Awful app had to use it as website is even worse
To book myself daughter and wife to swim needed two app accounts and three payment transactions. Website is even worse you can’t even see the swim sessions
Not easy to use
Password reset not working
Slow app
Sometimes the app is slow
Using the app
The app is not user-friendly
Difficult
Very difficult navigation , took ages to book found it very frustrating and time consuming
The worst app ever.
This is the worst, most difficult to navigate app I have ever used. Utterly dreadful. I’ve given one star, I’d give zero if I could.
Worst app
The layout of this app is utterly unusable. Sort it out.
Good
Very good
Won’t download
This app shows download but won’t download after moving phones
Taken over my Gym and lost my membership
They keep saying I don’t have a membership which I have been paying since 2019 until the centre was taken over by everyone active.
Everyone active
Easy to book
Very difficult Ap
So much trouble trying to get connected to book a class, it’s painful! as for being on a waiting list, once one is connected and the class is full, even more painful. Should be first come first served on the waiting list, not a free for all!
Can’t change membership
The classes at my local gym are great but I have been trying to change my membership for a few months but it has to be done through a message on the app which gets acknowledged but has never been changed to the membership I would like so I am going to give up and cancel it.
Awful hard to use app
Cannot log in no help at all terrible terrible app
Can’t log in
Can’t log in, not receiving reset passwords. Absolute rubbish
Can’t cancel booking
I have nothing against the staff and centres, it is the App that causes me an issue. My membership (pay per session) does not allow me to cancel a booking, I am told by the App to phone the centre to rearrange the booking! This is definitely a step down from the Better UK App, used until recently, which held any cancelled booking as a monetary credit. This issue does not appear to affect the annual membership people, who seem to cancel lots of their bookings.
Show more
Rubbish app
What a terrible app
Broken app
Can’t book gym session as has noticed saying service unreachable very annoying as have to go front desk each time
Can’t track child’s swimming
Can no longer track child’s swimming lessons. Ongoing issues - not good
Awful app
In desperate need of a rewrite
