Waste of time
AVOID AT ALL COSTS.
Frankly I regret ever buying this product as it’s never worked.
The app is useless. The product itself you can’t set to run automatically. Only way we can use our heating is by manually turning on and off.
Frankly I regret ever buying this product as it’s never worked.
The app is useless. The product itself you can’t set to run automatically. Only way we can use our heating is by manually turning on and off.
manual override not clear
it’s not clear that the big slider manually overrides the schedule
make it clearly….
make it clearly….
Doesn’t work.
Waste of time! This app should be deleted from the App Store.
Hello
Anyone going to fix this??????
Impossible to connect to Wi-fi, so it’s utterly pointless.
I’ve wasted SO many hours on this. Says that bugs are fixed 3 months ago. They’re not. Tried factory reset, no good. Tried a 2.4 mini hub, no good. Does anyone have the names of alternatives?
Pathetic
Rarely creates the connection. When/if it does the app is cumbersome to use. If you are (not) lucky it will crash every time you click on a device. The solution then is to delete and restore devices to factory settings. But then you have the problem of connecting all over again!
Don’t buy - Products they sell don’t yet work
I recently bought the Wireless Single Control Until with the Wireless router and it doesn’t work. I called Thermosphere abs they said it’s because the app needs to be updated and the developers are on Chinese New Year!
Sounds like poor excuses..
Summary: Don’t splash out in wireless tech from them as it and the app doesn’t work
Sounds like poor excuses..
Summary: Don’t splash out in wireless tech from them as it and the app doesn’t work
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AVOID!!!!
Avoid buying this product if you intend to use your phone to control your thermostats. If I had known I would not have purchased. I feel duped. Apparently the developers are “working” on the bug but no one knows when that will be. Can’t believe I am stuck with the thermostats.
Pointless
Doesn’t work. Freezes constantly. Waste of time
Doesn’t connect and thermostats disappear from app
Hives poor relation!
Don’t bother buying a wireless thermostat
This is literally the worst app ever.
Hive works fine here, as does Google Home.
This app continually loses connection or shows as offline. Have tried everything.
Save your money and just use the hardwired thermostat.
Hive works fine here, as does Google Home.
This app continually loses connection or shows as offline. Have tried everything.
Save your money and just use the hardwired thermostat.
Big drawback is the 2.4GHz connectivity
So after some reading through the comments here, the only way I got this to work was to log into my WiFi hub and disable the 5GHz frequency that my phone with the app was connecting to by default.
Once the hub was limited to 2.4GHz the phone / app connected to the thermostat OK.
I was then able to re-enable the 5GHz frequency and the communication between phone / app and thermostat continued OK.
As for the app itself, it’s very dumb compared with Nest / Hive, allowing only 3 on/off pairings per day Monday - Friday, Saturday, Sunday.
Once the hub was limited to 2.4GHz the phone / app connected to the thermostat OK.
I was then able to re-enable the 5GHz frequency and the communication between phone / app and thermostat continued OK.
As for the app itself, it’s very dumb compared with Nest / Hive, allowing only 3 on/off pairings per day Monday - Friday, Saturday, Sunday.
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Not fit for purpose
As of October 2020 this app has stopped working altogether - probably connected with release 14. The company website isn’t loading either. Avoid avoid avoid !
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Appallingly designed implementation. Rarely works. Useful features have been removed by the developers with no thought. Just a waste of money. Avoid Thermotouch! Abandoned by developers. Shameful - avoid products by this company.
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Appallingly designed implementation. Rarely works. Useful features have been removed by the developers with no thought. Just a waste of money. Avoid Thermotouch! Abandoned by developers. Shameful - avoid products by this company.
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Unreliable
The is app is the 1st app I think I have written about, it constantly fails and the only way it will get working again is to reset the whole thing. The whole thing is infuriating.
Unbelievable rubbish
I cannot believe that the developers have not updated this app for over a year, clearly they are hoping it will simply wither on the vine. I am unable to link to my WiFi because the SSID entry defaults to the word WIFI and does not allow you to enter your own SSID. I would not have installed their underfloor heating if I had known how abysmal their support would be and I have chosen a different offering elsewhere.
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Won’t connect
Really poor app. Can’t connect and therefore can’t change my settings. Have been billed high for 3 months now and at a loss as to how to control the settings getter.
Don’t install Thermonet!
App doesn’t connect, customer support is none existent. Beware!
Failure to connect to WiFi
It simply will not connect to the WiFi. Please fix this bug.
No WiFi
Wifi won’t connect. Hopeless. Not fit for purpose. Don’t buy if you want to control remotely.
Dissatisfied Customer
Your last update gave us back the heating sign.
Please let’s have the Wi-Fi sign back as you show in the Demo.
Try and please your disappointment purchases.
Please let’s have the Wi-Fi sign back as you show in the Demo.
Try and please your disappointment purchases.
