you can’t see it, and either have to remember or go back through your emails. Pointless then having a booked section.
Whole point to make people use a gym is to remove as much friction as possible. Having used the previous Fusion app, the More app feels like developers wanted to add as much friction as possible making it all cumbersome and annoying.
Under booked classes, you can only see the ones from your home centre. If you booked something at a different centre, you can’t see it, and either have to remember or go back through your emails. Pointless then having a booked section.
Whole point to make people use a gym is to remove as much friction as possible. Having used the previous Fusion app, the More app feels like developers wanted to add as much friction as possible making it all cumbersome and annoying.
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Excellent
Easy to use
Worst app I’ve ever come across
Cumbersome and illogical. Basic things like booking a swim are bizarrely difficult; understanding membership benefits impossible. The only thing that makes sense is that Serco is behind this shambles.
Poor
Unable to see swims booked, have to log in twice to book. Much improvement needed.
Login awful
App constantly signs you out. Finally got signed back in and ‘use facial id’ to login was checked. So why didn’t it do it? I have to go through IT hell just to get into my gym. Rubbish app.
Over complicated , a nightmare to book any session
It’s so complicated to book some extra swimming session , you can’t do it on website as it will force you to do through this app and this app is rubbish . It will not pick me as a registered member for some extra swimming sessions so you are compelled to pay somehow .
Utter garbage
One of the worst apps I’ve used. Buttons don’t work notifications with no explanation which make no sense. Classes cancelled without notification or explanation. Utterly dreadful
Frustrating
Not a good App. Why?
-clunky to navigate
- need to put in user name and password again once you’re logged in to book a class
- have to look at classes day by day not calendar view
- doesn’t feel intuitive
Genuinely making me reconsider changing gym chain
-clunky to navigate
- need to put in user name and password again once you’re logged in to book a class
- have to look at classes day by day not calendar view
- doesn’t feel intuitive
Genuinely making me reconsider changing gym chain
Tread with caution
Does not make sense. Where’s the registration? Where’s the fusion accounts from the acquisition? Where the hell is our data? Design is terrible. Authentication system are poor. What on earth has gone on here
Dreadful - over complicated and difficult to navigate.
Here’s what you have to do to book a swimming session :-
- Log in to the App and press bookings.
- select ‘Book Casual Swim’
- Scroll down past all other activities to find swimming (it’s not on the drop down filter list)
- Select the session you want … but only shows price for non members, so have to log on again.
- Member price now shown (ie. £0.00 )- Select ‘Buy Now’
- Shows invoice total to pay £0.00 - press Continue.
- Finally shows confirmation!
But … check your booked sessions and it’s not there . So if you need to cancel … ?
It does email me a receipt for £0.00, but I’m not sure that’s much use.
- Log in to the App and press bookings.
- select ‘Book Casual Swim’
- Scroll down past all other activities to find swimming (it’s not on the drop down filter list)
- Select the session you want … but only shows price for non members, so have to log on again.
- Member price now shown (ie. £0.00 )- Select ‘Buy Now’
- Shows invoice total to pay £0.00 - press Continue.
- Finally shows confirmation!
But … check your booked sessions and it’s not there . So if you need to cancel … ?
It does email me a receipt for £0.00, but I’m not sure that’s much use.
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Useless
I’m probably going to cancel my membership completely after my local leisure centre came under the control of Serco recently. It’s impossible to change your home centre or any of your profile, and when you try to book a session you are asked to pay even tho you are already a member.
