Gym won’t let you enter without an app
I cannot begin to express my irritation at the world we live in where everything needs to be an app on your phone. I will continue to avoid and have low opinions of organisations who force this.
You can no long just go to the gym, Pay the staff member at the front and use the facilities. You must have a membership, you must have the app, and you must pay for the session on the app; staff at one of the facilities literally said that to enter I need to have the app, despite already having an account and money to pay for entry.
You can no long just go to the gym, Pay the staff member at the front and use the facilities. You must have a membership, you must have the app, and you must pay for the session on the app; staff at one of the facilities literally said that to enter I need to have the app, despite already having an account and money to pay for entry.
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Great gym and atmosphere
Really enjoying the gym, pleasant and helpful staff.
No help
Very disappointing experience with the customer service at Hucknall Everyone Active Leisure Centre.
I had an issue with my children’s swimming classes that I was unable to resolve online. I tried calling the centre several times for help, but nobody answered, and on some occasions the calls were disconnected.
Today, I went to the centre in person hoping someone could help me rearrange the swimming classes. Unfortunately, instead of listening to the problem and helping me resolve it, I was simply told to go online and do it myself — even after I explained that I had already tried and was unable to sort it out online.
I found the staff unhelpful and felt that they were not really listening to what I was trying to explain. It is extremely frustrating when payments are taken on time, but getting assistance when there is a problem is so difficult.
Based on my experience, I would not recommend this branch. Customer service and communication need significant improvement.
I had an issue with my children’s swimming classes that I was unable to resolve online. I tried calling the centre several times for help, but nobody answered, and on some occasions the calls were disconnected.
Today, I went to the centre in person hoping someone could help me rearrange the swimming classes. Unfortunately, instead of listening to the problem and helping me resolve it, I was simply told to go online and do it myself — even after I explained that I had already tried and was unable to sort it out online.
I found the staff unhelpful and felt that they were not really listening to what I was trying to explain. It is extremely frustrating when payments are taken on time, but getting assistance when there is a problem is so difficult.
Based on my experience, I would not recommend this branch. Customer service and communication need significant improvement.
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Amazing
So easy to use
Awful
Trying to book swimming lessons for my son. The whole set up is awful. I’ve tried and tried, can’t even speak to anyone rationale in person.
Terrible website
Very difficult to use. Changes made to names of some classes since taken over from Places. There has been no communication from Everyone Active to make the app transition easier.
Frustrating
App keeps crashing every 20-30 seconds. This makes really hard to check what’s on, book and then add to calendar in one go. Also it has about a 40% fail rate when scanning barcode or using NFC to access the gym or studio.
Doesn’t work, displays badly
Won’t get me into gym, password manager doesn’t recognize any of the fields, setting passwords is a nightmare, displays poorly on iphone13.
Terrible
Clumsy we often head to Olympic pool in Stratford as it’s near my work with the kids
I tried
Adding kids and changing names is really difficult the assistant chat bit takes you to the a dead end
I tried
Adding kids and changing names is really difficult the assistant chat bit takes you to the a dead end
Hmmmm
It's all to do with profit
Aqua arobics
Very difficult to get on despite early booking status. 🥲
Sudden fault
This app has suddenly stopped working, IT contact has been slow and basic, only asking for logging out and back in. This has not solved the problem, nor has deleting and redownloading. Several friends have had similar problems.
App not ways accurate
The app can sometimes not show a fast swim lane available for booking, it when you turn up at the pool, there is a fast lane available. This can be frustrating as the app shows limited spaces available which can cause a person to not book at all.
Fabulous
Fabulous
Missed opportunities
Please could we have the option to select a few locations as favourites, not just one?
Please could we have the ability to clear a notification once no longer needed, e.g. that we have now booked that class?
When I book a pay as you go class, after my payment has been taken, I then get a message ‘Your booking has timed out and the booking process cannot be completed’ which is incorrect.
Please could we have the ability to clear a notification once no longer needed, e.g. that we have now booked that class?
When I book a pay as you go class, after my payment has been taken, I then get a message ‘Your booking has timed out and the booking process cannot be completed’ which is incorrect.
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App not working
Search for lessons. Select tennis. Select Graves Health and Leisure. Then no options or messages
Aqua Zumba
I am very happy to have Marina Gunn as my teacher.The music is amazing.
Problems
The whole process has been an absolute nightmare. Constant glitches, payment problems, technical issues and delays, combined with staff who often seem poorly informed and unable to resolve basic problems. Instead of making things easier, the process have added unnecessary stress from start to finish.
Nothing runs smoothly or professionally. For something that should be straightforward. Very disappointing experience.
Nothing runs smoothly or professionally. For something that should be straightforward. Very disappointing experience.
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Abbey Fields Swimming Pool
Lovely and clean with very helpful and friendly staff
Annoying glitch
Usually not too bad. Every so often has a glitch where it shows the loading screen then goes off. I have to delete and reinstall to resolve the issue but then lose my access to all three local gyms and have to reenroll each time. Really annoying.
