Manage your health insurance policy on the go. Check benefits, submit claims, and request prior approval for treatments. Access online GP consults and view policy documents securely.
Summarized from real user reviews of My Southern Cross. Based on 17 reviews and a 2.5/5 average, it highlights the 4 positives and 18 negatives reviewers mention most about this Health & Fitness app.
4.4.9
September 2, 2026
Updated content for benefits and implemented technical improvements
19 issues
Login authentication fails with correct credentials
Verification codes not received or expired before use
12 requests
Simple username and password login option
Single sign-on with Apple ID or Google
The My Southern Cross app allows members to manage their health insurance policy on the go. You can check your benefits and balances, submit online claims, request prior approval for upcoming treatments, and access online GP consultations through CareHQ. It also provides access to policy documents and allows you to update your contact details.
Yes, the My Southern Cross app is free to download and use for Southern Cross Health Insurance members. There are no in-app purchases or advertisements mentioned in the app description.
To use the My Southern Cross app, you must be a Southern Cross Health Insurance member and be registered for My Southern Cross. Eligibility for benefits viewed and claims made through the app are subject to your current policy terms and conditions.
You can make claims through the app as a policyholder. However, prior approvals are not available for members on the HealthEssentials plan. All claims and benefit eligibility are subject to your specific policy terms and conditions.
You can access online GP consultations through CareHQ via the app from 7 am to 7 am, 7 days a week. This service is available to members to provide convenient access to healthcare consultations.
