Great gym and atmosphere
Really enjoying the gym, pleasant and helpful staff.
No help
Very disappointing experience with the customer service at Hucknall Everyone Active Leisure Centre.
I had an issue with my children’s swimming classes that I was unable to resolve online. I tried calling the centre several times for help, but nobody answered, and on some occasions the calls were disconnected.
Today, I went to the centre in person hoping someone could help me rearrange the swimming classes. Unfortunately, instead of listening to the problem and helping me resolve it, I was simply told to go online and do it myself — even after I explained that I had already tried and was unable to sort it out online.
I found the staff unhelpful and felt that they were not really listening to what I was trying to explain. It is extremely frustrating when payments are taken on time, but getting assistance when there is a problem is so difficult.
Based on my experience, I would not recommend this branch. Customer service and communication need significant improvement.
I had an issue with my children’s swimming classes that I was unable to resolve online. I tried calling the centre several times for help, but nobody answered, and on some occasions the calls were disconnected.
Today, I went to the centre in person hoping someone could help me rearrange the swimming classes. Unfortunately, instead of listening to the problem and helping me resolve it, I was simply told to go online and do it myself — even after I explained that I had already tried and was unable to sort it out online.
I found the staff unhelpful and felt that they were not really listening to what I was trying to explain. It is extremely frustrating when payments are taken on time, but getting assistance when there is a problem is so difficult.
Based on my experience, I would not recommend this branch. Customer service and communication need significant improvement.
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Amazing
So easy to use
Awful
Trying to book swimming lessons for my son. The whole set up is awful. I’ve tried and tried, can’t even speak to anyone rationale in person.
Terrible website
Very difficult to use. Changes made to names of some classes since taken over from Places. There has been no communication from Everyone Active to make the app transition easier.
