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My Southern Cross

My Southern Cross

by Southern Cross Medical Care Society

20 ratings
153 reviews
💪 Health & Fitness
🏥 Medical
Free

Details

Released
February 2, 2014
Updated
November 3, 2026

Features

Developer

Southern Cross Medical Care Society
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My Southern Cross screenshot #7 for iPhone
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About

Manage your health insurance policy on the go. Check benefits, submit claims, and request prior approval. Access online GP consults and view policy documents. Update your details and redeem member offers.

✓Manage health insurance policy
✓Check benefits and coverage
✓Submit claims and request prior approval
✓Access online GP consultations
✓View policy documents
✓Update contact details
✓Redeem member offers
Show original description

What users say about My Southern Cross

Reviews of My Southern Cross are mostly negative: the Health & Fitness app is rated 2.9/5 from 20 App Store ratings. What users like most: tracks spending and remaining coverage limits, convenient claim submission when accessible. Top complaints: persistent login failures and authentication errors, frequent unexpected logouts. Summarized from real user reviews.

Positive things

  • ✅Tracks spending and remaining coverage limits
  • ✅Convenient claim submission when accessible
  • ✅Good functionality for viewing claims and policy details
  • ✅Intuitive interface design when app works properly

Negative things

  • 🐛Persistent login failures and authentication errors
  • 🐛Frequent unexpected logouts
  • 🐛Requires re-entry of full personal details on each login
  • 🐛Complex login process compared to website
  • 🐛Loading issues and app crashes
  • 🐛Session expiration errors
  • 🐛Verification codes not arriving or expiring
  • 🐛Connection errors despite working internet
  • 🐛PIN and biometric setup repeatedly requested
  • 🐛Form validation errors with correct credentials
  • 🐛Photo upload functionality broken
  • 🐛Inconsistent performance across devices
  • ⚠️Poor customer support responsiveness
  • ⚠️Different login process than website
  • ⚠️Requires memorizing policy number
  • ⚠️Lack of simple username/password option
  • ⚠️No in-app feedback mechanism
  • ⚠️Contact support redirects to wrong region
See all reviews
+1

What's New in My Southern Cross

4.4.12

November 3, 2026

This release includes bug fixes and enhancements

User reviews

Most RecentHighest RatedLowest Rated

Very frustrating App

Tried to log in 7 times still says log in later . Very annoying as app doesn’t work properly
BLBuddhika Sri Lanka

Doesn’t work

Can’t log in - it says somethings wrong but won’t show what. Double checked everything. I just go to website and use that without issues. But the app doesn’t work for me.
PNPJC - NZ

Cannot login

I use the app very infrequently but when I do, I have to enter all my details everytime. Today I updated the app but was unable to login. I feel like everytime I need to use the app something changes and it’s far less convenient than going to the website. I just want some consistency
NN1931

Great app easy to use

Easy to see your information and make a claim
Ssusnz

Invoice submission

It is exceptionally hard to send SC invoices.
They will not accept emails forwarded to them from providers.
This made the process much more long winded and difficult.
NANS aug
See 148 more reviews

User experience

🐞

Reported Bugs

19 issues

Login authentication fails with correct credentials

Bug

Verification codes not received or expired before use

Bug

App logs out users unexpectedly and frequently

Bug

Loading spinner never completes

Bug

Connection errors despite active internet

Bug

Form next button remains inactive

Bug

Captcha verification loops infinitely

Bug

App crashes when attempting to make claims

Bug

Session expiration after biometric setup

Bug

PIN setup not persisting between sessions

Bug

Photo upload from camera or gallery fails

Bug

App doesn't open on certain devices

Bug

Blank screen or sign-up screen instead of login

Bug

Rotating loading icon with no resolution

Bug

Error messages without helpful guidance

Bug

Account lockout after failed login attempts

Bug

Multiple conflicting verification codes sent

Bug

App resets login settings after updates

Bug

Claim information buried or not displaying properly

Bug
✨

Requested Features

12 requests

Simple username and password login option

Feature

Single sign-on with Apple ID or Google

Feature

Session persistence and automatic login

Feature

Remember login credentials between sessions

Feature

PIN/biometric login that actually works

Feature

Consistent login experience across app updates

Feature

In-app feedback and support contact option

Feature

Search function for claims and policy information

Feature

Unified login process between app and website

Feature

Automatic session timeout prevention

Feature

Password reset via email that works reliably

Feature

Support for policy holder changes without re-registration

Feature

FAQ

Does My Southern Cross have ads?

No, My Southern Cross does not contain advertisements.

What is the rating for My Southern Cross?

My Southern Cross has a rating of 2.9 stars from 20 ratings.

What devices does My Southern Cross support?

My Southern Cross is available for iPhone and iPad.

What is the age rating for My Southern Cross?

My Southern Cross has an age rating of 12+.

How often is My Southern Cross updated?

The latest version of My Southern Cross is 4.4.12, last updated on November 3, 2026.

What do users like about My Southern Cross?

Users appreciate its ability to track spending and coverage limits, convenient claim submission when accessible, and good functionality for viewing claims and policy details. The intuitive interface design is also a positive when the app functions properly.

What are common complaints about My Southern Cross?

Users frequently report persistent login failures, authentication errors, and unexpected logouts. Other issues include loading problems, app crashes, session expiration errors, and problems with verification codes and photo uploads.

Can I request prior approval with My Southern Cross?

Yes, you can request prior approval for upcoming treatment through My Southern Cross. However, prior approvals are not available for members on the HealthEssentials plan.