Useless
This app is useless. Can’t login can’t get a link to reset password.
Horrible
Won’t let me register as a new user the keypad locks up and you can’t do anything. It shouldn’t even be offered as an option to reorder supplies.
Absolute c**p
Can't even get out of the starting gate. Click "create new account"; goes to a form asking for your name, etc.; keyboard won't even input what you type. Useless.
Epic fail
The app never remembers my login in password I reset every time it wouldn’t let me in so dumb
Works until it doesn’t
The app was working great, easy to use, no problems. Then it needed my password one day, put it in and says it’s not right. I can’t get a link to a password reset because it tells me the link is invalid when it sends the link to me. Super frustrated at the moment because it’s time to reorder supplies and I can’t do that at the moment.
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Horrible app
The app never works and there is zero customer support!
App isn’t working
The app isn’t working. It keeps saying my password isn’t correct. When I choose the reset password option, it doesn’t send an email. I need supplies and cannot order. I’ve also checked to see if there is an update needed and there isn’t.
Should be removed
When setting up the account they send out an expired link. Sending emails to support bounces. Such a waste of time. Apple do no approve this app.
Worst app ever
This app crashes all the time, asks for a new password but doesn’t accept any given. Useless!
Garbage
App continuously wants me to update my password even with Face ID. Now it tells me to update my password and I do but there is a sequence error no matter what password I create. If I try the forgot password option you will never get an email. As much money they make over charging insurance for equipment you think they could manage an app
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Too many issues
Sleep Coach could be a great app, but it needs a lot of things worked out. They finally incorporated Face ID for login. Wonderful since the app couldn’t remember my password from session to session. This morning, it wants my password which I can’t remember. I have the app email a reset link. Email address is duly entered then it returns to the login screen and sends no email. So I have no access to the app and will end up calling my DME to reorder.
It also doesn’t track reorder times very well. And everything seems so poorly designed, almost amateurish. I worry about data security on apps written like this. It does get orders to the DME but I think I’ll call them to order going forward until this developer can demonstrate a stable, well written app.
It also doesn’t track reorder times very well. And everything seems so poorly designed, almost amateurish. I worry about data security on apps written like this. It does get orders to the DME but I think I’ll call them to order going forward until this developer can demonstrate a stable, well written app.
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Terrible App
Won’t allow me to reorder supplies. It keeps saying there is an error, but not what the error is. Every available box/question has been filled out.
I then tried to use the online chat feature to get help, which also doesn’t work.
I then tried to use the online chat feature to get help, which also doesn’t work.
App Doesn’t Work
It USED to work when submitting an order. But now, when I hit submit, it says there was an error. I also try to hit the chat button to speak with a rep and it does nothing.
Does not list ALL the supplies you need
First problem is you need the help of your equipment provider in setting up an account. While the app gives you a list of things you’re eligible for in supplies, it doesn’t list everything. In my case, Resmed lists tubing as a 3 month replacement. This app right now, as of writing this review is missing a checkbox for the tubing. So in my year of using my CPAP, I only got new tubing twice instead of 4. So instead of dealing with just the app, I still have to call my equipment provider for the tubing until they fix the issue.
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Does not work
Setup the account set password and keep getting a check email to continue that keeps sending me the instructions to setup. I give up
App Doesn’t Work Period
None of the functions work properly
GZ
Horrible. I am going back and forth trying yo register and log in.
App fail
App says to change password but when I do it says not in sequence. So frustrating that I can’t see my order because I can’t even log on.
Cannot Even Create An Account
My cpap supplier told me I can order via this app. I can’t even create an account. No instructions are given for the phone or birth date format. Slashes? Dashes? I’m not impressed.
MySleepCoach: very basic app and company
Have used this for a while, software needs a major rewrite to bring it up to snuff.
1) does not remember/store last username. Really? Why do I have to keep re-entering my email address for my login, when it could be cached in the app cookie? So archaic.
2) does not remember or store password or biometric password (fingerprint or facial recognition). Again, why not join the year 2024 and get with the program?
3) slow response when placing an order. This isn’t Amazon or Sam’s Club or Target. Your order won’t ship from here for days or weeks later. The words “Customer Service” aren’t in their vocabulary. If you need something, better order it a month in advance.
I’m being generous with 2 stars in that it does have my supplies for my device and the insurance drops correctly.
But they won’t take my flexible spending account numbers for the difference and I have to deal with a bill 2 months later.
Sad. Could be so much better.
1) does not remember/store last username. Really? Why do I have to keep re-entering my email address for my login, when it could be cached in the app cookie? So archaic.
2) does not remember or store password or biometric password (fingerprint or facial recognition). Again, why not join the year 2024 and get with the program?
3) slow response when placing an order. This isn’t Amazon or Sam’s Club or Target. Your order won’t ship from here for days or weeks later. The words “Customer Service” aren’t in their vocabulary. If you need something, better order it a month in advance.
I’m being generous with 2 stars in that it does have my supplies for my device and the insurance drops correctly.
But they won’t take my flexible spending account numbers for the difference and I have to deal with a bill 2 months later.
Sad. Could be so much better.
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