Abbey Fields Swimming Pool
Lovely and clean with very helpful and friendly staff
Annoying glitch
Usually not too bad. Every so often has a glitch where it shows the loading screen then goes off. I have to delete and reinstall to resolve the issue but then lose my access to all three local gyms and have to reenroll each time. Really annoying.
Poor
Iāve had a root canal that was simpler and less painful than trying to book a day pass through this app
Not fit for purpose
The app cannot compute having several individuals (children) on one email address so I canāt get into it to use the functions and it wonāt let me in despite providing all the required information.
Garbage
Absolutely the worst app Iāve ever used. Sends you round in circles, shows everything except the thing I need. Awful UI, terrible functionality. Needs an overhaul.
First time
Wanted to take the grandkids in to the new pool that weāve been so looking forward to visiting. Felt like a pretty straightforward idea.
But we found the process of getting tickets a bit of a nightmare. Not familiar with the pool arrangements, as a first timer, we fumbled our way through the many options and managed eventually to book a Family session.
Using the booking on arrival then proved pretty clunky to us and we tried to apply the technology, but failed and had to be let in by the helpful counter staff.
Starting in the āwrongā pool, we switched, only to be stopped by the person with a whistle, who explained that we were not allowed to move to a different pool. Once we explained our booking was actually for the larger pool we were let in. The water temp in the larger pool was actually too cold for our 4 year old granddaughter so my wife took her back to the warmer pool, only to be stopped again. After speaking with them, the situation was then escalated to a Manager, who carefully outlined the strict ratios of swimmers to lifeguards. After waiting for two swimmers to exit they were then allowed to get back in the water.
So not a great first experience, but hopefully itāll get easier next time? We now feel we understand the rules and restrictions a bit better, but what started out as a simple fun idea to ātake the grandkids swimmingā turned in to a tougher experience. Given we live locally and have paid for this āprogressā, we were left with mixed feelings - a trip to the swimming pool used to be such simple fun.
But we found the process of getting tickets a bit of a nightmare. Not familiar with the pool arrangements, as a first timer, we fumbled our way through the many options and managed eventually to book a Family session.
Using the booking on arrival then proved pretty clunky to us and we tried to apply the technology, but failed and had to be let in by the helpful counter staff.
Starting in the āwrongā pool, we switched, only to be stopped by the person with a whistle, who explained that we were not allowed to move to a different pool. Once we explained our booking was actually for the larger pool we were let in. The water temp in the larger pool was actually too cold for our 4 year old granddaughter so my wife took her back to the warmer pool, only to be stopped again. After speaking with them, the situation was then escalated to a Manager, who carefully outlined the strict ratios of swimmers to lifeguards. After waiting for two swimmers to exit they were then allowed to get back in the water.
So not a great first experience, but hopefully itāll get easier next time? We now feel we understand the rules and restrictions a bit better, but what started out as a simple fun idea to ātake the grandkids swimmingā turned in to a tougher experience. Given we live locally and have paid for this āprogressā, we were left with mixed feelings - a trip to the swimming pool used to be such simple fun.
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Not working after 10pm
This is a common issue for years now and it will be reason not to renew my membership again! After 10pm the app is not working and says āconfiguration pendingā You end up not being able to cancel any classes for the following morning and have to pay the late cancellation fee (unless you wake up in the middle of the morning ) It feels like this a Money Trap by Everyone Active to make it so difficult so people end up paying cancellation fees! So frustrating as I gave this feedback for years! Is this done deliberately?????
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App freezing
The app freezes, and Iām unable to book swimming sessions.
Can work though needs improvement
Helpful for keeping track of childās progress with swimming, when it works. More often than not, Iām having to uninstall and then reinstall the app to get the sport passport to work though at the moment, 4th August, itās not working at all. Please can it be fixed to actually work all of the time.
Yess
Top tier fam
Terrible app! Always āconfiguration pendingā
Forgot about being able to use this app after 10pm - absolute nightmare never works and you end up not being able to cancel your bookings. I think they do this specifically to make money by disabling you to cancel your class the following morning. Appalling app! Been like this for years š”š”š”š”
Incredibly tedious booking process
It is SO hard to find anything: there is no search option and the Atlantis Inflatable session should have its one section. It doesn't. Please ask a few members of the public to find and book a session and it will give you an insight
Very busy app
The app is hard to navigate due to the amount of information on each and every page. It is very busy, not very sleek in its design.
App keeps crashing
Frequently, the app crashes when it is time to book for the following week. Furthermore, using the app to sign in at venues is very problematic.
Too many crashes
Youāve crashed the app at booking time so many times. Just changing the booking time wonāt fix anything. Really poor
Almost useless
I used to use the app most days to book gym classes for a week in advance. For several weeks Iāve been unable to load any classes in the app as it says āconfiguration pendingā. Iām running g the latest app and iOS
Yeah
Good
App what app?
Iāve tried to use app and can not open it. Iāve asked for help at the pool center: they arenāt much help. Iāve sent two emails to your help centre and you havenāt replied.
All I need is a link to change my password so I can log on ā¹ļø
All I need is a link to change my password so I can log on ā¹ļø
Membership upgrade challenge
Martin T
Very bad
Instructions unclear, I made a membership in the actual gym and canāt make an online account, I am not receiving and email to create my own password, I didnāt get given an ID which is required, I seem to be unknown to the system. I think it is very unnecessary to have an app for everything, especially such a confusing one, it would be much easier to have a card which we just enter the gym on, all I want to do is book a session!!
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