Terrible App Always loading Issues
I’m a bit annoyed, whenever you want to use the app to make a claim there is ALWAYS loading issues. Why can’t this organisation get the simple things right? I use the app maybe 6 times a year, I think the app has loaded successfully twice.
Poor Login Experience
Every time I attempt to log in to the app, I encounter an error message stating “Forgot my credentials.” Subsequently, I am prompted to enter my first name, last name, South Cross number, date of birth, and email address. The option to add a PIN for quick login is entirely irrelevant in this context. Because of this on going issue I am likely to change insurers due the difficulty of monitoring and making claims.
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Useless app
Absolutely useless app doesn’t accept my password or policy number and when I do exactly on the website , voila it suddenly knows who I am and had my policy details but the app treats me like an imposter.
Terrible app
App is terrible. Doesn’t work. Considering the amount people pay for private health insurance , you would expect higher standards of service delivery.
Impossible to log in via app
By far the most infuriating app to attempt to log in on. Never works. So much for the PIN set up!! The only way I can login is on the website.
App don’t work
keep saying something went wrong please try again
App
The login is horrible really bad I pretty much have to ring southern cross in the phone every time just to login can’t even reset my password through email I have to ring them for that also
Unable to use the app
Absolutely terrible experience. I’ve tried for months and after the latest update I still can’t log in—it just keeps asking me to refresh the page. Every time I need to view my policy, I have to email support and wait for a response. Hard to believe this comes from such a large insurance company.
Can’t log in
Despite going through the registration process again I’m unable to login, even though I was able to login in the past.
Non funtional
With updates you have to effectively re register for use of the app with all personal details and policy number etc. defeats the purpose of an app in addition to issues others have listed. Fix your app please!
NOT WORKING
does not accept my details then contact us takes me to a new zealand website
Absolute Rubbish
Same as title - Absolute rubbish app
Zero stars, can’t log in
Zero stars, can’t log in
Always forgets you
Have had health insurance for a long time but am infrequent user of the app so often have to renter full details or do a long login to use. PIN number is never used. Frustrating experience.
Literally pointless
Refuses to let me log in. 0/10. Abject fail.
Doesn’t work
Won’t accept my details so can’t login
Fix your app
This app has been active for such a long time yet they haven’t fixed it to remember me and I have to register every time I use it. I thought I would give them time to fix but this is a joke…. For such a big and important company, this is appalling
Awful
Even after all the poor reviews still no update to fix app
Unacceptable - hire new developers
App has made me register (large form) multiple times instead of letting me log in, or even better - keeping me logged in. And the registration process is poorly done, with no proper form field types, so keyboard auto completes can’t be used (eg email address field should be tagged as such)
Such a poor UX for a new customer. Unacceptable in the age of mature App Store apps. Get better developers who can actually do a decent job.
Such a poor UX for a new customer. Unacceptable in the age of mature App Store apps. Get better developers who can actually do a decent job.
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Cannot login
Cannot login - contact help support but seems it’s a faulty app.
