This app allows field technicians to manage product support and service issues remotely. Technicians can create support cases, attach rich media like images and videos, and communicate in real-time with experts for faster problem resolution. Users receive proactive notifications on case status.
8.7.2
September 5, 2025
Bug Fixes
My Trimble Protected is used by field technicians and Trimble dealers to efficiently manage product support and service issues remotely. It allows for the creation of support cases, attachment of images and videos, and real-time communication with experts.
Yes, technicians can quickly create detailed support cases for their dealership and customers directly from their mobile devices, capturing all necessary information upfront.
Yes, the app facilitates seamless attachment of images and videos to support cases, providing crucial context for quicker issue diagnosis and targeted guidance.
It enables direct, real-time communication between field technicians and support specialists via active support cases, facilitating efficient troubleshooting and faster diagnoses.
Yes, users are promptly notified about the status of their support and service cases, allowing them to stay updated and take necessary actions.
My Trimble Protected is available on iPhone, iPad, and iPod devices.
The app has an age rating of 4+.
No, My Trimble Protected does not contain advertisements.
