Terrible website
Very difficult to use. Changes made to names of some classes since taken over from Places. There has been no communication from Everyone Active to make the app transition easier.
Frustrating
App keeps crashing every 20-30 seconds. This makes really hard to check what’s on, book and then add to calendar in one go. Also it has about a 40% fail rate when scanning barcode or using NFC to access the gym or studio.
Doesn’t work, displays badly
Won’t get me into gym, password manager doesn’t recognize any of the fields, setting passwords is a nightmare, displays poorly on iphone13.
Terrible
Clumsy we often head to Olympic pool in Stratford as it’s near my work with the kids
I tried
Adding kids and changing names is really difficult the assistant chat bit takes you to the a dead end
I tried
Adding kids and changing names is really difficult the assistant chat bit takes you to the a dead end
Hmmmm
It's all to do with profit
Aqua arobics
Very difficult to get on despite early booking status. 🥲
Sudden fault
This app has suddenly stopped working, IT contact has been slow and basic, only asking for logging out and back in. This has not solved the problem, nor has deleting and redownloading. Several friends have had similar problems.
App not ways accurate
The app can sometimes not show a fast swim lane available for booking, it when you turn up at the pool, there is a fast lane available. This can be frustrating as the app shows limited spaces available which can cause a person to not book at all.
Fabulous
Fabulous
Missed opportunities
Please could we have the option to select a few locations as favourites, not just one?
Please could we have the ability to clear a notification once no longer needed, e.g. that we have now booked that class?
When I book a pay as you go class, after my payment has been taken, I then get a message ‘Your booking has timed out and the booking process cannot be completed’ which is incorrect.
Please could we have the ability to clear a notification once no longer needed, e.g. that we have now booked that class?
When I book a pay as you go class, after my payment has been taken, I then get a message ‘Your booking has timed out and the booking process cannot be completed’ which is incorrect.
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App not working
Search for lessons. Select tennis. Select Graves Health and Leisure. Then no options or messages
Aqua Zumba
I am very happy to have Marina Gunn as my teacher.The music is amazing.
Problems
The whole process has been an absolute nightmare. Constant glitches, payment problems, technical issues and delays, combined with staff who often seem poorly informed and unable to resolve basic problems. Instead of making things easier, the process have added unnecessary stress from start to finish.
Nothing runs smoothly or professionally. For something that should be straightforward. Very disappointing experience.
Nothing runs smoothly or professionally. For something that should be straightforward. Very disappointing experience.
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Abbey Fields Swimming Pool
Lovely and clean with very helpful and friendly staff
Annoying glitch
Usually not too bad. Every so often has a glitch where it shows the loading screen then goes off. I have to delete and reinstall to resolve the issue but then lose my access to all three local gyms and have to reenroll each time. Really annoying.
Poor
I’ve had a root canal that was simpler and less painful than trying to book a day pass through this app
Not fit for purpose
The app cannot compute having several individuals (children) on one email address so I can’t get into it to use the functions and it won’t let me in despite providing all the required information.
Garbage
Absolutely the worst app I’ve ever used. Sends you round in circles, shows everything except the thing I need. Awful UI, terrible functionality. Needs an overhaul.
First time
Wanted to take the grandkids in to the new pool that we’ve been so looking forward to visiting. Felt like a pretty straightforward idea.
But we found the process of getting tickets a bit of a nightmare. Not familiar with the pool arrangements, as a first timer, we fumbled our way through the many options and managed eventually to book a Family session.
Using the booking on arrival then proved pretty clunky to us and we tried to apply the technology, but failed and had to be let in by the helpful counter staff.
Starting in the ‘wrong’ pool, we switched, only to be stopped by the person with a whistle, who explained that we were not allowed to move to a different pool. Once we explained our booking was actually for the larger pool we were let in. The water temp in the larger pool was actually too cold for our 4 year old granddaughter so my wife took her back to the warmer pool, only to be stopped again. After speaking with them, the situation was then escalated to a Manager, who carefully outlined the strict ratios of swimmers to lifeguards. After waiting for two swimmers to exit they were then allowed to get back in the water.
So not a great first experience, but hopefully it’ll get easier next time? We now feel we understand the rules and restrictions a bit better, but what started out as a simple fun idea to ‘take the grandkids swimming’ turned in to a tougher experience. Given we live locally and have paid for this ‘progress’, we were left with mixed feelings - a trip to the swimming pool used to be such simple fun.
But we found the process of getting tickets a bit of a nightmare. Not familiar with the pool arrangements, as a first timer, we fumbled our way through the many options and managed eventually to book a Family session.
Using the booking on arrival then proved pretty clunky to us and we tried to apply the technology, but failed and had to be let in by the helpful counter staff.
Starting in the ‘wrong’ pool, we switched, only to be stopped by the person with a whistle, who explained that we were not allowed to move to a different pool. Once we explained our booking was actually for the larger pool we were let in. The water temp in the larger pool was actually too cold for our 4 year old granddaughter so my wife took her back to the warmer pool, only to be stopped again. After speaking with them, the situation was then escalated to a Manager, who carefully outlined the strict ratios of swimmers to lifeguards. After waiting for two swimmers to exit they were then allowed to get back in the water.
So not a great first experience, but hopefully it’ll get easier next time? We now feel we understand the rules and restrictions a bit better, but what started out as a simple fun idea to ‘take the grandkids swimming’ turned in to a tougher experience. Given we live locally and have paid for this ‘progress’, we were left with mixed feelings - a trip to the swimming pool used to be such simple fun.
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Not working after 10pm
This is a common issue for years now and it will be reason not to renew my membership again! After 10pm the app is not working and says “configuration pending” You end up not being able to cancel any classes for the following morning and have to pay the late cancellation fee (unless you wake up in the middle of the morning ) It feels like this a Money Trap by Everyone Active to make it so difficult so people end up paying cancellation fees! So frustrating as I gave this feedback for years! Is this done deliberately?????
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