New app, new pain
This edition - my membership covers 3 locations. Can not tell which location I’m in. 😵💫 buttons are too small. The least important and never used button is upgrade to premium membership and is much bigger than book a class or open your membership card to scan 🙄 poor usability
Developers. Please make the membership card available from any screen via persistent navigation. The new booking alerts section can mean 6+ clicks before I can get to the membership card to get through the barrier. People can be waiting behind me.
Update - would be great if the membership card was accessible via the app navigation. I book onto a class in the car park and then have to scan in the gym but to access the card is several clicks meanwhile people are queueing behind me. Ideally the membership qr would be available for the Apple Watch so I could tap in more easily.
Update — The card to pass the gym barrier is only within the app. I don’t want to bring my phone into the gym because the lockers don’t lock. I wear an Apple Watch as many gym members do yet there is no Apple Watch app.
Developers. Please make the membership card available from any screen via persistent navigation. The new booking alerts section can mean 6+ clicks before I can get to the membership card to get through the barrier. People can be waiting behind me.
Update - would be great if the membership card was accessible via the app navigation. I book onto a class in the car park and then have to scan in the gym but to access the card is several clicks meanwhile people are queueing behind me. Ideally the membership qr would be available for the Apple Watch so I could tap in more easily.
Update — The card to pass the gym barrier is only within the app. I don’t want to bring my phone into the gym because the lockers don’t lock. I wear an Apple Watch as many gym members do yet there is no Apple Watch app.
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Response from developer
Thank you for your feedback. We apologise for any issues and we will look into improving user experiences.
Too many clicks in update
To book a swim is now a minimum of 15 clicks. Booking a class / swim is surely a key feature and should be made more straightforward:
1. View or make booking
2. Swim
3. Lane Swim
4. select day
5. select time / lane
6. Book for me
7. Book this item - yes
8. Select card - no Apple Pay option ☹️
9. Enter cvv (4 clicks)
13. Pay now
14. Confirm billing checkbox
15. Click pay now
And you can cancel at any step - so the confirmations to continue are unnecessary.
Surely, surely this can be streamlined to about a third of that: 1. Switching to Apple Pay can remove a third of the clicks (cvv, address confirmation) 2. Removing confirmations could remove another third. Try using the app before releasing it! Count the clicks on key features and set metrics on usability.
1. View or make booking
2. Swim
3. Lane Swim
4. select day
5. select time / lane
6. Book for me
7. Book this item - yes
8. Select card - no Apple Pay option ☹️
9. Enter cvv (4 clicks)
13. Pay now
14. Confirm billing checkbox
15. Click pay now
And you can cancel at any step - so the confirmations to continue are unnecessary.
Surely, surely this can be streamlined to about a third of that: 1. Switching to Apple Pay can remove a third of the clicks (cvv, address confirmation) 2. Removing confirmations could remove another third. Try using the app before releasing it! Count the clicks on key features and set metrics on usability.
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New app, new pain
This edition - my membership covers 3 locations. Can not tell which location I’m in. 😵💫
Developers. Please make the membership card available from any screen via persistent navigation. The new booking alerts section can mean 6+ clicks before I can get to the membership card to get through the barrier. People can be waiting behind me.
Update - would be great if the membership card was accessible via the app navigation. I book onto a class in the car park and then have to scan in the gym but to access the card is several clicks meanwhile people are queueing behind me. Ideally the membership qr would be available for the Apple Watch so I could tap in more easily.
Update — The card to pass the gym barrier is only within the app. I don’t want to bring my phone into the gym because the lockers don’t lock. I wear an Apple Watch as many gym members do yet there is no Apple Watch app.
Developers. Please make the membership card available from any screen via persistent navigation. The new booking alerts section can mean 6+ clicks before I can get to the membership card to get through the barrier. People can be waiting behind me.
Update - would be great if the membership card was accessible via the app navigation. I book onto a class in the car park and then have to scan in the gym but to access the card is several clicks meanwhile people are queueing behind me. Ideally the membership qr would be available for the Apple Watch so I could tap in more easily.
Update — The card to pass the gym barrier is only within the app. I don’t want to bring my phone into the gym because the lockers don’t lock. I wear an Apple Watch as many gym members do yet there is no Apple Watch app.
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Difficult to navigate
Confusing and unclear.
Too many adverts
App has been recently updated and now has really prominent adverts to upgrade and displaying offers. This distracts completely from what the app is for. Allow users to opt out or hide these adverts. The make bookings button is too small in comparison.
Change for the sake of change
This new app layout is much harder to navigate. Why change what ain’t broke. A backward step in my opinion.
Still No Apple Wallet Support
It would be more convenient if the membership card could be added to Apple Wallet so that I don’t need to open the app each time I need to scan my card - and hope I have a signal
If Apple Wallet support was added it would also enable it to be used on the watch, allowing me to leave my phone at home.
This used to be a feature many years ago - please bring it back
If Apple Wallet support was added it would also enable it to be used on the watch, allowing me to leave my phone at home.
This used to be a feature many years ago - please bring it back
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Response from developer
Hello KULR, thank you for your feedback. We appreciate you taking the time to let us know your suggestions. We will pass this on to our team.
No option to cancel
No option to cancel membership on the app. Very much not a modern app. Members offers that don’t work. Just feels very much a mess.
Clunky and slow
It’s complicated, glitchy and extremely frustrating to use.
How this app has more than one star is beyond me!
100% my most hated app on my phone. I’m forced to use it to book swims etc at my local leisure centre (Southwell) and it simply doesn’t work! I’m constantly having to call up or drive over to sort my bookings out. Scanning in doesn’t work, booking doesn’t work, family groups don’t work. I can’t see what’s included in my membership in the app, I can’t make alterations to my account in the app. It’s absolutely awful! You need to do better if you’re going to force people to use it.
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Response from developer
Hello, we're sorry to hear that you are experiencing trouble with the app. Can you send us an email to marketing@parkwood-leisure.co.uk and one of the team will be happy to help? Thank you.
Staff
We love our local community of staff within Greg gym , always ready to help , so kind and keen at what they do . Managers overseeing your staff to do what they do BEST!
App for leisure centre
The login procedure has not worked after several attempts
App inconsistency
The app while looks nice is not effective, does not store data, requires logging every time, and repeatedly asks the same questions
App
This app is unnecessarily complicated and is not at all intuitive to use
Waste of time
Doesn’t work. App will not not send a password reset email
Worst ever
Can’t even download app, can’t book on the website and they do not answer email or phone call. Need a reliable company to take over woodgreen.
Jjjjj
Can not for the life of me login and register. Going around in circles trying to register then does not recognise details. Very frustrating
Login awful
Can never get onto the members portal. You reset your password and if you’re lucky to receive a change password link, you change it and try again and it still doesn’t work. Awful system.
Appalling app
Can’t get on my he app to book, apparently my email is not on the system & so I cannot book onto classes & despite my efforts & reporting to staff etc nothing has changed
Smooth transition to the new contractor #NOT
Moved over to a new provider at our gym. Appalling communications and the Website and app are unusable
