Terrible App Always loading Issues
I’m a bit annoyed, whenever you want to use the app to make a claim there is ALWAYS loading issues. Why can’t this organisation get the simple things right? I use the app maybe 6 times a year, I think the app has loaded successfully twice.
Poor Login Experience
Every time I attempt to log in to the app, I encounter an error message stating “Forgot my credentials.” Subsequently, I am prompted to enter my first name, last name, South Cross number, date of birth, and email address. The option to add a PIN for quick login is entirely irrelevant in this context. Because of this on going issue I am likely to change insurers due the difficulty of monitoring and making claims.
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Useless app
Absolutely useless app doesn’t accept my password or policy number and when I do exactly on the website , voila it suddenly knows who I am and had my policy details but the app treats me like an imposter.
Terrible app
App is terrible. Doesn’t work. Considering the amount people pay for private health insurance , you would expect higher standards of service delivery.
Impossible to log in via app
By far the most infuriating app to attempt to log in on. Never works. So much for the PIN set up!! The only way I can login is on the website.
