Terrible
With the new revamp I thought they were going to fix the feature to book a session for the crèche in the app but no. It must be impossible to achieve a feature like that.
Class booking system needs revamp
Agreeing with another user here - the waitlist makes no sense. What is the point of adding yourself to a waitlist and then having to book onto the actual class when a spot becomes available? You should be added to the class automatically in order of waitlist, rather than having to be on your phone at all times to catch the notification of an opening and booking on before someone else. The two hour cancellation policy is also ridiculous. It used to be 30 minutes - while I understand the need for a longer notice than 30 minutes, given the high demand for classes right now, cancelling over an hour and a half before the class is not causing anyone to miss out as spots are scooped up instantly. The strikes also stick with you for a whole month. While I like the new ownership and the changes being made to the club itself, this app is awful, such a cumbersome UX, and the class booking rules are just ridiculous.
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Awful booking system for classes
What’s the point of being on a waiting list if I have to book myself again when a space becomes available? And when a space becomes available, you rejoin the waitlist. Total nonsense. Bring
Virgin Active back.
Virgin Active back.
Terrible
Features 0, user interface 0. Majority of the reviews tell you all you need to know. Give us the service we deserve.
Notifications
I don’t seem to have any up to date notifications never know about car park closures or running out of towels until you get to the gym / car park
