Too many clicks in update
To book a swim is now a minimum of 15 clicks. Booking a class / swim is surely a key feature and should be made more straightforward:
1. View or make booking
2. Swim
3. Lane Swim
4. select day
5. select time / lane
6. Book for me
7. Book this item - yes
8. Select card - no Apple Pay option ☹️
9. Enter cvv (4 clicks)
13. Pay now
14. Confirm billing checkbox
15. Click pay now
And you can cancel at any step - so the confirmations to continue are unnecessary.
Surely, surely this can be streamlined to about a third of that: 1. Switching to Apple Pay can remove a third of the clicks (cvv, address confirmation) 2. Removing confirmations could remove another third. Try using the app before releasing it! Count the clicks on key features and set metrics on usability.
1. View or make booking
2. Swim
3. Lane Swim
4. select day
5. select time / lane
6. Book for me
7. Book this item - yes
8. Select card - no Apple Pay option ☹️
9. Enter cvv (4 clicks)
13. Pay now
14. Confirm billing checkbox
15. Click pay now
And you can cancel at any step - so the confirmations to continue are unnecessary.
Surely, surely this can be streamlined to about a third of that: 1. Switching to Apple Pay can remove a third of the clicks (cvv, address confirmation) 2. Removing confirmations could remove another third. Try using the app before releasing it! Count the clicks on key features and set metrics on usability.
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New app, new pain
This edition - my membership covers 3 locations. Can not tell which location I’m in. 😵💫
Developers. Please make the membership card available from any screen via persistent navigation. The new booking alerts section can mean 6+ clicks before I can get to the membership card to get through the barrier. People can be waiting behind me.
Update - would be great if the membership card was accessible via the app navigation. I book onto a class in the car park and then have to scan in the gym but to access the card is several clicks meanwhile people are queueing behind me. Ideally the membership qr would be available for the Apple Watch so I could tap in more easily.
Update — The card to pass the gym barrier is only within the app. I don’t want to bring my phone into the gym because the lockers don’t lock. I wear an Apple Watch as many gym members do yet there is no Apple Watch app.
Developers. Please make the membership card available from any screen via persistent navigation. The new booking alerts section can mean 6+ clicks before I can get to the membership card to get through the barrier. People can be waiting behind me.
Update - would be great if the membership card was accessible via the app navigation. I book onto a class in the car park and then have to scan in the gym but to access the card is several clicks meanwhile people are queueing behind me. Ideally the membership qr would be available for the Apple Watch so I could tap in more easily.
Update — The card to pass the gym barrier is only within the app. I don’t want to bring my phone into the gym because the lockers don’t lock. I wear an Apple Watch as many gym members do yet there is no Apple Watch app.
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Difficult to navigate
Confusing and unclear.
Too many adverts
App has been recently updated and now has really prominent adverts to upgrade and displaying offers. This distracts completely from what the app is for. Allow users to opt out or hide these adverts. The make bookings button is too small in comparison.
Change for the sake of change
This new app layout is much harder to navigate. Why change what ain’t broke. A backward step in my opinion.
